On Friday 22nd November 2013 we attended a Funeral Tea. It was not a positive experience and certainly will not recommend the Copthorne based on my experience.
No-one was there to greet us, we had to ask which room we were in and were given directions rather than be shown through.
It was fully 15 minutes before member of staff came to the room and that was after I asked if anyone was coming.
When the waiter did come in the first thing he did was present us with the bill!!!
When the food did arrive it was self service!!! Hot water and coffee were luke warm -stone cold by the time milk was added.
We did arrive about 10 minutes before they were expecting but a professionally run establishment should be prepared for the unexpected.
The food was alright but the sausage rolls would have been better if they had been warm.
I will be feeding back to the Funeral Director who suggested the Copthorne as a venue.
For the amount we paid I really expected a much better service.
- Official Description (provided by the hotel):
- Traditional Hotel located in city center, 7 miles to airport & within walking distance of museums, galleries, shops & restaurants. ... more less
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- Also Known As:
- Copthorne Hotel Aberdeen Scotland