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“THE place to stay in Derry!”
Review of City Hotel

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City Hotel
Ranked #8 of 13 Hotels in Derry
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 11 March 2014

I'm from Derry originally, now living in England, and have family still in Derry. I have stayed at this hotel every year since it opened. It is in a fantastic location. The reception area are very helpful, as are the bar staff at Coppins bar.
Last year we came for the Fleadh, and booked the Coulter Suite on the 7th floor as a treat- WOW!
I love this hotel, it is consistently good, clean, great food and drink. The entertainment is also very good and it is buzzing on a Friday and Saturday night. We are returning for the Derry Jazz Festival in May for 3 nights, it definitely is the best to be! It is a busy hotel, but this adds to the atmosphere.

Room Tip: If you can upgrade to the 7th floor, it really is an amazing experience- a real treat!
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  • Stayed: August 2013, travelled as a couple
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1  Thank minx04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded 13 March 2014

Dear minx04
Thank you for your review, your continued business and for being a champion of the hotel, we look forward to the Jazz festival and your return.

Yours sincerely
Conor Friel
Guest Relations Manager

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1,134 - 1,140 of 2,109 reviews

Reviewed 11 March 2014

spent a overnight celebrating my daughter and my birthday,we were upgraded to a executive suite wow!!, beautiful clean room decor was lovely.. found all the staff to be helpful& polite, nothing was any trouble to them . Good location, easy to get about.. used the facilities before a lovely meal in the hotel.. food was amazing. Even the chef decorated two lovely deserts with happy birthday for us. just can not praise this hotel /staff enough Keep up the good work City Hotel.. we will definately be back..

  • Stayed: March 2014, travelled with family
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Thank 58jake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded 13 March 2014

Dear 58jake
Thank you for your review, we are delighted we were able to help make you and your daughters birthday a little more special, we appreciate the kind words.

Yours sincerely
Conor Friel
Guest Relations Manager

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Reviewed 10 March 2014

Spent two nights here over the weekend. Friendly and helpful staff, on arrival, at reception and in bar and restaurant. We were lucky enough to get upgraded to a penthouse room and it was beautiful. Fabulous view over Guildhall and Peace Bridge.
Well equipped and well maintained room.
We ate in the hotel on both nights and it was good. Breakfast fine too.
Music in the bar on both nights also. Great location for exploring Derry sights and shops.
Well worth a visit.

Room Tip: Go for the penthouse floor if you can
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  • Stayed: March 2014, travelled as a couple
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1  Thank highfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded 13 March 2014

Dear highfly
Thank you for your review, we are delighted you enjoyed your stay, and hope to see you again soon.

Yours sincerely
Conor Friel
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

Very central hotel, great for the Guildhall, City Sights, shops and eating houses. Stayed in a riverside room, bit on the small side with a small, badly lit bathroom, toilet in an awkward position, shower not very good. Staff all very good, friendly and helpful, the Foyer/Lounge became very chilly from early evening. The restaurant whilst quite plain was at least warm with friendly staff, food also quite good. Breakfast also quite good again with helpful staff, self using toaster poor, had to put toast through three times.

Room Tip: Riverside rooms have a nice view of river and peace bridge, while most rooms on the other side seem...
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  • Stayed: March 2014, travelled with friends
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Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded 8 March 2014

Dear Tom M,
Thank you for your review, and for choosing to stay with us, may i suggest next time you can request a larger room and we will endevour to fufil all requests, we appreciate all your comments and will review with the management team.

Yours sincerely
Conor Friel
Guest Relations Manager

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Reviewed 6 March 2014

This is the 2nd time we have stayed. Great hotel. Great location. Great food. Used the leisure facilities which were good. Would recommend.for a night or two if you are in Derry. We ended up in the Gweedore Bar again which had great live music.

  • Stayed: February 2014, travelled as a couple
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Thank BarneyGweedore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded 8 March 2014

Dear BarneyGweedore
Thank you for your review, and for returning to stay with us, we appreciate your loyalty and hope to see you again soon.

Yours sincerely
Conor Friel
Guest Relations Manager

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Reviewed 5 March 2014

Stayed here for a very special occasion recently. Booked a standard room as this was pricey enough in the hope we might get a nice view or even an upgrade. Also, being heavily pregnant, I asked for a quiet room. Reservations were a nightmare to deal with. They informed us that they could not guarantee any of our requests and I almost cancelled as I was so worried about what lay ahead. I usually try to avoid city centre hotels on Saturday nights, having had bad experiences with interrupted sleep before. I contacted the manager who said they 'would do their best!'
Anyway, we did get a room with a nice view but no upgrade unless we paid 100 extra and the guests in room around corner from us made alot of noise in the early hours both in room and out on corridor so it wasn't exactly a quiet room!
The room was very basic for the price and we would have been very disappointed if we had had no view over river. The reception staff left a card to mark the occasion that we were celebrating which was a nice touch!
The hotel bar & foyer are very lively on Saturday night so avoid if you are looking for a quiet drink! We enjoyed this however, as it was part of our plan for celebrating the special occasion.
We went down for an early breakfast and this was good, only 3 tables, however there are notices in the lift about waiting times for breakfast being longer when hotel is busy.
Hotel is in a great location, walking distance to most tourist attractions, shops, bars & restaurants. This is probably the best aspect of the hotel.
Overall, I think the hotel would be better value for money if the rooms and foyer area were given a bit of a face lift with a few more little extras thrown in.

  • Stayed: February 2014, travelled as a couple
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Thank Funmummy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded 13 March 2014

Dear Funmummy2014
Thank you for your review, we do endevour to fulfil all requests and never wish to disappoint. We do hope the complimenary River view, Birthday card, wine and chocolates left in your room did enhance your experience, we apoligise if another guest made noise, we aim to rectify this the moment we are made aware. To clarify,I can confirm the upgrade price to a superior room was only £15. We do appreciate all your comments and hope you will return soon.

Yours sincerely
Conor Friel
Guest Relations Manager

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Reviewed 4 March 2014 via mobile

Took a group to the hotel. Great location. Helpful staff. Rooms clean, bright and modern. My view was the Peace Bridge was just wonderful. I had a group with me they loved the hotel, the staff and the food ! Check the small print if you are booking a group particularly if you are likely to have drop outs. You may end up paying for them luckily I didn't . One of the nicest yet as they say it is location, location, location

  • Stayed: February 2014
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Thank Cliodhna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this reviewResponded 8 March 2014

Dear Cliodhna M,
Thank you for your review, and for visiting us with your group, we are glad to be of service and hope it won't be too long until your next visit.

Yours sincerely
Conor Friel
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about City Hotel

Address: Queens Quay, Derry BT48 7AS, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Derry
#6 Luxury Hotel in Derry
#6 Business Hotel in Derry
#6 Romantic Hotel in Derry
#7 Family Hotel in Derry
Price Range: £52 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City Hotel 4*
Number of rooms: 158
Official Description (provided by the hotel):
Contemporary hotel located on the bend of River Foyle, 200 yards from Guildhall - Many rooms overlook these points of interest. ... more   less 
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Also Known As:
City Hotel Derry, Northern Ireland

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