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“Could you manage (r) a cup of coffee? Ever feel you weren`t wanted?”
Review of Danano Ristorante

Danano Ristorante
Ranked #47 of 191 Restaurants in Derry
Certificate of Excellence
Price range: US$9 - US$24
Cuisines: Italian
Dining options: After-hours, Delivery, Reservations
Restaurant details
Dining options: After-hours, Delivery, Reservations
Reviewed 3 January 2014

This review is based on three visits to this restaurant and so I feel I can speak from knowledge- we happened across Danano`s one night just after they had opened. They were very quiet and so hardly surprisingly they seemed to welcome our custom. The food was very nice and the manager (who told us he was on loan from Nottingham for their opening period) looked after us very well. We decided to return on another occasion but ran into problems. As with many restaurants in Derry they refused to take a booking when i telephoned. The member of staff who took the call insisted they only dealt with "walk ins". I explained I was not eager to book taxis etc and arrive at the restaurant only to be turned away - I was told "No you`ll be fine". On arrival at 8.30pm the same chap told me "sorry we have no free tables." I reminded him of his words when we`d spoken and pointed out there were three free tables at the front of the restaurant. "No sorry those are reserved!" When I pointed out that several hours earlier he personally had told me they didn`t take bookings he simply repeated his assertion the tables had been booked. He invited us to wait because "the people who booked those tables might not turn up"! He seemed confused as to why we got annoyed at this suggestion. We left and returned last night. They were quite busy but seated us. While there were several staff on the floor (including a manager) only two young waitresses seemed to be actually doing any work. Unsurprisingly they were quite distracted when we spoke to them and actually quite blunt when we asked about the advertised specials - "No they aren`t on" - but the offer was displayed on a billboard at the front of the house. We let this pass and ordered what was a very nice meal. Having finished we waited and waited to order coffee and another glass of wine...and we waited and waited. We repeatedly gestured to waitresses and the manager - to no avail. Then the manager (and i have never seen anything like this in any other restaurant) went to the percolator, poured himself a coffee and stood slouched against the door drinking it! Enough was enough and we left having had it made obvious our presence wasn`t wanted. A shame as the food was nice, but service was deplorable.

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1  Thank gbeattie758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pizzeria2014, Manager at Danano Ristorante, responded to this reviewResponded 4 January 2014

hi dear customer
the reason you haven`t been looked after by that member of staff its because of your abusive language you used last time you were here
last time you came here with your wife you started pointing your finger at the member of staff cos you didn't get table!!! very angry and yelling at staff member you are gone go online and write bad reviews!! which your wife did by screen name of Anne B
than here we are!
1st time you rang to book a table as you mentioned in your comment! you rang on Saturday late afternoon on a busy weekend and we already reached our booking limit than we stop taking booking we leave some table for walk in customers! when you called in i did offer you a table in 10 minute but you kept pointing at the empty table to staff and yelling at them how could they book! how could they booked!!! and you didn`t let them explain to you the different from that booking with yours! as they book days in advance not on the same day on a busy weekend but you try to book on Saturday which we already reached our booking limit!! you were loud and agitated and didn't let staff to explain how the bookings works here!!
at danano our gold is to take a good care of customers and we do appreciate constructive criticism however your unjustified point of view is respected

Report response as inappropriate
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Reviews (124)
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92 - 96 of 124 reviews

Reviewed 2 January 2014 via mobile

The food is quite fantastic the restaurant is beautifully decorated and it's romantic and the price quite reasonable

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Thank Derryma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

I can highly recommend this family friendly restaurant. We gave them little notice yet they prepared an area for my daughters birthday and made her feel so special. Food was first class and service was friendly and prompt. Will definitely eat here again!

Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

Dirty menu, dirty cutlery and dirty hand rail on stairs. Service poor, there was an order mixup and food was less than average! The pasta sauce seemed as if it had been watered down and it was completely bland. We didn't stick around for dessert!

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Thank liosamaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

Went last night for a family meal, arrived an hour before our booking as the city was so busy. We were accomodated straight away. The food was great, everything very fresh. The attentive service we had before and during our meal did start to diminish as it took a while to get our dessert ordered.

Overall a pleasant experience on a very busy night, we will come again!

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Thank dontwantrushed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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