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“Terrific Service”
Review of Everglades Hotel

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Everglades Hotel
Ranked #3 of 13 Hotels in Derry
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
77 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Terrific Service”
Reviewed 22 July 2011

Stayed at the Everglades Hotel this week on a business trip. The staff are so helpful and really friendly without being over the top. Although the hotel was busy with both individual guests and tour groups, you were made to feel individually welcome. The food in the restaurant was super with a good selection and the breakfast was first class, giving a good selection which would suit everyone. The restuarant also used local ingredients which really introduced guests to the excellence of Irish cuisine.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Pam-Ruislip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EvergladesManager, General Manager at Everglades Hotel, responded to this review, 5 August 2011
dear pam-ruislip,

thankyou for your review, i hope we have the chance to welcome you back soon


kind regards

stephen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Tel Aviv, Israel
Level 5 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 July 2011

I've been to this hotel only 1 night, on 11 July 2011, as a member of an organized tour group to Ireland, so take this into consideration. The staff was most agreeable and gave a quick service. Great food (breakfast&dinner), very cozy and nice bar for an evening with friends, although the background music is stuck on a specific radio station: great for Sinatra and oldies lovers. The bar is important because the hotel is located not in the center of town with pubs etc. As a 'compensation' to that there is a wonderful garden around the hotel, when you can stroll, when the weather allows it. I got room no.216 which had a great view to the garden and a queen size comfortable bed, although I was single. Wi-Fi is compliment: 90 minutes for 6pounds, but the rate speed of Skype was medium and was cut off several times. Both room and bathroom were clean. In the bathroom the marble shelf is too small to put things on, but you can manage it if you are not too meticulous and it's for a short stay. In the room there a is nice sitting place near the window.

Room Tip: ask for a room with a garden view
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  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ronit10roni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 July 2011

We love the Everglades, we stayed from 3/7-7/7.

We arrived in Derry and checked into the City Hotel Derry and was appalled by the state it was in - it was noisy, dirty, definitely not worth the money they were charging so we hastily checked out and checked into the Everglades and what a wonderful change it was! We didn't know what to expect, but from the first meeting with the lovely girl at reception, it was wonderful.

A very peaceful hotel where staff were kind and friendly.

They saw how much luggage we had (four of us, 2 adults and 2 small children) and upgraded us with no added expense, giving us two adjoining rooms instead of just the one we rented.

The rooms were clean, comfortable, the food was lovely too. Nothing was too much trouble and the rate was cheaper than the city hotel.

It was a pleasure to return at the end of each day. The beds were very comfortable.

I won't hesitate to return, thank you Everglades for rescuing us and for being so lovely.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Littlekarstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 June 2011

Stayed here on a belated valentines weekend with my other half.....was booked as a surprise for me so I hadn’t done any research into the booking so didn’t know what to expect.

the hotel was lovely, breakfast was very nice and we had dinner in the hotel on one evening which was also lovely. We stayed for 2 nights and had one night out in Derry and the other spent in the hotel - just having a few quiet drinks in the lounge area - which was quiet and relaxing. There was a school formal on that night in the function room which we had wondered if it would end up being noisy - but we were amazed that apart from seeing the guests enter the hotel - we didn’t hear anything from them all evening.

The room was average size and had everything you would expect from a 4* hotel - the fruit, fudge and complimentary duck were a nice touch as were the bathrobes.

I think the thing which struck me most and which stayed with me since our stay in the hotel was how polite and attentive ( without being intrusive) the staff were - I stay in hotels fairly regularly and I really don’t think I have stayed anywhere where every member of staff that I came in contact with could not be faulted - a credit to the management.

  • Stayed February 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BelfastLisa_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omagh
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 June 2011

Attended this hotel for a meeting and decided to take lunch in what seemed nice surroundings....... 3 chicken paninis please........ one without cheese????? Not rocket science. It took an hour and 20 minutes to get this order, kinda, right!!!! Manager obvioiusly knew how awful their service was because there was no argument when we refused to pay. I have never written a review before but have NEVER experienced anything as awful before so I felt I needed to let people know just how bad the food, service, cost and attitude of staff was.

  • Stayed June 2011, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank iraedar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EvergladesManager, General Manager at Everglades Hotel, responded to this review, 5 August 2011
Dear iraeder,

we are always happy to hear from our customers, and im dissapointed to hear of your experience. it would be consistent with the level of service we provide. im happy o hear that the manager dealt with your experience on the day and i am confident should you ever return you would have an excellent experience. i offer my sincerest apologies

Kind Regards

Stephen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Ireland
Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 5 June 2011

Stayed here last weekend and had a fantastic time. We stayed for 2 nights B&B and had 2 evening meals also. From the minute we checked in it was evident that the staff were very professional and well trained. Leanne on reception was excellent, we had received a complimentary upgrade due to an unsatisfactory issue with another Hastings Hotel! The Junior suite was beautiful, we had lovely thick bathrobes, slippers, fruit , sweets and water in the room. It was spotlessly clean, as was the rest of the hotel and I am quite fussy! Finian in the library bar was very friendly and looked after us well. He was very professional and friendly. The restaurant staff were lovely to name a few who looked after us - Aneesh, Barbara, Naomi and Christopher, who even made a point of knowing our name, which was a nice touch.The food was excellent and the restaurant is very well organised. There was a tour group of Americans dining at the same time as us and they made no difference to the level of service we received. There were plenty of staff on duty to cope with the extra business, which is something I have not experienced in some other hotels! I could go on and on but to sum it up, excellent stay, great staff, lovely food, can't wait to come back soon!

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank buffer2212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 May 2011

What a great hotel!!
Great friendly staff...Anesh and barbara were so comforting, true home from home.
FABULOUS!!!

Stayed February 2011, travelled on business
Helpful?
1 Thank whitecrow79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EvergladesManager, General Manager at Everglades Hotel, responded to this review, 4 June 2011
Dear Orlaireland,

many thanks for your comments, i will be sure to pass your praise on to Barbara & Aneesh. i hope e have the pleasure of welcoming you back soon

Kind Regards

Stephen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Everglades Hotel

Property: Everglades Hotel
Address: 41-53 Prehen Road, Derry BT47 2NH, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Business Centre with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Derry
#2 Business Hotel in Derry
#3 Luxury Hotel in Derry
#3 Family Hotel in Derry
Price Range (Based on Average Rates): £
Hotel Class:4 star — Everglades Hotel 4*
Number of rooms: 64
Official Description (provided by the hotel):
The magnificent Everglades Hotel is situated on the banks of the River Foyle with superb views across Derry city to the Donegal Hills, and is the ideal base from which to discover the 17th-century walled city of Derry. This impressive modern and friendly hotel, with a golf course right next door, is only a short drive from the beautiful beaches and rugged hills of County Donegal or the breathtaking Sperrin Mountains. ... more   less 
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Also Known As:
Everglades Hotel Derry, Northern Ireland

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