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“Rude staff and filthy”
Review of The Ice Wharf

The Ice Wharf
Ranked #97 of 188 Restaurants in Derry
Price range: US$5 - US$14
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Groups, Child-friendly, Bar Scene
Dining options: Brunch, Breakfast, Lunch, Drinks, Dinner, After-hours, Full Bar, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Belfast, United Kingdom
Level Contributor
29 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Rude staff and filthy”
Reviewed 15 July 2014 via mobile

Unlike the diamond where we ate the previous day, this place was filthy. Had to return glasses a few times as they where so bad. The attitude of the blonde girl behind the bar was shocking, such a rude girl. The tables where all dirty even though it wasn't busy. Food was great but overall experience wasn't the best because of the staff. Don't get me wrong there was a guy and a dark haired girl who couldn't have been more helpful but the blonde girl behind the bar was plain rude and ignorant.

Helpful?
2 Thank Oisín M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheIceWharf, Manager at The Ice Wharf, responded to this review, 8 August 2014
Hi,
We would like to take this opportunity to apologise that you found our premises less than satisfactory on your visit. We try very hard to ensure consistency in our customer service standards and front of house standards throughout the pub to remain at their highest levels at all times. Please be assured that we will take your feedback on board and work towards improving things in the future. We hope you try us again in the future.
Kind Regards
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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146 reviews from our community

Visitor rating
    28
    51
    38
    10
    19
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Enniskillen, United Kingdom
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“great value bar”
Reviewed 7 July 2014

great lively bar . we visited on Friday 4th July afternoon, very good crowed , world cup match was on plenty of screens . staff chatty and very attentive great atmosphere pint carlsberg £2,69 a pint and Heineken £2.05 a pint . called again for breakfast sat morning full Irish breakfast for £4.25 could not finish it. too big.

Visited July 2014
Helpful?
Thank mickeygee2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
216 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 141 helpful votes
“A bit rough, but cheap drinks”
Reviewed 23 June 2014

This place seems rougher than it actually is, but it is a Wetherspoons so what do you expect?

They have some premium drinks at very good prices. A few decent gins if you enjoy it. I think they only have one vodka available here though.

Good for a few weekend daytime drinks.

Visited June 2014
Helpful?
Thank thejournalist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
1 review
“excellent staff”
Reviewed 21 June 2014

Great place to eat and enjoy a great meal staff excellent in a busy atmosphere on the first day of the clipper really busy but staff still really polite I had the cod and chips cooked to perfection worth a visit if in lovely derry city

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank emms196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
100 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
“OK”
Reviewed 18 June 2014

The ice wharf is your typical Witherspoons, it is cheap and the food is standard. The atmosphere is good though, the derry people make it. The staff is friendly and the door men are sound. It isnt a place though that I would rush back to.

Visited June 2014
Helpful?
Thank angela m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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