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“A very pleasant stay!” 5 of 5 bubbles
Review of Charlemont Arms Hotel

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Charlemont Arms Hotel
Ranked #5 of 14 Armagh B&B and Inns
Dundalk
2 reviews
“A very pleasant stay!”
5 of 5 bubbles Reviewed 15 September 2013

I very much enjoyed my stay here - the staff are so friendly and helpful. Good service, nice rooms, comfortable and clean. Excellent location. A very pleasant stay. I always look forward to visiting every year!

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aisling K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 reviews from our community

Traveller rating
    54
    46
    23
    17
    12
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23
46
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26
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
San Diego
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 9 September 2013

Had a very nice stay at the Charlemont Arms. My room was large, clean and comfortable. Hotel staff were very helpful and friendly. Breakfast was very good, I really enjoyed it. Well placed for strolling around town, there are lots of nice cafes and restaurants. The hotel has parking too, which is very handy for guests. I would definitely stay here again, great value.

  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Omsibuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 25 August 2013

It's likely that we will stay here again. We had a good experience on the one night we stayed except that a wedding party were a bit noisy until the early hours.
We were well looked after especially during dinner and breakfast by Donna who catered to my elderly parents needs with a constant smile.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lunasa76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kentstown
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 17 August 2013

The hotel décor could do with a little modernisation. What they lack in modern décor the more then make up for in friendly, cosy atmosphere. The staff are so friendly and efficient. Very accommodating. Food was so good. Location is very good for shopping and a night out in Armagh.

  • Stayed August 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scarletbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derry
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed 14 August 2013

This hotel is in desperate need of some care and attention and a good clean! But my biggest complaint is the staff on reception. On arrival we were told we had booked 2 rooms even when I had the confirmation slip that had one room booked , according to the woman on the desk it must have been my fault! This was swiftly followed by her putting the keys on the table with not a word about where the room was or breakfast arrangements we stood waiting while she faffed about ignoring us standing at the desk .
The room (superior double) was poor basic and needed a good clean, even the bins had not been emptied.
After searching for a place to eat ( not many options in Armagh) we returned to the room which was more like returning to a night club the noise in the room was beyond belief pumping Disco music from a party downstairs and bottles being tipped outside the window. When it got too much to cope with at 12.45 am I went down to reception to ask to be moved rooms, I was told there couldn't possibly be that level of noise in the room we were in, once again rudeness, I was told there were no other rooms left and could feel free to check out!
In retrospect I wish I had. Not once was there an apology, just a' if you don't like it on you go attitude'. The young girls running the breakfast room were lovely (better than the breakfast) on a positive note. Perhaps they could give the older woman on reception some tips on customer relations!
Never Again £80 very badly spent!

  • Stayed August 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank KatDerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Portlaoise, Ireland
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5 of 5 bubbles Reviewed 10 August 2013

just spent 4 nights in this great hotel..
big thanks to all the staff especially Donna at breakfast and Jackie in the Bar. very special service indeed. I look forward to staying here again when im in the area

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank andyneaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 27 July 2013

We got a room at the Charlemont, the last one available and after parking in the handy car park at the rear found our room. We both needed a bath and found the water kind of luke warm. There was only one bath towel so I tried to ring reception. The phone did not work so I went down and asked informed the lady at reception. My complaint received no apology, in fact I was asked if I had checked to see if the phone was plugged into the wall. As the lead went under the bed and it wasn't really down to me I felt it was seen as being my fault. I asked for a bath towel and returned to have my bath. 40 minutes later ( I like a long soak, but I was getting cold by then) no towel, so my partner went to ask for towels. Apparently the director, who took my complaint so poorly had been on the phone and not sorted out the towels, so we finally got it sorted ourselves. The room was large, but had a socket for the kettle which did not work and the bathroom was in need of re-decorating, the carpet stained near the bed and the windows dirty, a table but no chair and the put waterproof coverings on the mattresses, so a hot night was made more uncomfortable. Breakfast was good, the person serving (on her own) coped well, but the carpet had not been cleaned in a while in the breakfast room. When we came to pay the person at reception, who was talking on the phone at the time, presented us with the bill, without asking how our stay had been, got the preceding list of complaints from me. I suggested that the room must not have been used for some time due to the faults. No I was wrong again apparently, no complaints had been made previously. I accept things will go wrong, but apologies and putting things right is the way forward, not making me feel as if I am being difficult or wrong. We were given £10 off, so If you stay here and would advise not doing so, then complain if it isn't up to scratch, but expect to be told you are in the wrong. The place is under staffed and those who are there seem to be high handed and or of little use. The waiting staff and more junior members of staff seem to be the ones who deal with the customers better or are effective.

Room Tip: Ask to see the room and check it is all working and fully equipped.
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  • Stayed July 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Tim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Charlemont Arms Hotel

Property: Charlemont Arms Hotel
Address: 57 - 65 Lower English Street, Armagh BT61 7LB, Northern Ireland
Region: United Kingdom > Northern Ireland > County Armagh > Armagh
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 14 B&Bs / Inns in Armagh
Price Range (Based on Average Rates): £
Hotel Class:2 star — Charlemont Arms Hotel 2*
Number of rooms: 30
Official Description (provided by the hotel):
The Charlemont Arms Hotel is a third generation family run hotel situated in the centre of the historical City of Armagh.The hotel provides guests with the best of both worlds, traditional and modern and it still upholds its old fashioned values of impeccable service, comfort and superb dining.The hotel is perfectly located, situated between the city’s two famous Cathedrals and near the Market Place Theatre. Located in the centre of the town, it is beside the local shopping area which is host to individual boutiques and high street stores. Other visitor attractions within walking distance of the hotel are Armagh Planetarium and Observatory, the Armagh County Museum, the old Armagh Women’s Gaol and the beautiful Mall.Armagh’s two premier golf courses, The Loughgall Country Park and Golf Club and The County Armagh Golf Club are also close to the hotel.The Charlemont Arms Hotel offers a choice of traditional and modern cuisine with The Charlemont Bistro located downstairs, Turner's Bar and The Dining Room. Facilities include 30 spacious ensuite bedrooms, conference facilities and a large function room which caters for all occasions such as Christenings, Weddings and Anniversaries. ... more   less 
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Also Known As:
Charlemont Arms Hotel Armagh, Northern Ireland

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