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“My favourite hotel in a fabulous location.” 5 of 5 bubbles
Review of Slieve Donard Resort and Spa

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Slieve Donard Resort and Spa
Ranked #1 of 16 Hotels in Newcastle
Certificate of Excellence
Irish couple in Paris
Level Contributor
128 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“My favourite hotel in a fabulous location.”
5 of 5 bubbles Reviewed 1 week ago

Once again we spent our wedding anniversary at Slieve Donard. We were not disappointed. Fabulous Christmas atmosphere. Staff very friendly and helpful as always. Very comfortable bed. A nice touch getting treats left on a slate with Anniversary wishes.
We enjoyed using pool and jacuzzi before heading out for dinner.
I love the Slieve Donard breakfast especially the porridge with honey, cream and whiskey - pure luxury.
We will be back.

  • Stayed December 2016, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Siobhan2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berni_Guest_Services, Guest Relations Manager at Slieve Donard Resort and Spa, responded to this review, 1 week ago
Dear guest,

Happy Anniversary to you both.

We would like to take this time to thank you for choosing our hotel to spend this special occasion.

It is wonderful to hear that every aspect of your stay from the treats to the spa were wonderful, especially since this is such a special occasion in both your lives. We hope you left the resort with some magical memories.

We hope to have you back in the near future and take part in more of your life’s celebrations and memories.

Thank you for choosing Hastings Hotels.

Warmest regards,
Berni McCartney
Guest Services Coordinator
Slieve Donard Resort & Spa
guestservices@sdh.hastingshotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,671 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (699)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago via mobile

This hotel is such a lovely place. The grounds are beautiful too. The breakfast is awesome. Our hotel room was amazing (402) the bed was wonderful.Only downside to the hotel is its lack of entertainment on a Saturday evening (none at all).

Stayed January 2017, travelled with friends
Helpful?
Thank hendy1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berni_Guest_Services, Guest Relations Manager at Slieve Donard Resort and Spa, responded to this review, 1 week ago
Dear Guest,

Thank you for this lovely review.

I am very pleased to hear that your stay was perfect from start to finish. We love to hear guests commenting on our wonderful cloud beds, we understand how important it is to have a great nights sleep so we put lots of research & time into choosing the perfect bed. We will take your feedback on board with regards to entertainment.

We really appreciate you taking the time to leave this review and we hope we have the pleasure of welcoming you back in the future.
Thank you for choosing Hastings Hotels.

Warmest regards,
Berni McCartney
Guest Services Coordinator
Slieve Donard Resort & Spa
guestservices@sdh.hastingshotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

Stayed here 02/01/17 for one night. Had a trek up the mournes organised so dropped of bags and went. Got back at 3.20 wet and tired and went to check in though room was not ready. Receptionist told us it would only be 10 mins and to wait in the bar and she would come and get us. So we did and she didn't. Went back myself to reception 30 mins later and same girl hadn't a clue who I was. But room was ready. Room ok but nothing special. Clean though. Went for dinner in hotel restaurant. Not a great choice very dated menu and expensive. £28 for a sirloin I don't mind paying if it's not just a sirloin?? They bring there food with a cloche on, then unveil with very little effect. Boring. Had to ask 3 times to order wine and asked for water and didn't receive. Cutlery dirty. Concentrate on those and forget about the stupid cloche.
Still enjoyed my stay but not even 4 star accommodation or service. Shame

Stayed January 2017, travelled as a couple
Helpful?
1 Thank Braddeanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berni_Guest_Services, Guest Relations Manager at Slieve Donard Resort and Spa, responded to this review, 1 week ago
Dear Guest,

Firstly I would like to thank you for taking the time to provide us with your feedback after your recent visit to our Resort. It is through feedback such as yours that allows us to maintain and improve the service that we provide to all our guests and visitors.

I am sorry to hear that several things throughout your stay did not meet your expectations. I can advise that the menu is a new menu which we started serving from 1st January, I am sorry that this was not to your taste.

Please note that your concerns have been passed onto the both the Restaurant & Kitchen teams so that we can improve these areas of concern.

I do hope that you will visit us again in the future to experience our improvements.

Kind regards,
Berni McCartney
Guest Services Coordinator
Slieve Donard Resort & Spa
guestservices@sdh.hastingshotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bushmills, United Kingdom
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Have just returned from a two day break not having been here for 8 years. The hotel is beautifully appointed throughout and the new spa facility is top class. I enjoy swimming and the addition of an adult sized pool is terrific. We were allocated room 406 which contained the largest bed I have ever slept in. The room was spotless and beautifully decorated. Breakfast was crowded as we went just before 10am but the cooked buffet was plentiful and freshly cooked. My wife declared everything she chose was delicious. The continental options were fine, but perhaps not quite as exciting in terms of choices ( we are spoiled by travelling on cruise ships).

Our evening meal was not included in the package but we decided to try the a la cartel menu and not brave a wet and windy trudge into town. The dining room had no atmosphere as it was sparsely attended and, while the chicken dish was tasty, the side dish of champ was not hot. We did not feel the £27 each was money well spent.

Our biggest disappointment was the food and service in the Lighthouse lounge. We went there on arrival while waiting for our room to be readied. We ordered sandwiches and tea for two and had to wait quite a while as the place was busy. Food arrived and the waiter said he would fetch our tea. This did not arrive and my wife's bread turned out to be stale. My egg and onion sandwich was completely tasteless, no mayo or seasoning, and a few limp rocket leaves without dressing. Just a very thin layer of dry egg, for £7 per sandwich. Not even up to the standard of a Tesco Meal deal. Annoyingly we had to ask twice for our tea to be served. We were not charged for the stale sandwich but the experience inevitable coloured our whole visit.

