We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Managment need to wake up!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Maldron Hotel Derry
Ranked #6 of 12 Hotels in Derry
Naas, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Managment need to wake up!!”
Reviewed 11 March 2014

Stayed in this hotel for 2 nights as part of a large group booking - we have been speaking to the reservation staff for several months to ensure that we have all the correct rooms etc. and the reservation staff were great. We all arrived around 2:00 am on the Friday night and the two night porters JJ and I cannot remember the other chaps name were really wonderful and accommodating, opened the car park, got all the cars in etc. They then commenced the check in process- my husband, our two children and myself were the 1st to check in and there appeared to be some initial confusion as to payment - as they had no room rate on the envelopes with the card keys. We offered there and then to pay for our room - but as there was no rate available we agreed to do it in the morning. No problem. So we went to bed. Fully intending to settle our bill in the morning - the day before we were due to check-out! We all went to sleep and about 40 minutes later I received a call from another group member saying that we needed to come down and pay our bill that the duty manger Sean [--]was demanding that we pay the total bill which was close to £3000 immediately on 1 card or no one else was going to get a bed. THIS WAS NEVER AGREED AS PART OF THE BOOKING PROCESS. My husband got dressed and met a farcical sight in reception where Sean [--]was refusing to allow people to check in until the full bill was paid!! People in their PJ's standing in reception at 3:00 in the morning paying their bill. We liaised with this hotel for months, we were staying for two nights!!! Its not like we were going to run away!!
Sean [--]actually suggested that the lady that managed our booking apologise to everyone as it was her fault...
I will NEVER stay in this hotel again. We go to Derry every year as part of a theatre group that perform in the local theatre festival there is approx. 30 people in our group and I am the director of the play. NEVER AGAIN. Sean [--] is to be avoided - to be clear the only reason this hotel is getting two stars is because of JJ, the other night porter, and the pancake machine for breakfast, if they weren't there it would get no stars!! and finally our beds were never made and our towels never replace for the 2 days....EXCEPTIONALLY AWFUL HOSPITALITY

Room Tip: Avoid rooms at the front of the hotel - very noisy and hot and windows don't open very much
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lurdug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, 18 March 2014
Dear Lurdug

We have investigated each of the issues that were raised by you and your group following you stay with us last weekend. I have discussed each of them with Siobhan who made the booking with us and we believe the appropriate action has been taken to ensure that these issues do not arise again. It appears that miscommunication on a number of levels was the main cause which unfortunately impacted negatively on your experience at our hotel. We always welcome constructive criticism and feedback as it continuously helps us improve our service.

We understand that you have received a personal apology from Sean and we hope that you can accept this.

We very much enjoyed having your group stay with us and would hope that you would consider the Tower Hotel if visiting Derry in the future. We would like to wish you well on the drama festival circuit and hope that those of your group that came back to stay with us at the weeknd had a great time.

Kindest Regards

Angela Fitzpatrick
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,094 reviews from our community

Traveller rating
    593
    323
    130
    36
    12
See reviews for
187
453
35
93
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ballymena
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 March 2014 via mobile

Stayed here on their shoppers special weekend which was very reasonable.
The hotel was right in the centre of the city by the walls, dinner was delicious, rooms simple but nice and staff very helpful.
Our deal was great value and included shopping voucher, dinner and 2 cheeky cocktails. My only criticism was that breakfast time during peek times was very disorganised with lengthy waits on both mornings. It's no surprise that most guests want to wait till late to breakfast so better planning for this would improve it for guests and the staff who were run off their feet.
Still a nice hotel in a good location and def worth a visit.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skerdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, 20 March 2014
Dear Skerdan

Thank you for choosing to stay with us at the Tower Hotel, it is great you found our shopping break offer to be great value. We apologise for the long wait at breakfast as sometimes with high occupancy all guests decide to come at one time but thank you for your feedback and I will discuss this with our Operations Manager on ways this can be improved. We hope that you will come back and stay with us in the future

Kindest Regards

Angela Fitzpatrick
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 3 March 2014

