We were traveling to Aberdeen for my partners birthday night away and were looking forward to getting checked in and to start our relaxing weekend away.
Unfortunately check was a sign of what was to come. The receptionist on duty had no clue of what customer service is, "I've already charged your card so just pay for your extras" and " If you want breakfast you need to pay for it" even though my breakfast was pre paid for. Also when asking if we could book a time for dinner we were told we had to go and do it ourselves.
The room we were given is something you would expect to find in the Hotel Inspector, room 240 avoid at all costs. There was paint flaking off the ceiling, wall paper coming off and the ceiling above the bath was starting to come down. Not to mention we book a large double and got what could only be described as a large single bed certainly not a full double.
We dinned out for lunch but when we returned we decided to have a drink in the bar after waiting for more than 10 minutes with not one member of staff coming near us we had to go to reception to ask if someone could come and serve us, We purchased a bottle of wine yet again poor service as no ice Bucket was offered to which we had to ask for.
Dinner was o.k food was fine however yet again service let the whole experience down i asked for an Bearnaise sauce to go with my steak and to my disbelieve the waiting staff said, " i have never heard of that one write it down for me" as she passed me her check pad. Also when seated at our table there was all of the breakfast settings on it, Jams, sugars side plates which is just not acceptable especially when you have reserved a dinner table.
During our main meal the staff started to bring out toaster, cereal and other breakfast commodities which put us off our meal and made us feel as if we were being rushed.
The worst was yet to come, we went out for a few drinks to return to the hotel to the room above us clearly having a party when we called reception the night porter said he would look into it after 20 min the noise was still there so we called again and he said he would go up again, yet again this time an hour from our original call to reception we called again to which the reply we got was "there is no noise above you are you sure" enough was enough we went down to repetition to speak directly to the staff as this is clearly not acceptable and being called a liar is certainly not on.
The first night porter we spoke to said there was nothing he could do as the hotel was full, so we went outside for a smoke to return inside to see a different porter behind the desk so we asked him if there was any other room to which he replied yes and gave us a different room key, and moved us room.
When these points were brought up to a very unhelpful Head Chef in the morning with all he kept saying there is nothing a can do i do not have the authority is just diabolical after all he was the duty manager and a failed call from their Head Chef which he said he would do on the Monday never happened
After waiting for 2 days we finally received a call from senior management who was apologetic and understood our issue and could not of tried any harder to help resolve this issue but to be honest at this point it was to late and the damage was done no wonder this hotel is 58 out of 61 for Aberdeen in future i will be checking on TripAdvisor before staying away.
Avoid this hotel at all costs
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- Also Known As:
- Station Hotel Aberdeen, Scotland