I booked this online, then had to cancel as my business took me to Belfast instead. I called the hotel as soon as I knew and thought no more about it.
Then I get a call saying I had not been, and would be charged. I explained what had happened and was asked for the cancellation number. I had no recall of a cancellation number ever being mentioned, but was told this was essential. Not being happy with this, the girl on the line assured me they would call me back, but never did.
I called, and was told they would check with the staff on duty, and.....they would call me back. They didnt.
I was promised another call back on the Monday, from the Reservations manager......no call.
Now I am told that they have asked the staff who were on duty, all deny having made this mistake, and essentially it means I am lying! I am disgusted by the level of run around this hotel have given me. I travel all the time, have great respect for the hotel trade and staff and am generous in my positive feedback wherever I see good service. Avoid this hotel like the plague!
I will be taking this to Ramada head quarters, as I have been promised, yet again a call back from the General Manager this time.......not holding my breath.
- Official Description (provided by the hotel):
- Da Vinci’s Hotel Derry is the ideal base for sightseeing breaks in the North West of Ireland. Da Vinci’s is located just one mile from Derry City Centre and just a 15 minute walk to the historic Derry City Walls. Our guests are also conveniently located to visit the Giant’s Causeway, Royal Portrush Golf Course and Donegal’s breath taking scenery. Ramada Da Vinci’s Hotel in Derry can boast of having the largest bedrooms in the city; these 65 bedrooms are contemporary in style and include the fabulous Morrison Suite, Club and Superior bedrooms. In addition to our comfortable hotel accommodation Da Vinci’s Hotel Derry offers all guests complimentary car parking and complimentary unlimited Wi-Fi throughout the building. On site at Da Vinci’s Hotel guests can enjoy an award winning Irish traditional bar which serves the best pint of Guinness in Derry and on Friday and Saturday nights the hotel offers free entertainment in The Spirit Bar nightclub. Da Vinci’s Hotel’s restaurant The Grillroom provides guests with atmospheric surroundings, exceptional service and the highest quality of locally sourced menus at affordable prices. For business meetings and conferences in Derry, Da Vinci’s Hotel Derry provides contemporary facilities that can cater for up to 120 delegates with complimentary unlimited wi-fi and car parking. At Da Vinci’s Hotel Derry a warm and heartfelt welcome awaits you with engaging and anticipatory service. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Derry
- Derry Ramada
- Da Vinci's Hotel Derry Northern Ireland