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“Rude staff and disgusting”
Review of Highland Hotel

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Highland Hotel
Ranked #61 of 65 Hotels in Aberdeen
Reviewed 11 April 2010

I was there for one night and that was more than enough. The reception is unmanned and you have to ring for someone to come. After waiting ages a grumpy woman arrived and informed us that she had to man the bar as well and it was basically an inconvenience to come to reception so could we please deal with all our issues now rather than her coming back later.

The hotel stank of old food, dark, dingy and the bedroom was borderline clean. The breakfast was just dried leftovers and when you ask for anything you are made to feel like you are inconveniencing them.

I wouldn't recommend this hotel to anyone. Only good feature is it's location.

  • Stayed: April 2010, travelled with friends
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Thank AndrewScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 - 98 of 117 reviews

Reviewed 13 January 2010

Hi Everyone,
I am a an oil and gas worker in Aberdeen, my friend and I stay in the centre, we visited the Highland hotel / pub just about every evening prior to Christmas, basically every 2nd meal was rubbish, although Aberdeen is a bit of a rip off with the prices our digs were right next to their pub so we kept taking the gamble as it was no distance to walk home.
Any way, January they have a great deal where you get a 2 course meal before 6.30pm for £7.95...Great right...and it was ok by the way (and good service), but...we have a meal plus beers plus 2 bottles of pino every night Monday / Thursday, we went in tonight at 18.40hrs and tried to order at 18.45, the bar manager guy is very nice, but...he came back and said "the chef is a miserable so and so and will not serve you liver as you are to late"....I said, ok, forget the 2 course special, just serve us the liver and even charge us a set menu price (the liver was not on the main menu)...he said he could not as the chef refused to make us liver even though its in the fridge...by the way, the actual restaraunt was empty and the chef was not in the kitchen as he was watching the football on TV, so to recap, we offered more money than the menu said, the place was empty...and the chef refused, so we had a packet of crisps and went somewhere else to eat....would you not sack the chef if this was not your business????? We offered to pay more than the price was for liver and it is quicker to cook than steak, but they refused to make it....the chef enjoyed the football i guess....disgracefull, will be writing a letter of complaint.

  • Stayed: January 2010, travelled on business
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2  Thank unhappyhighland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2009

Bad points:

Large damp patch on the floor
Broken shelf on the floor with nail sticking out of it
Traces of blood on sheets
Hairs on sheets
Excrement on the toilet roll
Hairs in shower
Stale smell of tobacco

Good points:

Location

  • Stayed: October 2007, travelled with friends
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1  Thank stew007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2009

Stayed in flat annexed to hotel. Read other bad reviews about this hotel but couldn't,t understand what they were talking about, as i found this hotel to be excellent.Food was superb.Nice comfortable bar,and very helpful and jovial staff.Pressure in shower could have been a bit better but still more than usable.Altogether a very enjoyable stay.

  • Stayed: October 2009, travelled on business
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Thank turbomanGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2009

Once again we stayed at the Highland, staff were very friendly , food was excellant, breakfast was good (we were last down everything was topped up if we had time to wait)
not dried up as suggested by previous guests.
Will go on staying here again, and again.

  • Stayed: July 2009, travelled with friends
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Thank HighlandTerrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2009

This hotel is a must if you are deaf, have no sense of smell, love being ignored by staff, enjoy cold dry sausage bacon and egg in the morning and like to chuck money at lost causes.
The place is being re-furbished!! The rooms don't seem to be getting done though, just the foyer. The TVs generally have only four channels and the remotes don't always work. They are moving the toilets closer to the walls now so you must place one leg in the sink and try to get the other in the shower door. You have to be quick before DVT sets in though. Don't worry though, you can hear most toilets in the place flushing through the night anyway. Also you will hear plenty of door banging, seagulls galore, drunks in the street and for some reason, whenever anyone uses the electronic card to enter their room, the mechanism beeps for a good five seconds after; this too can be heard throughout the premisis. Also, these electronic cards seem to stop working whenever you put them in your pocket so after climbing to your room and find you can't get in, you must go back down to reception and get it reset (usually after having to wait for someone to turn up of there is a big queue of hairy offshore workers in front!).
A couple of good points are the bar and resteraunt. There is usually a good crowd in the bar with multiple screens for footy and the food is ok (except for breakfast) however, the steaks are very good!
All in all, it's handy for the town and a decent bar....nowt else!

  • Stayed: July 2009, travelled on business
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Thank PhillMcGlassup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2009

I have been a frequent traveller to Aberdeen for 27 years and have stayed in the HIghland Hotel on many occasions and have steadily watched it deteriorate through the years. My latest stay was enough for myself and my family to vow not to stay there again, we were practically called liars due to a mistake that somebody in the hotel had made with our bill! I am old fashioned and I believe that the least anybody can do is treat others in a polite and friendly manner, especially in the hotel business, well not at this hotel, the receptionist was extremely rude and acted throughout our stay as if us being there was an unconveinience. The standard of the room was not worth the price with a broken window and bedside lamps missing thier light bulbs! As has been mentioned before, the breakfast is left to sit - if you are an early bird you will get fed, if you leave it until later it will be dry left overs you are left with and no member of staff will inconveinience themsleves to bring out some more so close to breakfast finishing! I have never heard of the like! The problem is they are a hotel that gets thier bread buttered from the oil industry and they are only after big contracts - not at all worried about families and other guests. Take my advice book into the Brentwood Hotel next door, which is cheaper, much more friendly (the staff always have a smile and are keen to help). It has a proper breakfast, cooked to order in addition to a cold buffet.

Beware of positive reviews for this hotel - they are likely made by members of the management team or others with a stake in the hotel.

Families avoid!

  • Stayed: July 2009, travelled with family
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2  Thank M N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Highland Hotel

Address: 93-95 Crown Street, Aberdeen AB11 6HH, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Hotel Style:
Ranked #61 of 65 Hotels in Aberdeen
Price Range: £48 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Highland Hotel 3*
Number of rooms: 50
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Also Known As:
Highland Hotel Aberdeen, Scotland
Aberdeen Highland Hotel

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