Stayed here the first week in Jan, had booked it as a present for the better half hoping for a nice relaxing few days away. The rooms were o.k., the leisure centre nice, the staff were very pleasant, dinner was nice but breakfast bland and not a great choice.
What messed up our stay was that the hotel had a big Fawlty Towers moment.
The system for the electronic swipe cards for the room doors wasn't working properly and then not working at all. We had to get the porter to use the master card to get us into our room every time we wished to go into it - on the 6th floor. On one occasion, his card wouldn't work and after sitting in the hallway for 30mins in our gym gear they allowed u into one of the empty rooms. They had to break into the other room (with our permission) as the keys wouldn't work so we then moved our stuff from that room to the newer room which management said was an upgrade. (If you are thinking about upgrading, don't, you get a similar room with 2 bottles of water, 2 mini kit-kats, a weighing scales and more noise).
The trip to Derry was ruined by the messing at the hotel, we had driven a long way to relax but couldn't feel comfortable while staying here. No offer of a stay on some other night, no free dinner which would have gone a long way, instead we get moved rooms because mgt had no choice, our room door was broke and we had already moved into the 'upgrade' room.
The hotel might be an ok 3 star if mgt could guarantee the doors would work but in the 2 days we were there the staff apologised a lot but didn't know how or when it would be fixed. I assume it is fixed but what are the chances that it will happen again...
- Official Description (provided by the hotel):
- Contemporary hotel located on the bend of River Foyle, 200 yards from Guildhall - Many rooms overlook these points of interest. ... more less
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- Also Known As:
- City Hotel Derry, Northern Ireland