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“Great Staff... Great place for a party... but not if you want peace & quiet!”
3 of 5 bubbles Review of Waterfoot Hotel

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Waterfoot Hotel
Ranked #10 of 11 Hotels in Derry
Calgary
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Staff... Great place for a party... but not if you want peace & quiet!”
3 of 5 bubbles Reviewed 9 September 2010

My wife and I booked in to the Waterfoot on the recommendation of a friend. It was a last minute decision that we made 3 days before leaving Northern Ireland to return to Canada. We had returned to NI to be with my mom who had been admitted to hospital with some serious health issues. The opportunity arose to get away for a couple of nights to recharge ourselves at the end of our trip. So we booked the Waterfoot for 2 nights of some peaceful R & R. That was a big mistake. We booked for Saturday night and Sunday night at the rate of 85.00 Pounds per night which included the buffet breakfast. As it turned out they had a wedding party there on the Saturday and the noise level increased steadily into the evening. We returned from a leisurely trip to Derry at around 7:30 PM and the noise games had begun. The volume of noise in our room was so loud that we complained to the front desk immediately. They were gracious and helpful and moved us to another room which seemed to be quieter as it was further away from the ball room / disco venue. We settled down for the night to enjoy a movie and a quiet night together, that is until about 9:00 PM when the nights entertainment obviously kicked into full swing. Our room was inundated with the constant thumping sound of the bass and we could hear the words to the songs being played easily. We complained once again and the manager, Ryan, came to see us. He was very nice and pleasant but could offer us no viable solution that night because the hotel was completely full. He did assure us that the noise would stop at 1:00 AM (so much for a quiet night) and he offered to upgrade us to one of their suites for our second nights stay. If the noise had of really stopped at 1:00 AM that would have been bad enough, but it didn't! All those people had to go somewhere and the banging of doors, the moving of tables, the loud banter of people celebrating a good night were all evident for quite a while after 1:00 AM. As a result my wife got a borderline migraine and we had no choice but to leave the Waterfoot the next morning. We did have the buffet breakfast before leaving and it was fine. The receptionist on the front desk was both helpful and sympathetic but no further compensation for a terrible night was offered. We paid the 85.00 Pounds for the one night a left.

In conclusion; the Staff at the Waterfoot are great and the hotel is a obviously a great place for a party. But that’s where the recommendation ends. If you are looking for a quiet place for some personal rest and relaxation or need a place to stay with a young family; stay away, especially on the weekend. They have some serious problems with noise containment, which others have already discovered. If it’s quiet you are looking for there are many other places in the area that would serve you better.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ricko1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Manager at Waterfoot Hotel, responded to this review, 4 April 2015
Thank you for taking the time to review the Waterfoot Hotel.

Regards

Waterfoot Hotel
Management
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Cork
Level Contributor
118 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 bubbles Reviewed 4 September 2010

Booked in for three nights midweek with wife and two kids aged 7yrs and 2yrs. On arriving was really impressed by the reception area and took a quick stroll in to check out the restaurant which really looked terrific also. What a huge letdown it was then to get to our room and walk into a small musty smelling type room from the 80's. Newish purple curtains and purple headrests tried to funk it up but failed miserably. The bathroom again had seen better days and the fan over the sink looked like it had half a furry animal stuck in it, the t.v channels were suffering from a low signal which was annoying. We asked at reception for a fold out bed for the 2yr old and were told there was none available so eventually they somehow found a single mattress around 2 hrs later. Having travelled up from Cork we were too tired to go looking elsewhere and we said we would see how the food was since we booked in for 3 nights b&b with 2 evening meals. Coming down the corridor its like a different hotel; as in all the money went into the bar/dining area reception to give the wow factor and they did'nt bother with the bedrooms. Anyway cannot fault the grub/breakfast and the friendliness of the waiters/waitresses. Atmosphere is lively. There is a lovely bar there also but all that fades as you walk back in time to the bedrooms. Why we picked the Waterfoot, was that it would give us a good base so we could check out Derry, Belfast and Antrim etc. We were gone for roughly 8 hrs everyday sightseeing. Of course our last night; which was a Thursday night, there was a wedding on and nearly all the rooms in our corridor contained wedding guests. The thinness of the walls meant that the kids and ourselves were woken at various stages right through till 05:30. We complained about it to reception that morning before checking out feeling fairly exhausted. Overall would'nt recommend it for families unless they revamp the bedrooms. Shame really...

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richlerock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Manager at Waterfoot Hotel, responded to this review, 4 April 2015
Thank you for taking the time to review the Waterfoot Hotel.

