Was staying here as near to conference I was attending. It is a guest house but the service and friendliness of the manager and staff would put some of the big hotels to shame. A real lesson in customer service and it shows. Nothing is too much trouble. The food was great, good size portions and well cooked. The room seemed very clean and the beds comfortable,even the (slightly dated) furniture was perfectly functional.
Unfortunately on my last night I dropped my pen down between the bed and side table and.... Well it was a bit of out of sight out of mind. There were biscuit crumbs and even a jelly sweet down the side and underneath the bed apron, none of which I was eating. Perhaps in future u should pull out the bed from the table and properly hoover. Its the little things like that which could lose customers.
All that said I did enjoy my short stay and if they just pay a little more attention to those little things this would be a first class establishment.
- Also Known As:
- Hillyard House Castlewellan, County Down