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“Fantastic Location”
Review of City Hotel

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City Hotel
Ranked #7 of 13 Hotels in Derry
Certificate of Excellence
GreenLeadersPlatinum level
Armagh, United Kingdom
Level 6 Contributor
136 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Fantastic Location”
Reviewed 6 May 2013

Derry is a very walkable city anyway but this hotel is smack bang in the middle of virtually everything, so couldn't ask for a better location.

Seriously busy as it was Jazz Festival weekend so great buzz everywhere especially in the hotel lobby which had a number of free gigs.

Spacious comfortable rooms, helpful friendly staff, can't comment on the food as we were on a "room only" basis but has the added bonus of a well equipped gym, small pool, jacuzzi & steam room.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank sjt63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 14 May 2013
Dear sjt63,
Thank you for your review, we are delighted you found the hotel location fantastic for exploring the city during the Jazz festival and the staff also impressed, we thank you for the kind words.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (541)
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English first
El Gastor, Spain
Level 5 Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 22 April 2013

We recently stayed at the City Hotel and we had a wonderful time. The receptionist who helped us was by far the friendliest and most accommodating of anyone who has helped us during our 8 1/2 month trip through Europe. The breakfast was delicious, the room was large and well put together, and the pool / steam room were a nice addition as well.

We highly recommend the City Hotel and will definitely be back to stay again.

Room Tip: We stayed in room #510 and it was spacious, clean and had a great view of the river.
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  • Stayed April 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank aejae212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 26 April 2013
Dear aejae212,
Thank you for your review, we are pleased to hear your vacation is going well, I believe it was Laura our receptionist that dealt with your check – in, I’ve passed your kind words on to her and we hope to see you again.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 4 Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 April 2013

I left a good review for this hotel after my last stay in Halloween 2012. despite it being a very busy time of year for the city, and the hotel. Last autumn, I was staying as a couple, and the experience was good. However, having just returned from another 2 night stay there (April 2013) as a solo traveller, I have to say, it was not the same experience at all. Standards have definitely dropped.

I had booked myself a single occupancy, standard room, and at time of booking made a special request for a double bed as I'd difficulty sleeping in a single. On arrival, I was given a twin room, and promptly rang reception, and was told that there were double bedded rooms available and that someone would be sent up shortly to help me move. The phone then rang ten minutes later and a different voice from reception told me that couples took presidence for rooms with double beds and that they had none on offer me, as some coach parties were due to arrive. Have to say, had I known beforehand that as a single traveller I was not to be afforded the same choice as travelling couples, I'd have chosen a different hotel.

In the room, the pillows were flat and very poor quality, and in the en suite the toilet paper was the cheapest of the cheap, the sort that feels like greaseproof paper. My tip? Very unpleasant - always bring your own loo roll :-) The room was badly lit, with no decent ligting anywhere. This proved most annoying in the bathroom where the spotlights were all pointing in odd directions....a brightly lit toilet bowl, and yet no spotlights aimed anywhere you may need them, like towards the sink/mirror, or in the direction of the bath, were it felt like you were sitting in the dark. Also the shower itself was poor. Instant hot water, but no pressure, and as such the water just trickled out from above. Very lame for such a good hotel. I even notice in one of the two lifts that take you from the lobby to the upper floors, that part of the roof of the compartment was coming apart....this place definitely needs some inspectors to call, with a critical eye for detail.

The hotel blurb quotes free high speed interenet access in both rooms and in the lobby....I would query the artistic license of the term 'high speed'. I could hardly get it to work at all.

Finally, some advice on the 'free parking' quote. The hotel's car park is open to residents only, and you cannot book a space with your reservation. It operates on a first come first served basis and has limited very tight spaces. Last time when I stayed there were no available spaces and I was told to park next door in the Quayside Multistorey because the hotel had an arrangement with the owners, and that my ticket would be validated on checkout. After my stay, on checkout my ticket was validated and there was no charge. Yesterday however, having had to use this facility again, I was stung for £21 for car parking....so always query their parking charges.

Obviously the building is still well placed in its commanding position on the banks of the Foyle, near the GuildHall. The food in the hotel is good quality but restaurant menu is a bit dated, and booking required in advance if you want to eat there over the weekends. Breakfast was good with an excellent choice.

I'd say if you just need someplace central to lay your head whilst in Derry then this hotel is just about adequate...but do not be expecting greatness.

Oh and if you are a solo traveller, with a desire for comfort, check if they have coach parties due during your stay because if they have, your needs will be sidelined - solo travellers should probably look elsewhere.

