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“Modern hotel in the heart of the centre” 5 of 5 bubbles
Review of Mercure Aberdeen Caledonian Hotel

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Mercure Aberdeen Caledonian Hotel
Ranked #17 of 63 Hotels in Aberdeen
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
217 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
“Modern hotel in the heart of the centre”
5 of 5 bubbles Reviewed 25 July 2014

From a warm welcome at reception to one of the best breakfasts I have had in a hotel (Good choice and HAGGIS :) ) this hotel is very comfortable, modern and clean. Great bed and stunning view out of the window (i think its a delux room, one up from the standard)

Good wifi and free easy to find parking (round the back) Right at lights and first right again.

Good value good hotel

I hope this helps

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank adam1111_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin G, Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, 16 August 2014
Dear Adam1111_11,

Thank you for reviewing your stay with us and giving us 5 stars!

Its great to read that you enjoyed so many aspects of your stay with it looks like Haggis topping the bill but glad you took advantage of our free fibreoptic wifi and car park too.

We hope to welcome you back again.

Kind Regards

Colin Gunn
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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874 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (189)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Glasgow, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

Thank you to all the lovely staff,who made our stay in Aberdeen so perfect. Food lovely presentation lovely,location ideal,bars restaurants,theatre all within 5 minute walk.
Good size car park(under lock & key). When arrived a smiling member of staff insisted on helping my wife with her luggage,Joanne(head housekeeper),overheard my wife asking for extra pillows,she came to our room with us and carried my wife's luggage,personally inspected our room,asked how firm my wife would like her pillows,she was amazing.
Every member of staff were helpful,would have no hesitation in coming back to this hotel.

Room Tip: Try a Suite King
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank gordon k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin G, Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, 21 July 2014
Dear gordon k,

Thank you for taking the time to rate us 5 out of 5 on your recent visit.

Its fantastic to read that the team went above and beyond to ensure you had a comfortable and enjoyable stay. Joanne was delighted that you mentioned her in your review as she remembers you both well from your visit.

We hope to see you again soon.

Kind Regards

Colin Gunn
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA, USA
Level Contributor
339 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

The hotel is well located in the city center and a short walk from the rail station. The property is a typical business hotel with adequate rooms. The staff was very helpful and professional. If you need a location in the city center, this hotel will work just fine.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jan_from_Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin G, Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, 9 July 2014
Dear Jan_from_Atlanta,

Thank you for reviewing your recent stay.

I am glad you found the hotel to be convenient for your needs, being in the very centre of the city it is one of our main advantages. I was happy to read that our excellent team of staff looked after you too.

Kind Regards

Colin Gunn
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elgin, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

stayed at hotel on Fri 27th June 2014,first class experience staff were excellant most helpful, breakfast very good and room was lovely, very happy and will definately be staying again next time we come through to aberdeen.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank diane m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin G, Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, 8 July 2014
Dear diane m,

Thank you for reviewing your recent stay with us. It is fantastic to see you rated us 5 out of 5 for all aspects of your stay.

I am particlaurly happy you mentioned the staff, they are at the heart of everything we do and are a real asset to us.

We hope to see you again next time you are in Aberdeen.

Kind Regards

Colin Gunn
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shetland Islands, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

Excellent access to union street, near union square, free wifi is always a bonus, i order room service most nights and it was delivered quickly food was very good as was the portions. Room was spotless all the staff were very friendly would definatley stay again :)

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Colin5524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin G, Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, 8 July 2014
Dear Colin5524,

Thank you for your recent 5 star review on your visit.

It was a pleasure to read that everything was to your satisfaction, your room spotless and the food tasty and plentiful. Its great that you took advantage of our free fibreoptic broad band too.

We hope to welcome you back again soon.

