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Reviews (2,751)
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Reviewed 16 September 2017

We arrived to Dublin and drove to Belfast - what a treat to walk into the lobby of the Merchant and be greeted by the friendly and very helpful staff. The rooms are lovely with a sitting room where you can spread out a bit. The breakfast is served in a glorious dining room. They have a beautiful bar as well for drinks. The staff helped us arrange a Black Cab tour of Belfast, brought ice to sooth a bumped elbow, and when I left something in the safe when we checked out, helped track down the item from housekeeping and mailed it to me at a hotel later in our itinerary. The hotel is in a great location with easy walking to restaurants, shops, The Titanic Museum, ATMs, etc. A special shout out to Marc who helped arrange our tours and was in general a delight.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Colleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017

Had a lovely couple of nights at the Merchant Hotel with my oldest friend. We stayed in an Art Deco suite which was perfect, very clean and full of excellant luxurious touches such as a dressing area and huge bathroom. The turndown service is a great treat. We made use of the bar and restaurant for afternoon tea plus the rooftop hot tub which was amazing! I have to say that the breaskfast was the best that I have ever had in a hotel and the service is exceptional. Staff are brilliant and the Concierge very helpful. Loved it!

  • Stayed: July 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017

Huge room with even bigger bath. Very quiet and comfortable. Great value and size for a city hotel. Breakfast in the old bank's dining room was lovely and the dining room is stunning. This hotel is luxurious without pretension.

  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank BetsyConnolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017

The outstanding things about this hotel are (1) the staff, (2) the food, (3) the bar:
(1) The bell staff, the wait staff, and the spa/gym staff were totally fantastic. (2) Dinner as well as breakfast in the Great Room were wonderful. (3) At the bar, I never had cocktails more expertly crafted or served!

Minor issues are (1) the Great Room shows a bit of wear in the uphostry, etc., and (2) in the Victorian wing, I had to unplug lamps to get a power socked to charge a computer and smart phone.

Absurdity is arriving at noon, and although check-in is officially at 3 pm, being told that my room was vacant and being cleaned, yet I could only get in at 2:45 pm. Definitely this is not five-star service.

Room Tip: Don't expect a great view. Consider carefully whether you want to be in the newer or older part of the hotel.
  • Stayed: August 2017, travelled solo
    • Value
    • Rooms
    • Service
1  Thank WayneRSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017

We stayed two nights in September on a b&b basis. We were placed in the Victorian part of the hotel. The bathroom was beautiful and plentiful towels and toiletries which were replenished during our stay. Robes and slippers were also provided. A good supply of tea and coffee were provided for the room and some free films available for viewing on the tv which were newly released. The roof top spa was great and the sauna had a glass wall providing a great view over the city. We ate in the restaurant and the food was excellent and reasonably priced. There was a nice ambience in the bar and we particularly liked the Jazz Bar. Staff were attentive without being intrusive,down to earth and nothing was to much trouble. We felt we got real value for money and would highly recommend.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Vivienne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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