Visited on Bank Holiday Monday so the 15 wait was expected for a well-known chain in a big city. The waitress was nice but obviously rushed off her feet as she didn't stop at our table for more than 20 seconds and seemed distracted. The starters were poor, no presentation, no flavour, salad had no dressing. The main only got worst, the meatballs were inedible, the chips with 'cheese and bacon' came out as cold plastic cheese sauce and greasy lumps of fat. I could see my wrap sitting for 10 minutes on the pass before it got to the table. The waitress noticed that our food was barely touched but didn't ask if everything was okay and before we could tell her she was off with all the plates and didn't return.
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