This evening, I made the unfortunate decision to try our local restaurant 'Chilli's'.
As with every restaurant I frequent, I checked the website - where I downloaded the only available 'Take away Menu'. I calculated the cost, and I then rang to order. I placed my order and asked for the total cost, which was, to my surprise, 20 percent higher than the total I had accumulated.
I questioned this and was told- I was 'looking at the old menu' - I refuted that this was the only available menu, at which time I was rudely told that the prices had changed ( a 20% hike), and they had not updated there website. I asked to speak to the manager, and I was informed it was with him I was already speaking. I was asked 'did I want to order or what?' at which point the so called manager of this establishment hung up the phone.
As the other local take-away's were closed at this point, my partner rang and placed our order. We paid the inflated price and collected our food. My partner and I are both lover's of Indian Cuisine, and it was with sincere dismay that we attempted to eat our meal. Despite the hefty cost, the Tikka Masala and the Korma we ordered were tasteless and water-based. The nan bread was dough, severely undercook and stone cold. The rice was also completely water-logged.
Without doubt I can attest this was my worst food experience to date, notwithstanding the false advertisement on prices and the unceremoniously rude reception the 'Manager' provides for paying customers. I should imagine that in these difficult economic times, where restaurants are struggling to survive, one which treats its customers with such contempt should not wish to remain in trading much longer.
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