OK. A difficult review to write. First impressions of the hotel were good & friendly check in. Room is reasonable size (we booked superior & told larger rooms were not available which is fine). The layout of bar / lounge & grill is good & relaxing. We booked a "special offer" for 2 night stay with breakfast & 1 x evening meal, which now regret however. The special offer is not so special as based on a limited menu selection. My wife preferred choices from the main menu & we expected we could pay the small difference in cost - however were told we could not & would have to forefeit the cost we had paid & pay full again. After arguing with the manager - we said we would prefer to change the booking back to B & B & were told the price was just £10 less than we had paid for our booking - when at the time of making it was £40 difference. There is something wrong with a special offer - which is making the customer feel ripped off & this is not good PR. We decided to order what we wanted in any case & told the manager to charge us as he saw fit. My wife ordered duck - VERY PINK - it arrived well cooked. The young waiter was excellent & took it back & the manager brought out a fresh correctly cooked duck a short while later. The desserts were excellent. The bill arrived & they did not charge us extra - so all ended well. We felt like fussy customers - but this is not the case & do not usually complain. As I say all ended well - but take care for special offers that may not be! Have to say all the staff though - very friendly & helpful.
- Official Description (provided by the hotel):
- The magnificent Everglades Hotel is situated on the banks of the River Foyle with superb views across Derry city to the Donegal Hills, and is the ideal base from which to discover the 17th-century walled city of Derry. This impressive modern and friendly hotel, with a golf course right next door, is only a short drive from the beautiful beaches and rugged hills of County Donegal or the breathtaking Sperrin Mountains. ... more less
- Reservation Options:
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- Also Known As:
- Everglades Hotel Derry, Northern Ireland