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Julesmattb
Aberdeen, United Kingdom

Weekend stay

4.0 of 5 bubblesReviewed 29 Jan 2024via mobile
Stayed overnight to attend daughter’s engagement party. Check in was great, no problem at all. Room was large but roasting hot. The bedroom window couldn’t open and the AC was broken. Both lamps in our room didn’t work.
This hotel could be amazing if it just upped its cleanliness and maintenance. The staff were amazing,So helpful. Night steward gave us extra tea and milk and a late checkout til 12.
It was cheaper than a travelodge and felt it was better value.
Date of stay: January 2024
Room Tip: Pre park at NCP £15
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Martin, General Manager at Rox Hotel Aberdeen by Compass Hospitality, responded to this review
Responded 12 Apr 2024
Dear JulesmattB
I'm sorry on this occasion your expectations were not met, if you would like to tell us more about your stay please call the Hotel Direct and we can see what can be done to rectify your past experience.
Regards
TheRoxTeam
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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11 - 16 of 466 reviews
Reviewed 27 January 2024 via mobile

got given a free superior double room upgrade, it definitely wasn’t that, mould under taps in bath and mould all round shower head which resulted in me and my partner not having a shower in the morning. Sofa bed was made when we didn’t need/ request it which limited space in the room. Air conditioning didn’t seem to cool room just seemed to make it warmer which resulted in us having a very uncomfortable nights sleep. Toothpaste stains on glass in bathroom, no plug in the sink. When checked out wasn’t even asked how our stay was otherwise I would have highlighted these issues. Will not be staying here again very unimpressed with this stay.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Lorz01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Martin, General Manager at Rox Hotel Aberdeen by Compass Hospitality, responded to this reviewResponded 12 April 2024

Dear Lorz01
I'm sorry on this occasion your expectations were not met, if you would like to tell us more about your stay please call the Hotel Direct and we can see what can be done to rectify your past experience.
Regards
TheRoxTeam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2024

Wonderful welcoming staff, very comfortable and relaxing stay - great suite for a super reasonable price.

Was made to feel valued and welcome, even with a last minute booking, they found me an available suite and were happy to clean it so I could get settled quickly even when close to fully booked due to the weather.

Also great location, moments walk from Union Street shops and only 5 minutes walk from the train and bus stations.

Will gladly visit the place again.

Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Annabel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Martin, General Manager at Rox Hotel Aberdeen by Compass Hospitality, responded to this reviewResponded 12 April 2024

Dear annabels977
Thank you for your review, we are delighted you enjoyed your stay with us and hope to welcome you back soon.
Regards
TheRoxTeam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2023 via mobile

Stayed here as had a night out in Aberdeen, its location is great as very central, room was spacious and clean. It cost me £56 which is on par with a travel lodge but I’d say the standard is higher than that of a travel lodge. There is a lot of bad reviews but I think personally for that price it’s absolutely fine. The chap on reception was helpful and polite. We would definitely return if after a cheap night in central Aberdeen.

Room tip: We parked in union square and it’s £18 for 24 hours.
Date of stay: December 2023
Trip type: Travelled with friends
Thank Irvine1979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Martin, General Manager at Rox Hotel Aberdeen by Compass Hospitality, responded to this reviewResponded 12 April 2024

Dear Ant98981
Thank you for your review, we are delighted you enjoyed your stay with us and hope to welcome you back soon.
Regards
TheRoxTeam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2023

Beautiful hotel and very affordable. I only booked here because the Travelodge website was down, and now that I’ve stayed here I don’t think I’ll ever go back to Travelodges! The receptionist Jeffrey was delightfully friendly and made us feel right at home. He was very accommodating and we bonded over working in similar hotels.

The room was good, lots of different heating options and a window that opened wide enough to quickly regulate the temperature if needed. The bed was very comfortable, I didn’t want to get out of it in the morning! The bathroom was gorgeous and spacious, lots of space to lay out makeup products when preparing for a night out. The TV in the room didn’t work as the satellite cable was squished due to the TV being mounted onto the wall, however not a necessity for me personally.

10/10 will be staying here again whenever I get the chance :)

Room tip: Be nice to the staff and they’ll treat you like royalty!
Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank daniellefG1864WG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Martin, General Manager at Rox Hotel Aberdeen by Compass Hospitality, responded to this reviewResponded 12 April 2024

Dear Ant98981
Thank you for your review, we are delighted you enjoyed your stay with us and hope to welcome you back soon.
Regards
TheRoxTeam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2023

Hotel very worn, many maintenance issues. General level of cleanliness is very low, some areas should be looked at from a H&S perspective. Did not want to even attempt Breakfast, uncovered plate of ham and cheese, uncovered plate with sliced bread and coffee machine in need of a good clean, visible mould on drip tray at back. However this is the least of the issues. Biggest issue was that Guest Service is non existent. Previous reviews praise staff unfortunately we never received this service. Staff on reception where very unhelpful and unprofessional and should not be working in the Hospitality Industry. Double booked room with people trying to enter room in the early hrs of the morning.
TOTAL EXPERIENCE WAS MY WORST NIGHTMARE COME TRUE. DESTROYED WHAT SHOULD HAVE BEEN A HAPPY TIME WITH FAMILY.
Avoid this Hotel

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Service
Thank Y2132JV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Martin, General Manager at Rox Hotel Aberdeen by Compass Hospitality, responded to this reviewResponded 12 April 2024

Dear Y2132JVjaneta
I'm sorry on this occasion your expectations were not met, if you would like to tell us more about your stay please call the Hotel Direct and we can see what can be done to rectify your past experience.
Regards
TheRoxTeam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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