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“Never again!!! If you value your money stay away from BT48 Apartotel.”
Review of BT48 Apartotel

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BT48 Apartotel
Ranked #12 of 23 Speciality Lodging in Derry
Reviewed 24 April 2012

Here I wish to inform those who are visiting the beautiful city of Derry, Londonderry which deviate from the hosting BT48 Apartotel. I've traveled so many places around the world and I can say - BT48 Apartotel was one of the worst experiences of my life.
The apartment itself is okay and offers convenience, but who pays to be well treated will understand my point of view.
Starting by the reception I had to get to the apartment. I received a phone call about 5pm wondering what time I would get in Derry. Well, I informed the person at 5:30 pm, to my surprise when I arrived at the place was anybody there for me to open the door. After a phone call a young man in appearance and without a bit dubious appeared not very happy and a little flustered during the reception. It was simply disaster.
I thought the 3 nights book were fully paid but wasn’t and my cred card for some reason did not work at moment. I paid one night in cash and spoke to pay the rest later. Well, the young man without patience already led us up to the apartment of a dropped clumsily and without giving any information about the apartment. The next day already not very happy with the reception my wife and I decided to leave the apartment.
What I could see is, the rudeness is not restricted only to the young man but also the receptionist on the next day. In a very rough she told us that if we left the hotel would have to pay the remaining two nights. This according to hotel policies of the hotel. Well, my wife and I paid in cash and we left the hotel.
What I want to say on here is: The problem is not about the money but the treatment we had there. It was a horrible situation!
In short: Lack of professionalism, rudness, lack flexibility and friendliness with the guest.
Never again!!! If you value your money stay away from BT48 Apartotel.

Room Tip: Find another place to stay...
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  • Stayed: April 2012, travelled as a couple
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10  Thank Leonardo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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117 - 123 of 126 reviews

Reviewed 17 February 2012

First of all id like to say that people usually only leave reviews if they are annoyed or have had a bad experience. I had booked this before i looked at these four reviews and ill be honest,they scared me and put me off. But once i got there im glad i went. I booked a penthouse apartment for valentines night so i could cook a meal for my girlfriend in peace. All the staff were great,The girl at the front desk took me up and explained how everything in the room worked. It was clean and had everything that i needed including more equipment in the kitchen than i have at home,dishwasher, a massive dinning table,flat screen tv,large sofa,dvd player,music system,large bath and shower,large double bedroom and a seperate bedroom with two single beds. My view of the town and river was excellent,with a balcony running round the entire apartment. could not have asked for better with the money i spent. The location is brilliant with the town centre a 10 minute walk one way and saisburys a 5 minute walk along the quey and free parking next door. The one bad thing was the noise,there is a nightclub and a few bars right opposite the apartment complex so at the weekends,tue and thur you will get a lot of noise wen it comes to closing time,between 1 and 3.However we were expecting this and it didnt put a dampner on r night,in fact,we woke up to watch the drunk people act like ejits down below us,it was quite entertaining. All in all had a brilliat night and would recommend it to anyone whos looking for a break in the city.

Room Tip: Get a room with a view of the river.less noise and great view at night
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  • Stayed: February 2012, travelled as a couple
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3  Thank Gavin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2012

We stayed here for sometime last year and it was the worst experience ever - I will not go into details of why we stayed at BT48 but suffice to say the accommodation was dirty, smelled of smoke,we had to clean the apartment ourselves before and also clean before using the toilet or fridge it is badly managed by staff who are not very helpful and we were not happy at all during our stay - no I would not recommend it to anyone - it is really noisy with the nightclubs on the road below and the traffic noise is constant. Not worth the money and not 5 star maybe a 2.5 star..

