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“Service bad staff not very plesent”

Icon Restaurant & Winebar
Ranked #52 of 191 Restaurants in Derry
Price range: US$8 - US$24
Cuisines: European, Steakhouse, Contemporary
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Restaurant details
Good for: Child-friendly, Groups
Dining options: After-hours, Lunch, Dinner, Breakfast, Reservations
Reviewed 9 March 2014

I am a vegetarian asked for a cheese salad was told no i could not. Even though a salad and cheese dishes wer on the menu. My friend is alergic to dairy she ordered the lamb which came with creamy mash which contained dairy. Asked if we could hav veg instead of this we wer told no we would hav to pay extra. Ordered two cokes had to ask twice about wer they wer. Not once wer we asked if our meal was ok. This was not at a busy time in the restaurant. Very poor service

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    • Atmosphere
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    • Food
1  Thank port134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (330)
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191 - 195 of 330 reviews

Reviewed 1 March 2014

the food here is excellent and great value with the discounts. service is normally good. lovely environment.

Thank Valowry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2014 via mobile

My Wife and myself went to Icon on Monday night we both have a lovely meal Service was good and great value on a Monday@ Tuesday night can't fault it in any way.

Thank william a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2014

We visited Icon for dinner on 18th January and found a hair cooked into the coating of tobacco onions!!! Although the waitress apologised and replaced my dinner I really didn't enjoy the rest of the meal because i was poking through my food in case of more! The restaurant didn't offer any further apology and offered no concession for my discovery. I definitely won't be back

    • Value
    • Atmosphere
    • Service
    • Food
Thank Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014

I must say we had a great night in the icon last night. 50%Off all food and drink "great value". We had an excellent meal "from a group of 20 not one complaint" great service from the staff. I previously had a bad experience in this restaurant and was quick to write a negative review so i thought it was only right to come back and give praise as we had such a good night.

Thank Steven A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IconRestaurant14-16, Public Relations Manager at Icon Restaurant & Winebar, responded to this reviewResponded 15 January 2014

Hi stephen
Thank you returning and also for writing a response. We are delighted you all had a great night and we look forward to seeing you in the future.
Regards
Tim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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