my experience with the merchant hotel met all my expectations and exceded others, we had a baby with us; would you like a cot sir? yes ! on arrival cot, baby bottle fridge, bottle warmer, johnstons baby bath lotion, baby shampoo, baby oil, over delivered on what we where expecting.
we stayed in another boutique belfast hotel a week later as the merchant was booked up, the other hotel was more expensive than our merchant experience and we expected a similar level of hospitality unfortunately this was not the case. the reception staff where not as friendly as the merchant, the corridors where dark, the room the tv only had basic stations and to access the other stations was £24.99 wereas the merchant included a dvd player in the room great for kids dvds. the merchant provided bottles of water in the room the other hotel provided 1 small bottle of water and if you wanted another one it could be purchased from the mini bar @£3 which i felt a bit stingy. also they offered to lend you an umbrella but if you did not bring it back they charged £15. these petty charges are acceptable if you are charging less than £80 per stay but we were charged £280 per night. i will become better organised and book well in advance to ensure i get to stay at the merchant and not have to accept second best and stay anywere else.
on our trip to the merchant square bear the teddy was unfortunately left behind at the merchant hotel, the staff very kindly posted this on to ourselves.
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- Also Known As:
- Merchant Hotel Belfast