I don't usually post reviews but after eating here at the weekend, I wanted to share my experience. When we first arrived, we had to ask twice if we could order drinks and when someone eventually came over to us, she only wanted a food order and acted like it was the biggest inconvenience when we asked once again to order drinks.
When we finally did get the drinks we ordered, there were bits of dirt floating in both, and coffee stains on the outside of each glass. We asked for clean glasses, and ended up being given the same ones back, with dirt still in them. The drinks had also gone watery and flat, as the glasses has clearly just been rinsed under a tap rather than replaced.
We ordered the soup, which we were told was "carrot & maybe potato, I think"... when this arrived, there was absolutely no taste other than a sickly sweet, sugary taste. It was thin, bland and not worth the 4.95 per bowl.
The mains came out and the waitress (possibly management) didn't even know what she was serving as she TOLD us we had ordered the beef special and reacted quite rudely towards me when I corrected her. The steak itself was dripping in grease and my well done steak was still pink inside. The pepper sauce had mixed with the grease from the steak and ended up like water. At 21.95 for each Steak, it really wasn't good enough. When we told the waiter we hadn't enjoyed any of our food, we were simply greeted with a "oh. I'll just get your bill then." No apology, no real acknowledgement at all.
We were given a discount on the bill, with the soups not being charged for but at a bill which still worked at out at close to £50, and no acknowledgement from any staff about our dissatisfaction, we left feeling very disappointed, robbed and annoyed at the lack of customer service we received.
There are so many places around Ballyhackamore, who serve food of a much higher standard, at much lower prices. Neil's Hill looks lovely, it's a pity the service and food doesn't quite match it.
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