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“2nd visit much improved” 4 of 5 bubbles
Review of City Hotel

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City Hotel
Ranked #7 of 11 Hotels in Derry
Certificate of Excellence
GreenLeadersPlatinum level
Meath
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“2nd visit much improved”
4 of 5 bubbles Reviewed 7 April 2013

Delighted that on my second visit to the City Hotel it was a huge improvement, staff as usual were great, the shower perfect. Maybe my last visit was a once off as I feel I can now fully recommend this hotel.

  • Stayed December 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 24 April 2013
Dear Paul B,
Thank you for your review and for choosing to return we hope every future stay won’t disappoint.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,933 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (523)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 April 2013

This is a beautifully run hotel situated right by the banks of the River Foyle, meaning some of the rooms have spectacular views. The location is perfect for sightseeing. The hotel is extremely well run, clean, tidy and the staff are friendly - and for a nice change, mostly Irish rather then East European. We had an excellent meal deal in the restaurant and the food was good. There was a negative and that is the swimming pool but we're assesssing this separately as we are not clear whether this is run by the hotel or is a concession. The facilities here are basic. Not enough showers. Curtains instead of shower doors. Frosted glass partitions between the individual showers so little privacy. A warning notice missing a letter. The difference between the standard of care in the pool area and in the rest of the hotel is very marked. Having said that, there is a pool, a jacuzzi and a steam room and the whole area just needs a little TLC. We thoroughly enjoyed our stay and intend to return. The owners have done a good job and you will enjoy your stay.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JohnNotsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 24 April 2013
Dear JohnNotsmith,
Thank you for your review, we are pleased to hear you enjoyed the hotel and its staff, we appreciate all your comments and have passed concerns on to leisure centre for remedial action, we thank you again.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 April 2013

Wow,we had a terrific experience in the City Hotel. From the minute we arrived at reception we were made to feel most welcome. The receptionists, bar and restaurant staff and cleaners were all exceptionally friendly. My wife and I had a lovely 3 course meal on Easter Saturday night and we then were entertained by a highly entertaining and talented 2 piece group who were great singers. The breakfast next morning was everything you could ask for and we both definitely intend to return and we would thoroughly recommend this gem of a hotel.

Room Tip: We stayed in a lovely room on the sixth floor with a terrific view across the Peace bridge.
See more room tips
  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joedesignsIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 24 April 2013
Dear joedesignsIreland,
Thank you for your review, and for choosing to spend Easter with us, we are pleased to hear you had a lovely time and the staff you encountered all impressed.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 April 2013

the staff in the thompson restaurant were very attentive especially carla & eveleyn. the reception staff are very friendly especially ciara. all the cleaning staff are very polite what ever time of the day. would recommend this hotel 100%.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brookiesimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 24 April 2013
Dear brookiesimo,
Thank you for your review, we are delighted that it seems to be the staff that made your visit, they are definitely our best asset.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scunthorpe, United Kingdom
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 4 April 2013

We stayed for five days......29th March....until 3rd April.
We have stayed before and once again we really enjoyed our stay...Ciara booked us in at reception, she was very welcoming and friendly.
Had the two course and bottle of wine on the first night( £35) we added desert for another £9...the meal was really good, would recommend this to anyone.
Carla in the restaurant was very helpful and friendly. at breakfast Evelyn was also very nice and friendly......good choice for breakfast ulster fry or cereals, toast....fruit.....fruit juice etc.
All the staff I came across were very nice, the room was very comfortable as was the bed, one of the best I have slept in...and I have stopped in some hotels in my time.
Next time i'm in Derry I will book the city hotel, hope to be back soon.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 24 April 2013
Dear Paul S,
Thank you for your review, we are pleased you had such a nice stay and thank you for your comments, I’ve passed these on to the staff, we hope to see you once again.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 4 April 2013

Stayed at City Hotel last June as part of a conference and had fantastic time.Perfect location for walking round the city,walls and shopping.Staff very attentive.Used the pool but the jacuzzi was out of action at that time.I would like to revisit esp in 2013 with the City of Culture.

  • Stayed June 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gordon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 24 April 2013
Dear Gordon B,
Thank you for your review, we are pleased you had enjoyed the location and do hope you choose to stay with us for some “city of culture 2013” events

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mn
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 4 April 2013

Stayed here for business. Hotel has perfect location overlooking the Peace Bridge.
Bed was very uncomfortable, pillows hard otherwise the room was adequate. We had breakfast daily which was included in our room rate. Would have been nice to have a variety during the week, every day was the same.

For dinner if you have the opportunity to request Carla as your server she will take excellent care of you. The Brie as an appetizer is outstanding!

Room Tip: Request room facing the Peace Bridge. We did not and our room overlooked the roof of another level...
See more room tips
  • Stayed February 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dancetripmsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 24 April 2013
Dear dancetripmsp,
Thank you for your review, we are glad the location and staff impressed, it may interest you to know we have a selection of pillows and an a la carte breakfast menu also for some variety for your next visit.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about City Hotel

Property: City Hotel
Address: Queens Quay, Derry BT48 7AS, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Derry
#6 Luxury Hotel in Derry
#6 Romantic Hotel in Derry
#6 Business Hotel in Derry
#7 Family Hotel in Derry
Price Range (Based on Average Rates): £
Hotel Class:4 star — City Hotel 4*
Number of rooms: 158
Official Description (provided by the hotel):
Contemporary hotel located on the bend of River Foyle, 200 yards from Guildhall - Many rooms overlook these points of interest. ... more   less 
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Also Known As:
City Hotel Derry, Northern Ireland

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