  • Stayed: May 2011, travelled with family
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7  Thank bptravellover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2011

Whilst the concept of a hotel that offers rooms with self-catering facilities is a good one the experience of staying here was far from ideal. In fact, it was sheer luck that we actually managed to stay there as the doors were shut on our arrival at 17:45h and the phone number on the door went straight to an answerphone. Soon other guests arrived who were in the same situation and it was only because somebody managed to get the phone number of the manager that we had some chance of getting in. The manager arrived about 20min later with barely an apology and we eventually got our room keys at last. The next disappointment came when the( more expensive) penthouse accommodation we booked turned out to be just another apartment although the manager tried to tell me that it was bigger than their standard apartments. The accommodation itself was okay although a bit stuffy and as the hotel is on the main road it was also very noisy throughout. Having booked a cot it was good to see that there was one but this was still in a bag and came with no instructions but after some trial and error I managed to put it up eventually. We also had problems with the heating not working at all which is always a little worrying when travelling with a baby. However, what concerned me most was that the smoke alarms were actually taped over with sellotape – something that I am not sure is actually legal for a hotel. Needless to say there was nobody in reception for checkout the following morning either so we ended up simply putting out key card under the door.

On a positive side the apartment was a good size, had some lovely views over the bay and a good kitchen area. There is also on site multi-storey- parking at the level of your accommodation which makes packing and unpacking much easier

Clearly this is not a place I would stay in again myself but there is room for improvement and I would certainly suggest to

1. Make sure restricted reception hours are clearly marked in your information
2. Try to contact customers that haven’t arrived by the time reception closes and make sure they can check in somehow
3. Don’t claim to offer 5 star facilities when they are nowhere close to that level
4. Don’t call something a penthouse that clearly isn’t one
5. Unblock your smoke alarms so they can actually do their job.
6. Back up your facilities with at least some customer service.

  • Stayed: October 2011, travelled with family
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6  Thank t_kus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2011

Carpets had not been vacuumed. Microwave was dirty. Shower was mouldy.

  • Stayed: August 2011, travelled as a couple
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2  Thank Jacqui B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2011

This is a cheap, well located and not too cramped apartment with space for 4 people. We flew in to spend Christmas with family in the area, however, it was not quite the 'luxurious' apartment advertised on the company's website. We had several problems during our stay:

- We stayed there during Christmas week. The reception was closed every single day and there was no one in the building to help us.

- Can't make external calls with the phone in the apartment, so make sure you have a mobile with you.

- The key reader on front door was not working properly. Had to keep putting the card in and out for 5 minutes each time we wanted to get back into the building.

- Bathtub not clean and mould growing in various places. Pieces of broken glass in bathroom. Didn't seem safe. Toilet seat absolutely filthy.

- At least 6 different lights/bulbs not working, including hallway lights, table lamps, kitchen lights, etc. The overhead light in the main bedroom was broken with a piece of glass missing and you could barely see in the kitchen area.

- The interior of the fridge was full of mould.

- The curtains, blinds and nets were stained and literally black with filth.

- Beds and pillows very cheap and uncomfortable - woke up with sore ribs from the springs in the mattress!

- The apartment sits above a very busy road with constant traffic. While the windows keep most of the traffic noise out, they are not very effective against the deep bass and screaming people outside the two nightclubs across the road.

- You can only watch one channel on the TV (RTE 2), as the rest don't work.

- While not a 'problem', you have to pay for the WIFI and it is actually quite expensive at 10p per minute. We opted for the 2,000 minutes for 30 pounds.

  • Stayed: December 2010, travelled with family
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4  Thank mikeinbxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2016
Google Translation

  • Stayed: August 2016, travelled with family
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Thank Virgilia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BT48 Apartotel

Address: Atlantic Quay 112 Strand Road, Derry BT48 7NR, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant
Hotel Style:
Ranked #12 of 23 Speciality Lodging in Derry
Price Range: £178 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — BT48 Apartotel 5*
Number of rooms: 33
Reservation Options:
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Also Known As:
BT48 Apartotel Derry, Northern Ireland

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