This was horrible. Dreadful. I can't even believe the pictures they have posted and have no idea where they got those. First off--The postcode took us to a location about a mile away and on a different street. Secondly the receptionist (blonde) was short and cold--not at all the friendly hospitality we were used to on this trip. The wifi was not working except in the lobby. The receptionist was very rude about it and didn't apologise for the inconvenience. I'm pretty sure we were the only ones staying at the hotel that night. No other cars in the parking lot at 10pm or at 7am in the morning. The place is run down, dirty, and drabby. We stayed in a family room which was large but run down....and SO HOT. we had the window open and it was cold outside but it was insanely hot. We asked for a fan. We would have left had it not been 10pm and we had 2 cranky kids. And to top it off the beds were bad....the springs were digging into my ribs. The next day the second receptionist was much nicer. She apologised for the wifi and said it was down. When I pressed about the fact we book based on wifi availability, she said "I know ppl are always upset when they find out it isn't working".... Seems like its never working?! She also apologised for the heat and said the family rooms are really hot bc theres a boiler or something outside of them..... well, HELLO?! why not offer to switch our room when we complained about it the night before?! It definitely wasn't full. It was horrible. I wouldn't recommend anyone stay there. I have the mentality that if it's clean, comfortable, and friendly that's all that really matters--this failed on all accounts. Perhaps they're good for weddings but I wouldnt want my wedding with rude ppl in a run down hotel. ugh. It's been 3 or 4 weeks since we've been there and I'm still angry about it. I cannot stress enough how bad it is...... DONT DO IT. I would give it zero stars if I could.
- Official Description (provided by the hotel):
- Opened in July 2009, the Waterfoot Hotel is perfectly located under 3 miles from the City Centre and only 6 miles from Derry City Airport. Only 10 minutes walk from the hotel, the fabulous peace bridge allows easy access to the heart of Derry City. Ample free parking with free taxi transfer to city centre offered to all hotel guests. The stylish and elegantly presented hotel has 44 bedrooms, leading edge conference and banqueting facilities, a contemporary restaurant and wine bar as well as a traditional intimate snug bar. The Waterfoot Hotel is the ideal location for weddings, private functions, conferences and meetings. With modern decor throughout and friendly staff a great experience is guaranteed. ... more less
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- Also Known As:
- Waterfoot Hotel Derry, Northern Ireland