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“Lovely hotel - Terrible food”
Review of Merchant Hotel

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Merchant Hotel
Ranked #2 of 43 Hotels in Belfast
Certificate of Excellence
Derry
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely hotel - Terrible food”
Reviewed 4 September 2010

My partner and myself decided to book The Merchant for one night as a treat for our anniversary. All of the pictures online were promising and we wanted something extra special. Check in was fine, staff maybe not as welcoming as in other hotels I've visited. The room was lovely, so spacious and beautifully decorated - it definitely exceeded our expectations! Dinner on the other hand was a very different story. Service was slow and the waiting staff had an attidude where I felt like I was bothering them by asking for things. I ordered the monkfish which (when it finally arrived) was very bland and unappetising - certainly not what is to be expected from a 5 star establishment! All in all we had a good stay in The Merchant. Should we choose to visit again I will most definitely venuture further come meal time

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Lou573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (434)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2010

central location
spacious room
house keeping excellent
very helpfull and competent

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank tootsie33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff
1 review
Reviewed 2 September 2010

Excellent! A stunning hotel, service & location perfect. Our room was plush with the best bed we have ever slept in, really felt like a princess the whole wknd.

The Great Room Restaurant was a breathtaking venue, awesome food & service again,
followed by cocktails in the bar...

Really looking forward to go back!

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank HThomasCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2010

recently spent the night in the merchant for dinner bed and breakfast. this place is absolutely fantastic. the service is the best we have ever had. the room was very clean and tidy and the bed was very comfortable. a fridge in the room with no mini bar for storing your own wine or beer is a great idea.
the restaurant in the hotel is off the scale for quality, atmosphere and service. a definite michelin star(s) will be well deserved.
love the place. we will definitely be back.PERFECT

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GAVALAR101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern Ireland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 September 2010

We were delighted with our superb room in the new wing. It was large and luxurious with a delightful bathroom. We enjoyed a relaxed dinner in Bert's Jazz bar, and in fact have since recommended this to friends who also had a good meal there.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jendoc60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level Contributor
166 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 1 September 2010

We stayed in the Merchant for our 3rd wedding anniversary, benefitting from a fabulous special offer for their new art deco rooms in the hotel extension. The rooms were beautifully appointed - elegant furniture, lots of space, and wonderful aqua bathroom.
We booked to eat in the Great Room Restaurant as they offered a £25 3 course menu (we were there on a Monday night). The food was great and the ambience of eating in such a beautiful room made the evening really special. We finished the evening with drinks in Bert's Jazz Bar, smooth and cool - how could Belfast's High Street have been just outside the window??
Service and attention to detail really stood out - coming back to find that the 'turn down' service had visited and left us water and chocolates was particularly nice.
You could tell that the work is just in the final stages of getting finished (when we went to have a look at the roof top terrace we had to step over some workmen) but it is also clear from everyone you meet that there is such pride in what has been created - it really is a special place.
The only downside was not having time to take everything in - we didn't get to visit the spa or gym, or have cocktails, or watch any of the free movies.
Will just have to go back for 2 nights next time!

  • Stayed August 2010, travelled as a couple
    • Value
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Helpful?
Thank lavapalava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
Reviewed 1 September 2010

The Merchant Hotel truly is the 'jewel' in Belfast's crown. This is a wonderfully opulent hotel offering all the quality and high standards of decor and professionalism you'd expect from a hotel with this rating. The staff are extremely helpful and attentive and it is ideally situated to allow you to explore the city. My advice is to get on the hotel's mailing list and take full advantage of the special offers which are fantastic value!

  • Stayed August 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimublue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Merchant Hotel

Property: Merchant Hotel
Address: 16 Skipper Street, Belfast BT1 2DZ, Northern Ireland
Region: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Belfast
#2 Business Hotel in Belfast
#3 Romantic Hotel in Belfast
#4 Family Hotel in Belfast
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Merchant Hotel 5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Merchant Hotel Belfast

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