We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful hotel”
Review of Merchant Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Merchant Hotel
Ranked #2 of 44 Hotels in Belfast
Certificate of Excellence
San Diego, California
Level 6 Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Beautiful hotel”
Reviewed 5 August 2014

We loved our room at this hotel. Very art deco. Large and well furnished. Huge bathroom. The dining room was originally a bank and is almost baroque in exquisite decoration. Food excellent. Good location

Room Tip: I always ask for a room not too close to the elevator. I suspect all the rooms are good.
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank pspeerit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,465 reviews from our community

Traveller rating
    1,878
    298
    140
    86
    63
See reviews for
328
1,354
55
188
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (442)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Limerick, Ireland
Level 5 Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 5 August 2014

we stopped into the Merchant for a leisurely cocktail before dinner, the venue is beautiful with distinctly different yet equally impressive styling in several areas around the hotel. It was quite busy when we were there but were swiftly taken to quiet seats at the cocktail bar where we had pleasant time sipping our drinks, reading the merchants wonderful guide to cocktails and chatting with the staff who were exceptionally friendly. All in all it is a lovely spot to pass away some quality time in pleasant surroundings.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank 10111011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 2 August 2014 via mobile

With great expectation I arrived for afternoon tea yesterday with my lifelong friend: unfortunately we both came away feeling slightly underwhelmed. The hotel is of course beautiful...the service exceptional...the food pitifully average. My friend and I were offered a table for two, but by the time our food, teapots, champagne etc had been crushed onto the available space, the two of us could barely move..let alone see each other. On request we were immediately moved to a larger table which was much better and we could at least have a face to face conversation. My selection of sandwiches were ok..my vegetarian friend's were far from good and she commented on their blandness. The scones were slightly hard with a tiniest portion of jam and runny double cream that dripped off the sides..not good. The Merchant should take note that clotted cream is definitely a better choice. We were offered macaroons..salted caramel and pistachio..both quite nice. Then a selection of cakes....again tasty but so thinly sliced the portion looked decidedly measly. My selection of patisseries were ok...but the vegetarian selection was poor and lacked any imagination. It really was such a pity and I think given the price The Merchant could do so much better....instead of looking delicate everything looked a bit mean. We'd been to The Ritz a few years back for afternoon tea...no empty spaces on their cake stands and the selection was fabulous. I've done some mystery shopping so this hotel should be so delighted I out socialising and not working! Do listen Merchant hotel...style over substance just doesn't work all the time.

Stayed August 2014, travelled with friends
Helpful?
5 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottish borders
Level 5 Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 August 2014

Just tried the Jazz Bar this visit, as with the rest of The Merchant the decor is fabulous.
Pre service excellent, three cocktails and a Guinness took quite a while, despite the relative emptiness .
A point on the Guinness !!! "" we don't sell pints of Guinness ,only halves ,I can bring the second half when your ready "". A little pretentious , almost all the great hotels of the world would only sell the great Guinness by the pint including renounced 5/6 star
Nibbles are at an extra cost, peanuts,olives,.
This is not the first time at the Merchant as a guest or passing trade I feel it's becoming a little elitist.

Room Tip: Beware of hidden extras
See more room tips
  • Stayed July 2014, travelled with friends
    • Rooms
    • Service
Helpful?
1 Thank qaranc10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 July 2014 via mobile

Managed to squeeze in an overnight stay at The Merchant on a recent visit to Belfast. Stayed in the Victorian part of the hotel, great room; comfy bed, massive bath.

Friendly and knowledgable staff at front desk and in gym. Speedy room service for drinks.

Had a great meal in the Great Room followed by incredible cocktails. Don't leave without trying one or more. Fantastic breakfast.

Hot tub on the roof a nice touch too.

Great hotel. Seek it out if you can.

Stayed July 2014
Helpful?
1 Thank KatieWakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 July 2014

we arrived at the hotel on Saturday 19th, checked in and went for lunch in the cocktail bar, 30 minutes later our food arrived without the full order. I should have guessed it was going to go down hill from there. The room was nice and when we returned from dinner at 11:30 approx and went back to our room, the noise level was so loud we felt we were in the middle of a nightclub. At approx. 2 a.m. that noise stopped but was made up by people who had been at a wedding in the hotel running up and down the corridor making a terrible amount of noise until 3:45a.m. approx. The next morning after about 3 hours of uninterupted sleep we went down to breakfast. The food arrived and we started to eat it only to find a foreign hair in the pancakes. As you can guess this put us off our breakfast (we were still charged for this). On checking out we met with the duty to complain and she said that the Manager would contact us the next day. By the Thursday we had still not heard from the hotel so we made contact with them. We then recieved an e-mail from the office of the General Manager saying sorry and giving us an offer of a refund off our breakfast. Appalling customer service and total contempt for their customers. If you are considering staying in this establishment be warned.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
17 Thank Declan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oswego, New York
Level 6 Contributor
267 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 25 July 2014

Besides being in the best location to visit Belfast-this is truly a five star hotel that deserves the rating! It is a modern hotel in an old bank building. The rooms are huge & the bathroom is very large too. Nice ammenities in the room too. Friendly staff. We had a typical city view including the leaning clock tower. The main dining room is amazing! It is like an art museum!

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lindadilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Belfast hotels
Golden Mile
The Fitzwilliam Hotel Belfast
Golden Mile
Europa Hotel - Belfast
Golden Mile
Ten Square
Ten Square
#6 of 44 in Belfast
1,183 reviews
Show Prices
Show Prices
Show Prices
Golden Mile
Premier Inn Belfast City Centre (Alfred Street) Hotel
Tara Lodge
#1 of 44 in Belfast
2,485 reviews
Golden Mile
Benedicts of Belfast
Benedicts of Belfast
#5 of 44 in Belfast
1,518 reviews
Show Prices
Show Prices
Show Prices

Been to Merchant Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Merchant Hotel

Property: Merchant Hotel
Address: 16 Skipper Street, Belfast BT1 2DZ, Northern Ireland
Region: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Belfast
#2 Business Hotel in Belfast
#3 Romantic Hotel in Belfast
#4 Family Hotel in Belfast
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Merchant Hotel 5*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Ebookers, Hotels.com, Agoda, HotelQuickly, Evoline ltd and Cancelon so you can book your Merchant Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Merchant Hotel Belfast

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing