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“Great service”

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Skene House Whitehall
Ranked #1 of 64 Hotels in Aberdeen
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great service”
Reviewed 23 April 2014

A great place to stay. I had to change my room requirements a couple of days before travelling and was given a free upgrade. The staff on reception and the concierge were friendly, welcoming and helpful. The suite was very comfortable and well appointed and the free welcome drink was much appreciated at the end of a busy day. The breakfast was very impressive with a big choice of cereals, fruit and pastries and staff willingly heating these on request. It was a bonus to have the option of paying a little extra for a cooked breakfast. The free parking was great, especially as the suites were within walking distance for most. I have previously stayed in rival suites a little closer to the centre of the city but, their service, comfort (and breakfast) didn't compare. My only regret is that I was only staying for one night. I will definitely return to Skene House on my next visit.

Room Tip: I worried that a ground floor room, overlooking the main road might be noisy, but it wasn't and...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2whitehall, Manager at Skene House Whitehall, responded to this review, 2 May 2014
Although we are only a 10 minute walk from Union Street, we are very fortunate to have free parking and private gardens in the heart of the City Centre.

Having a wide range of suites allows us the flexibility to allocate guests the most suitable suite for their needs, and I am delighted we were able to upgrade you on this occasion.

I am delighted to read that you will return to Skene House Whitehall on your next visit to Aberdeen.

Regards
Karen Barbour
Manager – Skene House Whitehall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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706 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Milton Keynes, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2014

Booked at the last minute and was delighted. The complimentary drink was much appreciated.

AS A REGULAR TRAVELLER IT WAS THE BEST NON FRIED BREAKFAST I HAVE HAD ANYWHERE IN THE WORLD.

Will try and visit again just for that.

  • Stayed April 2014, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank craigw321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2whitehall, Manager at Skene House Whitehall, responded to this review, 2 May 2014
Thank you for affording the time to leave a review of your recent stay. Our breakfast buffet was re-launched in October 2013, and I am delighted to see you rated this so highly. Our Breakfast Chef will be pleased to read such positive feedback.

Regards
Karen Barbour
Manager – Skene House Whitehall
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Lisburn, NI
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 April 2014

My husband and I stayed here on a Sunday night before a flight home on Monday morning. The staff were very helpful and welcoming, the car parking was easy and free, the honour bar with free first drink was charming, if a little tricky to operate, and the buffet breakfast had a huge range of food items. Would definitely stay here again, highly recommended.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2whitehall, Manager at Skene House Whitehall, responded to this review, 2 May 2014
Thank you for taking the time to leave a review of your recent stay with us. I am pleased to see you were able to enjoy our Honour Bar and Breakfast offerings and would be happy to recommend us in the future.

We look forward to welcoming you back on your next visit to Aberdeen.

Regards
Karen Barbour
Manager – Skene House Whitehall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hitchin, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2014

We were very impressed. The staff couldn't do enough for us and switched us to a room with a bathtub when we mentioned that that was our preference. The accommodation was clean and comfortable and the breakfasts had plenty of choice. After one reviewer said that the beds were hard we took our own mattress-topper, only to find that they can even provide those as well if you ask! And grateful thanks to Lindsay who arranged to send on my mobile phone after I left it behind. This establishment is a class act.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2whitehall, Manager at Skene House Whitehall, responded to this review, 2 May 2014
It was delightful to read that you consider us a “class act”, we certainly try to exceed guest expectations where we can. Where possible we always try to accommodate guest requests and preferences.

Please check our website for the latest special offers or call our reservations department for the latest availability.

Regards
Karen Barbour
Manager – Skene House Whitehall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Angus
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 April 2014 via mobile

I chose these apartments as they were ranked top on Trip Advisor. Stayed as 2 adults and three children. We had a lovely 2 bedroom suite with kitchen and lounge. Very clean. The highlight of this stay was the first class, personal service from Luke, Ged, & Maggie who were proactive in their approach to customer service, the stand out for us for our stay. Only down side was other guests reversed into our car but the hotel helped to deal with this. Will def be back.

Stayed April 2014
Helpful?
1 Thank Caspod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2whitehall, Manager at Skene House Whitehall, responded to this review, 2 May 2014
Thank you for taking the time to leave a review of Skene House Whitehall. Our suites are ideal for families; it’s nice to have a little extra space. We rate ourselves on providing excellent customer service and I am delighted to read you experienced this.

