Here I wish to inform those who are visiting the beautiful city of Derry, Londonderry which deviate from the hosting BT48 Apartotel. I've traveled so many places around the world and I can say - BT48 Apartotel was one of the worst experiences of my life.
The apartment itself is okay and offers convenience, but who pays to be well treated will understand my point of view.
Starting by the reception I had to get to the apartment. I received a phone call about 5pm wondering what time I would get in Derry. Well, I informed the person at 5:30 pm, to my surprise when I arrived at the place was anybody there for me to open the door. After a phone call a young man in appearance and without a bit dubious appeared not very happy and a little flustered during the reception. It was simply disaster.
I thought the 3 nights book were fully paid but wasn’t and my cred card for some reason did not work at moment. I paid one night in cash and spoke to pay the rest later. Well, the young man without patience already led us up to the apartment of a dropped clumsily and without giving any information about the apartment. The next day already not very happy with the reception my wife and I decided to leave the apartment.
What I could see is, the rudeness is not restricted only to the young man but also the receptionist on the next day. In a very rough she told us that if we left the hotel would have to pay the remaining two nights. This according to hotel policies of the hotel. Well, my wife and I paid in cash and we left the hotel.
What I want to say on here is: The problem is not about the money but the treatment we had there. It was a horrible situation!
In short: Lack of professionalism, rudness, lack flexibility and friendliness with the guest.
Never again!!! If you value your money stay away from BT48 Apartotel.
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- Also Known As:
- BT48 Apartotel Derry, Northern Ireland