This review is based on three visits to this restaurant and so I feel I can speak from knowledge- we happened across Danano`s one night just after they had opened. They were very quiet and so hardly surprisingly they seemed to welcome our custom. The food was very nice and the manager (who told us he was on loan from Nottingham for their opening period) looked after us very well. We decided to return on another occasion but ran into problems. As with many restaurants in Derry they refused to take a booking when i telephoned. The member of staff who took the call insisted they only dealt with "walk ins". I explained I was not eager to book taxis etc and arrive at the restaurant only to be turned away - I was told "No you`ll be fine". On arrival at 8.30pm the same chap told me "sorry we have no free tables." I reminded him of his words when we`d spoken and pointed out there were three free tables at the front of the restaurant. "No sorry those are reserved!" When I pointed out that several hours earlier he personally had told me they didn`t take bookings he simply repeated his assertion the tables had been booked. He invited us to wait because "the people who booked those tables might not turn up"! He seemed confused as to why we got annoyed at this suggestion. We left and returned last night. They were quite busy but seated us. While there were several staff on the floor (including a manager) only two young waitresses seemed to be actually doing any work. Unsurprisingly they were quite distracted when we spoke to them and actually quite blunt when we asked about the advertised specials - "No they aren`t on" - but the offer was displayed on a billboard at the front of the house. We let this pass and ordered what was a very nice meal. Having finished we waited and waited to order coffee and another glass of wine...and we waited and waited. We repeatedly gestured to waitresses and the manager - to no avail. Then the manager (and i have never seen anything like this in any other restaurant) went to the percolator, poured himself a coffee and stood slouched against the door drinking it! Enough was enough and we left having had it made obvious our presence wasn`t wanted. A shame as the food was nice, but service was deplorable.
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