I was sorry to hear about the incident with your car, but I am glad to read you were satisfied with the assistance our staff provided. We look forward to welcoming you back for your next stay.

Regards
Karen Barbour
Manager – Skene House Whitehall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 April 2014

What a fabulous 5-night experience! The suite was lovely in all respects. Every room was tastefully, thoughtfully and beautifully furnished. Large airy rooms with high ceilings; the sitting room has a large screen TV with DVD player, sumptuous comfy sofas, study desk and coffee table, gorgeous lamps; the decor was elegant throughout. Huge comfortable bed and lovely soft linen - again, every room (even the hall) had gorgeous furnishings, curtains, rugs which would not look out of place in a stately home - a very cosy stately home! Everything looked hand-picked and each piece chosen with care and attention to detail. The bathroom was very modern and super-clean, with large fluffy towels, good quality toiletries and great lighting and the kitchen had everything you need and little extras such as washing-up liquid, salt and pepper, filter coffee (as well as a selection of Clipper teas - my favourite).

Breakfast was also first class; a selection of delicious and fresh items such as melon, plums, kiwi fruits, cold meats and cheeses, pastries, fresh bakery bread and a wide choice of cereals and yoghurts were provided by Emma, Dana, Claudia and so many smiling faces who made this such a lovely experience. A complimentary alcoholic drink was cheerfully offered on arrival (the honesty bar is a very nice touch) in a guest dining room, which offers 24-hour hot drinks (such as filter coffee, hot chocolate and shortbread), use of a free PC and daily newspapers. From the original telephone booking (thank you Edyta) to the final farewell, this was a completely perfect stay in the beautiful Skene House (even had the opportunity to talk to Professor Charles Skene himself - which was lovely). Thank you so much for your kind hospitality - look forward to a return visit in the near future!

Room Tip: Suite 12 in the Main Building was lovely; but from speaking to other guests - every suite is lovely...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank JuliaShaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2whitehall, Manager at Skene House Whitehall, responded to this review, 2 May 2014
It is always a pleasure to read that guests have enjoyed their stay with us. We are very fortunate to have a great selection of spacious suites located in lovely tradition granite buildings. The whole team will be delighted to read your feedback; they all take pride in their work and will be pleased to read you appreciated this during your stay. We hope we will have the pleasure of welcoming you back soon, please check our website for our best special offers.

Regards

Karen Barbour
Manager – Skene House Whitehall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Brelade, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 April 2014

This was our first time visiting Scotland and after a stressful day of delays and travelling, Skene House was a wonderful end to the day. The room, which was more like an apartment, was spacious, bright and homely and served our needs perfectly. The free drink was a lovely touch and the staff could not have been more helpful in helping us and accommodating our needs. Would not hesitate to go back!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skene H, Guest Relations Manager at Skene House Whitehall, responded to this review, 18 April 2014
Dear Guest

Thank you for reviewing and recommending Skene House Whitehall on TripAdvisor.

After a long day of travelling our relaxing lounge and honour bar provide the best space in which to relax into 'holiday mode'!

We hope that you enjoyed the rest of your trip in Scotland and we look forward to welcoming you back to Skene House Whitehall.

Kind Regards

Rosalind McClure
Guest Relations
Skene House Whitehall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Skene House Whitehall

Property: Skene House Whitehall
Address: 2 Whitehall Place, Aberdeen AB25 2NX, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Aberdeen
#1 Family Hotel in Aberdeen
#1 Romantic Hotel in Aberdeen
#1 Business Hotel in Aberdeen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Skene House Whitehall 4*
Number of rooms: 49
Official Description (provided by the hotel):
Skene House Whitehall is the best of both worlds - it's a city centre location with a residential feel. Its only 7 minutes walk to the top end of Union Street, fewer than that to the West End boutiques of Rose and Thistle Street, yet benefits from a more relaxed atmosphere due to its private gardens and proximity to the neighbourhood of Rosemount where delicatessens, friendly pubs, cafes and Sainsbury's are within 5 minutes walk. Whitehall's 49, studio and 1-3 bedroom apartments offer business and leisure travelers a range of eclectic interiors providing a homely feel for short or long stays. ... more   less 
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Also Known As:
Skene Hotel Aberdeen
Skene House Whitehall Aberdeen, Scotland

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