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Holiday Inn Express Aberdeen City Centre
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Reviews (742)
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314 - 319 of 742 reviews
Reviewed 10 August 2014

Holiday Inn Express, Aberdeen is nicely located close to the centre of Aberdeen. The lobby and reception are staffed by well turned out courteous staff but ultimately the hotel feels like what it is - budget. The rooms are clean (though the carpet in mine had seen better days) with no frills, only complaint being the wafer thin walls meaning the traffic in the corridor and toilet habits of adjacent rooms are a bit too audible.
Bar area is functional rather than welcoming and same goes for breakfast area and parking is very limited
If you wanted something a bit special, then this isn't where you want to be but for a bed in a convenient location and polite, efficient service then it ticks all the boxes.

Room Tip: Arrive early to get a parking space and don't take the car out unless you really need to or you'll lose the space. Machine gun would be good to take care of noisy seagulls.
  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank pjmoorhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this reviewResponded 19 August 2014

Thanks for your comments pjmoorhouse

I'm glad we met your needs and that you liked the central location. We are hopeful that a full refurbishment will be taking place soon and I am sure this will address your concerns with regard to the decor.

Hopefully once this is complete you will have the chance to come again and experience the difference.

Kind regards

Martin Thow
Operations Manager

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Reviewed 8 August 2014

This Holiday Inn Express is of a very high standard. The rooms are clean and very well appointed, with a great internet connection.

There was a lamp not working in may room and the staff ensured it was fixed by my second night (which shows me that the service is really good and works).

My only reason for a 4/5 is that the breakfast is somewhat weak for this type of hotel. Porridge would be a welcome addition.

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank StephenCKendal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this reviewResponded 19 August 2014

Thanks for a great review StephenCKendal

It's really good to see that you rated us so highly and that the small maintenance issue in your room was fixed so promptly.

I appreciate your concerns regarding breakfast and will ensure that this feedback is passed to the brand team who specify what the buffet contains.

Kind regards

Martin Thow
Operations Manager

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Reviewed 6 August 2014

I have stayed here before.

This was a business trip for two people in two rooms.

Reservation exactly as shown on confirmation. PLenty of information about parking and breakfast on check in.

Rooms are not air conditioned and windows do not open fully - shame as it was nice weather and would have been great to have the fresh air in.

I struggled with wifi and phone signal - but receptionist was super proactive - turned up at my room with a big long list of rooms to try - only too happy to help. We found a room - and she even ran down to get me a new key. This kind of care is much appreciated.

Bed great, bathroom great - was in a disabled room (as I had moved) great walk in shower, tv worked well, tea/coffee etc in room. Enough storage.

Breakfast - sausage and eggs, plus some cheese, yoghurts, not a great selection - no brown rolls, only one kind of fruit in fruit salad, but I was happy enough. If you need a big hearty start to the day - this is the not the place.

The hotel is a in good location - just off union street. Shops and places to eat nearby. Small car park at hotel - free of charge - we got in there on day 2 of 4 - and they allowed us to stay on a few extra hours after we checked out - very nice of them.

Would I stay here again - yes - I have stayed here before and am glad it is as comfortable and friendly as I remember.

Room Tip: 201 - great disabled room.
  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Rugbysw11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this reviewResponded 19 August 2014

Many thanks for your review Rugbyw11

Apologies for the issue you found with the WiFi signal, we have now had our IT supplier check and rectify this for the room you were first allocated.

The breakfast is indeed a limited selection and as a brand, we are constantly reviewing this so thank you for your feedback. Please note however that we don't actually offer a fruit salad - the dish that you mentioned was the grapefruit segments.

We're delighted that you will consider us again in the future and hope that it is not too long before we see you back again.

Kind regards

Martin Thow
Operations Manager

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Reviewed 4 August 2014 via mobile

Stayed here as part of a hen weekend, the staff were fantastic, they were friendly and helpful.

The rooms were clean and serviced each day and there were tea and coffee making facilities in the rooms.

The location was ideal, just a short walk from all the shops, pubs and clubs.

Breakfast was included it didn't have a huge selection but most people would find something to eat.

I would definitely come back, it was very reasonably priced.

Stayed: August 2014
1  Thank C10mmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this reviewResponded 19 August 2014

Many thanks for your comments C10mmy

We're delighted you had a good stay at the hotel and appreciated the efforts of the staff.

Look forward to seeing you back again soon.

Kind regards

Martin Thow
Operations Manager

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Reviewed 1 August 2014

My husband and I like to stay in small B&Bs and guest houses when traveling, but sometimes one wants the predictability and efficiency of a chain hotel. We stayed here only one night before leaving the country. The hotel met all our expectations. The room and bath were very efficiently laid out, the bed was super-comfortable and the wifi was free. The staff were helpful in checking our bags when we arrived early and the room was not ready; they also ordered taxis for us and gave us directions to sights. The breakfast area was large and comfortable and the food was fine. We were able to walk to most of the tourists sights from the hotel. We did not have a car, so parking was not an issue. We would definitely stay here again.

  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank NewYorkCityJoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this reviewResponded 1 August 2014

Many thanks for taking the time to leave a review NewYorkCityJoan

It's great to see that the hotel lived-up to your expectations and that you found the staff welcoming and helpful.

Hope to see you back again soon.

Kind regards

Martin Thow
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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