Stayed in one of the Suites here back in May. The Suite was absolutely fantastic. My wife is from Belfast so we had previously been in for drinks and some food, so we knew how nice the hotel would be. The Suite was huge and finished to a great standard. We also used the Hotel's Rolls Royce to pick us up. The price was exceptional for this, and the driver so patient and a charming chap.
The only issue I had is a small one and sounds like a trivial thing but took the shine off of the stay on check out. Our bill upon checkout was around £500, which sounds a lot but we did have some drinks and champagne at the bar. So actually think it was good value.
However was disappointed that they had charged me £10 to use a phone charger for a few hours. Whilst this seems trivial and is only a matter of two percent of the bill, it did leave me slightly annoyed. The staff had been so welcoming and helpful, it was a shame that just as I was leaving the hotel I suddenly got a stark reminder that the prime reason I was there was to generate revenue for the hotel. Whilst I know this and expect this, it was a shame that it was highlighted by this small action and after a stay when we had been made to feel so welcome.
To clarify a great hotel and will still visit on special occasions and for food and drinks in the meantime, probably a pedantic comment but it just took the shine off of it a bit.
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- Also Known As:
- Merchant Hotel Belfast