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Macdonald Hotels
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Reviews (703)
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All reviewsnorwood hallbeautiful hotelafternoon teawedding partyrobert gordonwedding receptionjunior suitebar pricesstaff were attentivecourse mealboth morningsroom was largecooked breakfasta lovely staylovely roompublic areasaberdeen city centre
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Reviewed 4 January 2014

We attended an all day wedding, the hotel is set in beautiful woods in the west end of exclusive Aberdeen.
It is old meets new, with lovely features such open fires grand entrance, but the rooms are very modern with excellent fittings and were immaculate.
Hotel staff were really nice and attentive. The food was excellent and the whole wedding went very well.
I would of given this place 5 stars but the only issue I had was the price of drinks was just extortionate, I paid £28.50 for 4 drinks, disgrace.

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lucyjt02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwoodHall, General Manager at Macdonald Hotels, responded to this reviewResponded 9 January 2014

Dear Guest,

Thank you very much for your comments regarding your recent stay with us.

We take great pride in our efforts to keep the history of the building in its pristine form while providing the modern requirements our guests require.

Our drinks prices are in line with all other 4* establishments in the area.

We are pleased you enjoyed your time with us at Norwood Hall and look forward to your return in the future.

Once again thank you for your review.

Best wishes,

Margaret Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014 via mobile

Our 2nd Hogmanay at Norwood Hall - the hotel has had a lot of refurbishment since our previous visit with the historic portion being given a sympathetic facelift. The bathrooms have been upgraded to a high level - ours included huge shower cubical, roll top bath, 2 sinks and finishing touch of a heated mirror. Our room felt cool in comparison to the reception/staircase areas which we're heated with 3 roaring log fires - this was sorted by a tel call which brought an extra electric heater.

The Gala evening overall was excellent - a couple of touches from the earlier visit were missing but the decor was beautiful, the candle candelabra table centres were stable and present longer than us. We were only a small group of 4 and made up a table of 11 - the others were about our offerings age and were delightful company - we would be comfortable to book again as a couple. I wasn't too keen on the ceilidh band - but - they had the ample new dancefloor packed so they were definitely a huge success.

The gala dinner and New Year's Day brunch couldn't be faulted - the staff were all very pleasant and keen to ensure everyone had a fine evening.

Well done.

Stayed: December 2013, travelled as a couple
Thank Fiona L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwoodHall, General Manager at Macdonald Hotels, responded to this reviewResponded 11 January 2014

Dear Guest,


Thank you for your review following your Hogmanay evening with us and we are delighted you enjoyed your second time here.


The night was a great success with a lovely elegant and lively atmosphere.


We are already planning the next Hogmanay evening and expect and even bigger success the next time around.


Thank you for your comments.


Best wishes,


Margaret Fraser
General Manager

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Reviewed 30 December 2013

I recently stayed at the hotel as a bridesmaid for a wedding. The whole experience was fantastic and I would highly recommend it to anyone that is wanting to get married. From start to finish the staff were welcoming, friendly and accommodating. Brilliant weekend!!

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Laura_gallacher12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwoodHall, General Manager at Macdonald Hotels, responded to this reviewResponded 11 January 2014

Dear Guest,

Thank you for taking the time to review us.

We take great pride in the high level of service we provide to our wedding guests as we know only too well, just how much importance is placed on such an occasion.

Our team have a great deal of experience in this area and work very closely together to provide the communication, timing and efficiency required, all the while ensuring all individual needs are met to provide the "personal touch".

We are very pleased you were happy with our service thank you once again for your comments.

Best wishes,


Margaret Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2013

We returned once again to Norwood Hall for a pre Christmas get together with old friends and once again enjoyed a perfect stay! This hotel is lovely and the service and attention shown by all staff has greatly improved in the last year. Dinner was very good and the venison the best ever tasted. This is the perfect destination at anytime of the year.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robbie1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this reviewResponded 27 December 2013

Dear Guest,

Thank you very much for your kind words.

Our chefs work very hard in maintaining the standard necessary for a two rosette restaurant. They are passionate and dedicated individuals always working to improve their abilities and surpass their own expectations.

Likewise, our teams in every department of our hotel are always working in a developmental capacity for improving the work they carry out.

We feel the processes we have in place will enable the continuation of being one of the highest rated hotels in Aberdeen for distinction, comfort, service and value.

Once again thank you for reviewing us and best wishes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013

Stayed here in October 2013 for our first wedding anniversary. Rooms are lovely and spacious. We were located at the far end of the hotel to ensure we were not disturbed by the wedding that day, which was thoughtful and it was very quiet. Dinner that evening was good, starters were excellent and main courses a large portion. My husbands fish was overcooked however but my fish dish was lovely. Lovely breakfast the following morning too!

Stayed: October 2013, travelled as a couple
Thank anj_coop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this reviewResponded 18 December 2013

Dear Guest,

Thank you very kindly for your review. We are very pleased you chose to return to Norwood Hall for your first wedding anniversary. In addition we are only too happy that you received the same high standard of service from our reception, restaurant and housekeeping teams, whilst enjoying the high quality of food our restaurant will always deliver.

As a valued returning guest, should you wish to visit us again please call us directly at the hotel.

Once again thank you and best wishes from the team at Norwood Hall.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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