We stayed here for one night and only because it advertised free parking. When we arrived we were told that there was no space for our "big" car and that we would have to park in the NCP across the way at £1.35 per hour. Having complained to manager and asked for them to pay the parking, we were were told no, as they would have to do this with all the guests. Fortunately my husband checked and there was a car space left which he managed to get into.
The room was okay with a small window and not much of a view.
The shower was not even luke warm and according to the note left at reception was due to a the hotel being full. I get the impression that this happens a lot and nothing seems to have been done about it, bearing in mind this is a 4 stat hotel - I dont think it acceptable.
We had to queue for 25 minutes for breakfast even though we could see empty tables.
Most staff were pleasant - although manager needs to learn about customer satisfaction, and to realise that people can still hear them when standing at the lift mouthing off about guests, not very professional.
All in all - would not recommend nor return to this hotel
- Official Description (provided by the hotel):
- Traditional Hotel located in city center, 7 miles to airport & within walking distance of museums, galleries, shops & restaurants. ... more less
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- Also Known As:
- Copthorne Hotel Aberdeen Scotland