On arrival at the hotel via a very tight turn and narrow road and checking into reception we found that we had been allocated an upstairs room despite having asked for a ground floor room due to my partners mobility problems. We were then told the room was just down the corridor. They failed to mention the corridor was very lengthy and our room was at the far end of it.
For the price we were paying £115 per night the room was small, the window was defective (you could not shut it as the latches were broken so it had to remain open all the time. The room was warm enough or so we thought at the time. The heat was all coming from the bathroom radiator which was stuck on full heat the control being defective. The walls were paper thin so every time somebody opened the sliding door wardrobe in the next room you could hear it. The extremely loud fan in the bathroom activated every time you switched on the light.
Breakfasts: A traditional scottish cooked breakfast consists of One egg, one piece of smoked bacon,one organic sausage (from east anglia) and a piece of black pudding. All that was
edible on the plate was the egg. The coffee was excellent. The toast was warm when it arrived but cooled instantly as it was thin crusty bread.
Room service: We ordered room service for some sandwiches at 8pm and they arrived at 9pm and they were inedible there was only half of the filling(no marie rose sauce in the prawn
marie rose and no pickle in the cheese and pickle, the salad dressing had seeped into the bread making them soggy and inedible)
The waiters and waitresess were very polite and friendly as were some of the reception staff.
What was extremely worrying was a foreign shooting party in the foyer who were "playing" with their weapons. As exforces I know very well that guns are not toys and they certainly should not be anywhere near members of the general public unsupervised. One of them actually bumped my partners head with the barrell of their weapon.
I would not recommed this hotel to anyone and it certainly does not live up to its 4 star rating. Its dark and dingy and in much need of a makeover.
- Official Description (provided by the hotel):
- Norwood Hall Hotel was built in 1881 on the site of the 15th Century Pitfodels Castle. This truly magnificent Victorian mansion exudes character and charm, with roaring log fires, sweeping staircases and magnificent interior design. Set in seven acres of secluded gardens and woodlands this four star hotel is the ideal venue to host your wedding,family gathering, business meeting and team away day. Norwood Hall has 73 en-suite bedrooms including junior suites, four poster rooms and superb original house rooms, which include all the luxury and modern facilities of a 4 star hotel, whilst still retaining the history and ambience of days gone by.The new conference centre boasts seven superb conference rooms with state-of-the-art audio visual equipment which, along with the traditional Norwood hospitality and customer service, is guaranteed to make your conference a successful event. ... more less
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- Also Known As:
- Norwood Hall Aberdeen
- Hotel Norwood Hall
- Macdonald Hotels Aberdeen, Scotland