Overall a great hotel for bed and breakfast but our recommendation is to eat out in Newcastle. The Vanilla restaurant offers fine dining and is top class. Villla Vinci on the Central promenade serves excellent Italian food and is within easy walking distance of the hotel. During the day Nicki's cafe at the entrance to Donard Park is top class, a pity they are not managing the Lighthouse Lounge!

  • Stayed January 2017, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank George I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berni_Guest_Services, Guest Relations Manager at Slieve Donard Resort and Spa, responded to this review, 1 week ago
Dear Guest,

Thank you for your feedback. I am very sorry to hear that you found our service to be below your standards.

We would like to discuss your issues with you personally as we are constantly striving to deliver a high level of customer service which we and our customers come to expect, and it is only through customer feedback that we can facilitate and build upon this.

I would appreciate it if you could please contact me on the below email with your name, the name of this review, and the dates in which you stayed. Once I hear from you this will allow me to discuss your concerns in further detail with the relevant departments.

Thank you once again for your feedback, I look forward to receiving your email.

Kind regards,
Berni McCartney
Guest Services Coordinator
Slieve Donard Resort & Spa
guestservices@sdh.hastingshotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
1 review
5 of 5 bubbles Reviewed 1 week ago

went here with my family for a day after Christmas we where well treated by staff had good food and the hotel was something special located by the sea at the foot of the mourne moutains I will deffinately be back for more for a longer stay in the future.

  • Stayed December 2016, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lawrenceb523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berni_Guest_Services, Guest Relations Manager at Slieve Donard Resort and Spa, responded to this review, 1 week ago
Dear Guest,

I am very pleased to hear that you found the location of the hotel convenient. It is great to hear that you enjoyed the outstanding beauty of the famous Mourne Mountain & Irish Sea.

It is great that you and your family all had a very enjoyable stay with us, just what was needed after a busy Christmas I am sure.

We really appreciate you taking the time to leave this review – it is very important to the Hotel staff & to our future guests.

We hope to welcome you back in the near future.
Thank you for choosing Hastings Hotels.

Warmest regards,
Berni McCartney
Guest Services Coordinator
Slieve Donard Resort & Spa
guestservices@sdh.hastingshotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derry, United Kingdom
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We stayed at the Slieve Donard for one night, but i wish it could have been more. On arrival we were given an upgrade which was a nice surprise, really appreciated. The room was huge, and the bed have fitted four! The bathroom was a good size too. Plenty of room. The bed was comfortable, we slept well on it. Breakfast was plentiful with lots of lovely items from the orange juice to the jams. I'd a full fry with all the works. We spent a few hours in the spa. Between the jacuzzi and the sauna we were well relaxed. The jacuzzi it particular had an excellent view out on to the mountains and over the sea. A great place to forget about work. We had a very nice meal in the Percy French restaurant too. All in all, we had a wonderful time.

Stayed January 2017, travelled as a couple
Helpful?
1 Thank Niall360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berni_Guest_Services, Guest Relations Manager at Slieve Donard Resort and Spa, responded to this review, 1 week ago
Dear Guest,

Thank you for your review and for choosing our hotel.

We are delighted to hear that you enjoyed your stay and that you whole experience from your accommodation to the Spa and your meal in the Percy French were all first class.

We are looking forward to having you again as a guest in our hotel.

Thank you for choosing Hastings Hotels,
Warmest Regards,
Berni McCartney
Guest Services Coordinator
Slieve Donard Resort & Spa
guestservices@sdh.hastingshotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newtownards
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We have spent the last few New Year's Eves at the Slieve Donard Hotel. The Gala dinner makes it a special occasion. The food is always of a high standard and is beautifully served by an attentive staff.
We love the spacious rooms at the front of the hotel with their stunning views of mountains and sea.
The hotel is perfectly situated to have a bracing sea walk after an indulgent breakfast

Room Tip: Best views anywhere along front
See more room tips
  • Stayed December 2016, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SFL2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berni_Guest_Services, Guest Relations Manager at Slieve Donard Resort and Spa, responded to this review, 1 week ago
Dear Guest,

Thank you once again for choosing our hotel as your first choice for your accommodation over New Year. We appreciate your loyalty and trust in our hotel and our staff.

We are delighted to hear that this was another wonderful stay. We hope you left the resort with some more great memories. If you decide to visit the area again in the future, feel free to contact us for any assistance you may require as we would be delighted to assist.

Thank you for choosing Hastings Hotels.

Warmest Regards,
Berni McCartney
Guest Services Coordinator
Slieve Donard Resort & Spa
guestservices@sdh.hastingshotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Slieve Donard Resort and Spa

Property: Slieve Donard Resort and Spa
Address: Downs Road, Newcastle BT33 0AH, Northern Ireland
Region: United Kingdom > Northern Ireland > County Down > Newcastle
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Newcastle
#1 Romantic Hotel in Newcastle
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Slieve Donard Resort and Spa 4*
Number of rooms: 178
Official Description (provided by the hotel):
Nestling at the foot of the Mourne Mountains, the Slieve Donard stands in six acres of private grounds, and is one of Northern Ireland's most popular hotels. The luxurious ESPA Spa commands spectacular panoramic views of the County Down coastline and Mountains of Mourne and provides a perfect oasis of tranquility rivals any spa in Europe today. This superbly maintained Victorian hotel is equally suited to a short break, residential conference or grand event. ... more   less 
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Also Known As:
Slieve Donard Newcastle
Donard Hotel Slieve
Donard Hotel Newcastle Slieve
Slieve Donard Hotel Newcastle
Slieve Donard Resort And Spa Newcastle, Northern Ireland

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