Kind Regards

Colin Gunn
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
101 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

Booked a table in the cafe bar for Saturday lunch with friends. Had problems when booking as receptionist said they were very busy. As it turns out there were only 3 tables booked. And, if they know in advance they are busy, they can rota on extra staff. So, I really didn't understand the issue. Was pleasantly surprised to find they have carpeted the cafe bar. Have been an occassional diner/drinker here for several years, and always found the wooden floor caused any noise to echo round, and it had no atmosphere. Just putting down the carpet has made a big difference (although I'm not sure how easy it is to keep clean). On arrival, drinks delivered swiftly, and food order taken. No issues with starters. When the main courses arrived, there was an issue with one of the dishes. We had asked for a classic burger with 'NO' salad and cheese as an 'EXTRA' topping. When it arrived, the burger was on the plate, with NOTHING. It was sent back and promply returned in a bun, but without cheese. When we queried this with the waiter, he said that the chef refused to put cheese on it as there is NO cheese on a classic burger. We pointed out that we had requested it from the list of optional extra toppings listed on the menu. By this time, our food was going cold. One of our party went and found ketchup and mayo as this was not offered. Neither were we offered any more drinks. Once we had finnished the meal, our table was cleared. We were not asked if we wished coffees or deserts, or another round of drinks. After around 10 mins the duty manager appeared. He had obviously been given a brief outline of what had happened. We would have been happy with a genuine apology, and perhaps some coffees. However, the duty mamager waived our entire food bill for ALL the food, and only charged us for the drinks. We had a tastecard, so the foodbill would have been half the normal rate anyway. So this gesture was totally unexpected, and made us feel a little guilty as 3 of the meals had been fine. However, he pointed out that the 3 diners with good food, would have enjoyed it more if the 4th diner had been happy. Occassionaly problems arise, but it is how the venue deal with them that will dictate whether the customer is happy and will come back. We will be back.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin G, Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, 30 June 2014
Dear MrsS304,

Thank you for taking the time to review your recent visit to us.

The Bistro area is certainly a marked impovement on days gone by and I'm glad you too found the changes to be favourable ones.

I am sorry you experienced some issues with your order when dining. I have spoken with the team and this was a genuine misunderstanding.

I was very pleased to read that you accept that mistakes happen and it is how a team resolves the situation that is of highest importance. I am glad that because of the manager on duties actions that you will be back to dine once more.

Kind Regards

Colin Gunn
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds UK
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

We booked this as somewhere reasonably priced and central to stay over when visiting relatives.
We were pleasantly surprised on arrival, the accommodation was better than expected and the customer service was excellent. The rooms were a good size and very comfortable. We didn't eat there as we already had plans so cannot comment on the food. We will be travelling to Aberdeen in the future and will likely stay here again.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank gaylie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin G, Manager at Mercure Aberdeen Caledonian Hotel, responded to this review, 26 June 2014
Dear gaylie,

Thank you so much for your 5 star review.

Its great to hear that the hotel exceeded your expectations and you gave us 5 out of 5 for every aspect of your stay.

I hope you do indeed choose us again on your next visit.

Kind Regards

Colin Gunn
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Aberdeen Caledonian Hotel

Property: Mercure Aberdeen Caledonian Hotel
Address: 10-14 Union Terrace, Aberdeen AB10 1WE, Scotland
Phone Number:
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Aberdeen
#14 Romantic Hotel in Aberdeen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Aberdeen Caledonian Hotel 4*
Number of rooms: 83
Official Description (provided by the hotel):
Mercure Aberdeen Caledonian Hotel, is perfectly placed for exploring handsome, vibrant Aberdeen, known to the world as the Granite City. Located in the centre of Aberdeen, overlooking Union Terrace Gardens and five-minute walk from the railway station, The Caledonian Hotel is a grand example of the city's distinctive Victorian architecture. It's close to many local attractions, and an excellent base for touring the Highlands. ... more   less 
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Also Known As:
The Caledonian, Aberdeen Hotel Aberdeen
The Hotel Aberdeen
Caledonian Thistle
Mercure Aberdeen Caledonian Hotel Scotland

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