My wife and I booked in to the Waterfoot on the recommendation of a friend. It was a last minute decision that we made 3 days before leaving Northern Ireland to return to Canada. We had returned to NI to be with my mom who had been admitted to hospital with some serious health issues. The opportunity arose to get away for a couple of nights to recharge ourselves at the end of our trip. So we booked the Waterfoot for 2 nights of some peaceful R & R. That was a big mistake. We booked for Saturday night and Sunday night at the rate of 85.00 Pounds per night which included the buffet breakfast. As it turned out they had a wedding party there on the Saturday and the noise level increased steadily into the evening. We returned from a leisurely trip to Derry at around 7:30 PM and the noise games had begun. The volume of noise in our room was so loud that we complained to the front desk immediately. They were gracious and helpful and moved us to another room which seemed to be quieter as it was further away from the ball room / disco venue. We settled down for the night to enjoy a movie and a quiet night together, that is until about 9:00 PM when the nights entertainment obviously kicked into full swing. Our room was inundated with the constant thumping sound of the bass and we could hear the words to the songs being played easily. We complained once again and the manager, Ryan, came to see us. He was very nice and pleasant but could offer us no viable solution that night because the hotel was completely full. He did assure us that the noise would stop at 1:00 AM (so much for a quiet night) and he offered to upgrade us to one of their suites for our second nights stay. If the noise had of really stopped at 1:00 AM that would have been bad enough, but it didn't! All those people had to go somewhere and the banging of doors, the moving of tables, the loud banter of people celebrating a good night were all evident for quite a while after 1:00 AM. As a result my wife got a borderline migraine and we had no choice but to leave the Waterfoot the next morning. We did have the buffet breakfast before leaving and it was fine. The receptionist on the front desk was both helpful and sympathetic but no further compensation for a terrible night was offered. We paid the 85.00 Pounds for the one night a left.
In conclusion; the Staff at the Waterfoot are great and the hotel is a obviously a great place for a party. But that’s where the recommendation ends. If you are looking for a quiet place for some personal rest and relaxation or need a place to stay with a young family; stay away, especially on the weekend. They have some serious problems with noise containment, which others have already discovered. If it’s quiet you are looking for there are many other places in the area that would serve you better.
- Official Description (provided by the hotel):
- Opened in July 2009, the Waterfoot Hotel is perfectly located under 3 miles from the City Centre and only 6 miles from Derry City Airport. Only 10 minutes walk from the hotel, the fabulous peace bridge allows easy access to the heart of Derry City. Ample free parking with free taxi transfer to city centre offered to all hotel guests. The stylish and elegantly presented hotel has 44 bedrooms, leading edge conference and banqueting facilities, a contemporary restaurant and wine bar as well as a traditional intimate snug bar. The Waterfoot Hotel is the ideal location for weddings, private functions, conferences and meetings. With modern decor throughout and friendly staff a great experience is guaranteed. ... more less
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- Also Known As:
- Waterfoot Hotel Derry, Northern Ireland