Second time staying in Tower hotel, great trip we had.
Location is perfect, bang in the middle beside all bars and restaurants.
Manager Mike is a very pleasant guy, reception staff are lovely too.
Room was cracking and nice comfy bed.
Breakfast was plentiful and lovely.
Would definitely go back

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, 20 March 2014
Dear Barry C

Thank you for choosing to stay with us at the Tower Hotel, we are so happy you had a lovely stay with us and thank you for taking the time to review your stay. I will pass your lovely comments to Mike and I am sure he will be really happy that you had a great say with us. We look forward to welcoming you back to the Tower Hotel in the future

Kindest Regards

Angela Fitzpatrick
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 March 2014

The location of the hotel is very central and easy to find. The staff were extremely helpful and friendly. The atmosphere in the hotel is very inviting. I would have no hesitation but to recommend the hotel. We will be back later in the year as there is more we want to do in the city

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roberta l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, 20 March 2014
Dear Roberta l

Thank you so much for such a lovely review and we are delighted you had such a lovely time with us and look forward to welcoming you back in the near future.

Kindest Regards

Angela Fitzpatrick
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 3 March 2014 via mobile

Stayed here on the weekend of 28th of feb until the 2nd of march , thought the hotel was great location center to everything n the staff where more than helpful from the minute we got there to the minute we left , will certainly be staying here again on my next trip to derry

Stayed March 2014, travelled as a couple
Helpful?
Thank Stevie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotelDerry, Guest Relations Manager at Maldron Hotel Derry, responded to this review, 26 April 2015
Dear Stevie M,
Thank you for taking the time to write this review. I am happy to read that you had an enjoyable stay with us and I look forward to welcoming you to the renamed Maldron Hotel on your next visit to the city.
Kindest Regards,
Rachael Burns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newry, United Kingdom
1 review
Reviewed 2 March 2014

We stayed from friday to Sunday for a 40th birthday. Right from the booking I knew we had made the right choice the staff are amazing, they couldn't do enough for us and r so friendly and welcoming. The hotel was perfect, right in the heart of the city centre. The rooms were spacious and spotless, and the food met all are expectations. I would highly recommend any visitors to this beautiful city to stay at the tower you wont be disappointed.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulamo16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rathfriland, Northern Ireland
2 reviews
Reviewed 2 March 2014 via mobile

Stayed here as part of the winter warmers deal for a 40th birthday party. The hotel was clean, rooms massive, amazing experience from start to finish. Staff where a 10/10 efficient, friendly couldnt have been any nicer. Breakfast was lovely good selection. The hotel is very central and 5min walk to most tourist areas and right beside the famous walls. I would definitely stay here again and recommend it to all my friends and family.

Stayed March 2014, travelled with friends
Helpful?
Thank lfraser15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Derry hotels
0.2 mi away
City Hotel
City Hotel
#7 of 12 in Derry
1,992 reviews
0.1 mi away
Bishop's Gate Hotel
Bishop's Gate Hotel
#1 of 12 in Derry
537 reviews
1.1 mi away
Everglades Hotel
Everglades Hotel
#3 of 12 in Derry
1,231 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Da Vinci's Hotel Derry
4.8 mi away
Best Western Plus White Horse Hotel
3.8 mi away
The Belfray Country Inn
Show Prices
Show Prices
Show Prices

Been to Maldron Hotel Derry? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Maldron Hotel Derry

Property: Maldron Hotel Derry
Address: Butcher Street | The Diamond, Derry BT48 6HL, Northern Ireland (Formerly Tower Hotel Derry)
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Derry
#5 Luxury Hotel in Derry
#5 Family Hotel in Derry
#5 Romantic Hotel in Derry
Price Range (Based on Average Rates): £
Hotel Class:4 star — Maldron Hotel Derry 4*
Number of rooms: 93
Official Description (provided by the hotel):
Modern building and interior, The only hotel within Derry's historic walls - City centre, ideally located and the closest Hotel to both of the Citys Shopping Centres. Has on-site Restaurant, Function room, meeting spaces and Music Themed Bar ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, Odigeo, Priceline, TripOnline SA, Hotel.de, Traveltool, S.L.U., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Maldron Hotel Derry reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Derry
Maldron Hotel Derry Northern Ireland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing