I was very frustrated staying at this hotel. Before booking a room I asked if there was wireless internet access at the hotel as both my husband and I had a bunch of stuff we needed to get done. I was told there was free wireless in the lobby and I could pay for access in my room. This was good enough for me so I booked a room.
When I set myself up in the lobby to do my work there was no wireless internet. When I spoke to the guy at the desk he told me that the city provides the free internet and if I can't get it that is not his fault. I pressed the issue stating that he had told me that there was free access in the lobby and that is why I booked the hotel. He reluctantly gave me a complimentary internet code but refused to give one to my husband so we were only able to use internet on one device.
This was very frustrating...it costs them nothing extra to give us internet....something that they told me we would have but they wanted to make an extra buck by making me pay for the second code.
I found this all very dishonest and it left a very bad taste in my mouth.
I would not stay here again even if I did not require internet simply because I don't think they are very honest.
Also, the parking situation is very difficult - they don't have enough spots for all the guests. I also noticed that many guests were getting very confused by the elevator which requires you to swipe your room key...many people ended up going to multiple floors before they made it to their desired destination.
- Official Description (provided by the hotel):
- Modern building and interior, The only hotel within Derry's historic walls - City centre, ideally located and the closest Hotel to both of the Citys Shopping Centres. Has on-site Restaurant, Function room, meeting spaces and Music Themed Bar ... more less
- Reservation Options:
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- Also Known As:
- Hotel Derry
- Maldron Hotel Derry Northern Ireland