Regards

Waterfoot Hotel
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 August 2010

Hi i got married there on the 10th of july 2010. I recently had booked another hotel but when i seen the function room i just fell in love with it .From start to finish the food, the staff and the way the room was laid out was just fantastic. The waterfoot has the best manager called Tony. He makes sure that your day is so special and that everything goes to plan. I would reccomend this holel to any one it also was great value for what we got. Thanks to Tony and Colm and all the staff thanks for the best day ever

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank butler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Manager at Waterfoot Hotel, responded to this review, 4 April 2015
Thank you for taking the time to review the Waterfoot Hotel.

Regards

Waterfoot Hotel
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Donegal
2 reviews
3 of 5 bubbles Reviewed 2 August 2010

Dreadful potholes on the way in, fabulous contemporary lobby & reception area, amazing bar & restaurant & function room area...bedoom & bathroom so disappointing...it's like two wings of completely different hotels stuck together! Funky n kool V's old n shabby and v. noisy. Our room had a fan right outside the window, sounded like an airport runway..we were ready to check out and go around midnight when eventually the fan was toned down a little, it wasn't swithched off completely...no apology from the manager on duty that night and no apology on check out, that's all it would have taken, simple customer care! You simply can't market bedrooms as being contemporary by hanging a pair of purple curtains and placing a purple throw at the end of the bed...brown speckled carpet that badly needed a shampoo, furniture from way back when the bathroom was a throw back to the 70's in bad need of a revamp with a musty smell all through the room and bathroom. Sooo disappointing, my husband and I were so looking forward to our romantic night away and it was just so unpleasant....such a pity the renovations didnt' continue through to the bedrooms to continue the wow factor in the other areas of the hotel...

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SBDOC73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, General Manager at Waterfoot Hotel, responded to this review, 4 April 2015
Thank you for taking the time to review the Waterfoot Hotel.

Regards

Waterfoot Hotel
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway
1 review
5 of 5 bubbles Reviewed 18 June 2010

Hi I would like to make a quick note about the Waterfoot Hotel in Derry. My husband and myself booked a 2 night stay at the hotel in the middle of June. Having never stayed there before we didn't know what to expect but the deal we recieved was to good not to take up on. Having arrived at the Hotel we were immediately welcomed by the receptionist on duty who explained in detail the layout of the hotel, the room in which we stayed was comfortable and exceptionaly clean, a credit to the housekeeping team. We dined in the Resturant on our first night and not only were the staff polite they were always attentive to our needs, the food was of excellent quality so much so, we stayed there to eat on our 2nd night as opposed to going into town which was our original plan. Overall I would, without hesitation recommond this Hotel to anyone, we had a great, relaxing weekend and we definetly will be back.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shaunakell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Manager at Waterfoot Hotel, responded to this review, 21 March 2015
Thank you for taking the time to review the Waterfoot Hotel

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
124 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 15 May 2010

Very nice hotel, especially nice bar & restaurant. You certainly need a car since it's quite a distance from the city-center, but it's an easy place to get to, nice rooms, friendly staff and a nice price. We stayed on a Tuesday and it seems to be a busy place for parties, weddings etc, so it might not be the best choice for a quiet stay on a week-end.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cjf36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Manager at Waterfoot Hotel, responded to this review, 21 March 2015
Thank you for taking the time to review the Waterfoot Hotel

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dromore co.down
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 May 2010

From first contact with reception to leaving after 2 night stay this was one of the best hotels we have used freindly helpful staff in all departments.
Would be happy to recommend this hotel at all levels

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimmys77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelenSt, Manager at Waterfoot Hotel, responded to this review, 7 May 2010
Thank you for taking the time to submit your feedback. We are delighted you had
a very enjoyable visit and left with a good lasting impression of the hotel, staff and
the service. We will ensure your feedback is presented to all our staff who really appreciate
customers comments. Please do return to visit us again soon when we can promise you another fantastic experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterfoot Hotel

Property: Waterfoot Hotel
Address: 14 Clooney Road | 14 Clooney Road, Derry BT47 6TB, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 11 Hotels in Derry
Price Range (Based on Average Rates): £
Hotel Class:3 star — Waterfoot Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Opened in July 2009, the Waterfoot Hotel is perfectly located under 3 miles from the City Centre and only 6 miles from Derry City Airport. Only 10 minutes walk from the hotel, the fabulous peace bridge allows easy access to the heart of Derry City. Ample free parking with free taxi transfer to city centre offered to all hotel guests. The stylish and elegantly presented hotel has 44 bedrooms, leading edge conference and banqueting facilities, a contemporary restaurant and wine bar as well as a traditional intimate snug bar. The Waterfoot Hotel is the ideal location for weddings, private functions, conferences and meetings. With modern decor throughout and friendly staff a great experience is guaranteed. ... more   less 
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Also Known As:
Waterfoot Hotel Derry, Northern Ireland

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