Room Tip: Noisy hotel at weekends, so higher floors going be quieter.
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  • Stayed April 2013, travelled solo
    • Value
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Helpful?
1 Thank BRETT M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 26 April 2013
Dear BRETT M,
Thank you for your review, and for your previous review commenting on our “service with a smile”,
We do appreciate all your comments and these have been passed to our senior management team for discussion. We do endeavour to fulfil all room requests whenever possible and would like to convey our apologies if this was not possible this time, we do hope you choose to stay with us again so we can reaffirm our “service with a smile” reputation.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Letterkenny, Ireland
Level 4 Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 April 2013

Stayed in this hotel for a night in October with my girlfriend. We were given a room for a disabled person as it was apparently the only room left despite booking well in advance. I understand hotels have to provide for everyone but these rooms are nothing like the rooms that are advertised and guests should be told before booking that they are getting one of these. After been out for dinner, we returned to the hotel and went to the bar hoping to get a few drinks, we had just ordered our first drink when the bar was closed. Couldn't believe how early it closed as most hotel bars would continue to serve guests well into the night. Wouldn't stay here again

  • Stayed October 2012, travelled as a couple
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Helpful?
Thank Traveljunkieforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 24 April 2013
Dear Traveljunkieforlife,
Thank you for your review, we do have rooms with extra accessibility features to cater for disabled guests which have the full service and functionality of our other rooms which we use during periods of high occupancy, or upon request. We operate our bar service times in accordance with licensing laws in Northern Ireland. The bar does indeed close to non residents at the prescribed time but this should not affect any guest that makes it clear they are a resident, apologies if this was the case during your last visit.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lurgan, United Kingdom
Level 6 Contributor
130 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 19 April 2013

Rooms were roomy and bright. Has pool and gym and has a central location. Definitely a great place to stay. Breakfast is tasty and we had dinner in the hotel which was also nice, although a limited menu. We were on a super valu package and the meal came with the package so that explained the limited menu.

Bar is in foyer but is a nice place to have a few drinks. The restaurant The Exchange is just across the way which is very tasty and I would definitely recommend trying out though book in advance as gets very busy at the weekends.

We have now stayed here on numerous occasions and would go back again if I was to stay in Derry. Location is brilliant, also has secure car parking under the hotel though very tight spaces if you have a large car- be warned!!

  • Stayed May 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Unar123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 20 April 2013
Dear Unar123,
Thank you for your review, we are pleased you had a lovely time once again; it may interest you to know that we have added several new suites on our top floor if you are returning for a special occasion I’m sure you won’t be disappointed if you choose to upgrade.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisnaskea, United Kingdom
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 April 2013

We stayed for one night in April. When we arrived the room semlt of smoke, so we were quickly moved to another room. The staff were apologetic and friendly throughout. It is convenient to the City centre, an easy walk to most things. We had breakfast, whcih was very good and included with the room.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlanWArmstrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 20 April 2013
Dear AlanWArmstrong ,
Thank you for your review, we are pleased to hear the staff were able to help so quickly and this didn’t disrupt your stay, we are a non-smoking hotel and we do apologise if a previous guest had not adhered to our regulations.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cookstown, United Kingdom
1 review
Reviewed 18 April 2013

My wife and I have stayed in the city hotel on at least seven occasions and Stayed here on Saturday 13th April in a superior room on the fifth floor on a one night b&b and evening meal deal. From booking the room with Laura I would like to say as usual we found the reception staff were very friendly and helpful. On all our stays we have dined in the hotel restaurant and as on this stay we were not disappointed. Reasonably good choice of meals to suit most tastes and the restaurant staff were very attentive and we didn't have to wait too long on our food.
What we really enjoy about the city hotel is the live music and lively atmosphere on Saturday nights. The only down side is that although the hotel had put in new and additional seating in the main lounge area , due to the popularity of the live music with the locals it can be very difficult to get a seat. It Would also make such a difference if their was a larger area for people who enjoy dancing.
When checking out we asked to have a look at the new executive suites on the seventh floor. The suites all themed and decorated to five star standard. This is reflected in the cost of the rooms and would definitely be for that special occasion.
Will definitely be staying again in the city hotel.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review, 20 April 2013
Dear Martin M,
Thank you for your review, and your continued custom, we are delighted to have advocates of the hotel that we can welcome back regularly.

Yours sincerely
Conor Friel
Guest Relations Manager City Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about City Hotel

Property: City Hotel
Address: Queens Quay, Derry BT48 7AS, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Derry
#6 Luxury Hotel in Derry
#6 Romantic Hotel in Derry
#6 Business Hotel in Derry
#7 Family Hotel in Derry
Price Range (Based on Average Rates): £
Hotel Class:4 star — City Hotel 4*
Number of rooms: 158
Official Description (provided by the hotel):
Contemporary hotel located on the bend of River Foyle, 200 yards from Guildhall - Many rooms overlook these points of interest. ... more   less 
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Also Known As:
City Hotel Derry, Northern Ireland

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