Original bedroom (room 30) allocated was two single bases & mattresses pushed together with double bed sized linen, which made for an extremely uncomfortable first nights sleep. Should have been advertised as twin room rather than double. This was rectified without hassle the following morning and we were moved to another room.
Was unusually warm weather (20-25C). Requested a fan (which was supplied but had very low wattage and made no difference) and asked for an air conditioned room, was told that there were no rooms with AC (despite brochures advertising otherwise). The room (room 30) was above the front door so when other guests went out to have a smoke, we could smell the cigarette smoke in our room which was very unpleasant. Suggest dedicated smoking area. The delivery/service trucks arriving was also very noisy and disturbed sleep. Did not seem to be dedicated service entry/delivery area.
The room that we were moved to was much more comfortable and away from trucks arriving. It overlooked a very pretty garden area Slept much better the next two nights! The TVs were angled at a very odd position in the rooms. We didn't watch them anyway, but I imagine they would be very awkward to view. The bathroom (room 20) would greatly benefit from some bleach and elbow grease - particularly the shower. Bathroom mirror light not working.
The sauna & steam room were lovely. Sauna needs a timer. Both were very comfortbale and very much appreciated after a day at Giant's Causeway!
Despite the guest information provided in the room listing a breakfast menu, when I requested a menu at breakfast, I was informed that only the buffet was available.
Staff were always friendly and helpful. The (set) evening menu was delicious a great sized generous portions. Would highly recommend the restaurant. Compliments to the chef and team.
The exterior could do with a good clean / paint and some repairs are clearly needed, in particular the porch structure and the older window frames. Some areas of the garden seemed quite unkempt but overall very pretty inviting grounds.
I have travelled extensively and this was quite a disappointing experience. Overall, more like a very good three star hotel rather than a four star hotel. Would not recommend in a hurry. Price charged was a promotional rate - would have been very annoyed if we had paid full price.
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- Also Known As:
- Beech Hill Country Hotel
- Beech Hill Country Derry
- Beech Hill Country House Hotel Derry, Northern Ireland