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“City centre location”

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Holiday Inn Express Aberdeen City Centre
Ranked #26 of 65 Hotels in Aberdeen
Certificate of Excellence
Glasgow
Level 6 Contributor
326 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“City centre location”
Reviewed 19 August 2014

Great location on Chapel street so close to union street and all of the city centre. The hotel is brightly lit and easy to find. As all the 10 parking spaces were taken we parked in the council car park at the end of the street free until 1pm on a Sunday. The rooms were basic but clean and had what you needed-sofa, Tv, bed hanging space and a compact bathroom with toilet whichlockes with the duel door and a good sized shower. Free wifi everywhere a bonus. Beds were soft and springy but comfortable. Not too noisy outside,we heard a couple of people and the garae doors opening but this died down after a while. Breakfast was basic but fine. Cereals,fruit, yoghurt, pastries, toast, coffee,tea, fruit juice and sausages,beans and scrambled eggs. Eat as much as you want but be aware gets busier around 8am. Great hotel in city centre for a great price including free wifi and breakfast.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank GlasgowWinenut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, 21 August 2014
Many thanks for such a comprehensive and complimentary review GlasgowWinenut

We're delighted you had such an enjoyable stay and hope to see you back again soon.

Kind regards

Martin Thow
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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685 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Liverpool, United Kingdom
Level 4 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 19 August 2014

We had no complaints about the cleanliness of the room but it was absolutely sweltering hot and the window would only open a few inches. There was no fan. Also, the room was above a generator of some sort and it was pretty noisy.
On arrival the staff were unhelpful. The information was on the basis that one had to ask questions for the staff to impart information and there were no smiles or any expressions of welcome. This appeared to be the case all over Aberdeen during our stay. I never heard one laugh whilst we were there.
We went out to eat in the evening and when we returned we visited the bar for a couple of halves which we drank sitting at the bar. The drinks were given perfunctorily and the barman returned to talking to another female member of staff. Having worked as bar staff myself I was appalled at his lack of social skills and his complete disinterest in a paying customer. There was no friendliness whatsoever throughout our stay!

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Pat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, 21 August 2014
Thanks for your review Pat T

We are planning to install air conditioning when the hotel undergoes a refurbishment in the not too distant future. This will certainly solve the problem you experienced with the heat.

I'm not sure exactly what caused the noise you experienced as we don't have any generators but I will nonehteless ask our maintenance engineer to investigate.

Your comments regarding the friendliness of the staff are very surprising as we usually get wonderful feedback about the team here. I will of course share this information with them to ensure that their is no reoccurrence. Equally surprising was that you didn't find Aberdonians in general to be friendly, as an "incomer" myself, I have always found the opposite to be true.

Thanks again for your comments and sincere apologies that we failed to live up to expectations.

Kind regards

Martin Thow
Operations Manager
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Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2014 via mobile

This hotel is conveniently located on a street next to Union Street which made going out in the evening very easy. The room was very comfy and the staff were helpful. There was a small selection to choose from at breakfast. There is also a 24 hour bakery right across the road from the hotel which can come in handy.

Stayed May 2014, travelled with family
Helpful?
1 Thank Toni P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, 19 August 2014
Thanks very much for your review Toni P

Delighted to see that you enjoyed your stay and were able to make the most of our great central location.

Kind regards

Martin Thow
Operations Manager
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Darwin, Australia
Level 6 Contributor
163 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 14 August 2014

My minimum requirements are parking (because of mobility issues) and gud if I can get WIFI and brekky. Wifi was fine - parking difficult at best - this is a reasonably large property and there is only about 8-10 places. I require a disabled place and whilst there are 2 - both were taken.. one left within minutes of me arriving and the other car didnt have a sticker or badge displayed .. so perhaps as ive seen on other feedback - these are used for able bodied people. Seems to be the 'sticking point' with this property.
Room was fine - standard HI express - neat clean - has everything - including the loo that almost appears to be in a cupboard but cleverly hidden behind the bathroom door (which doubles as door for the loo) .. shower is big and walk in - so perfect for my needs.
Location is great - its right in the middle of town - so great if you want to walk uptown
Breakfast was chaotic and as a solo traveller difficult to get a table and breakfast - as it was i had placed some cereal thinking that would show someone was using the table but some young girls just pushed them to one side .. of course that isnt the fault of the hotel
overall good value for money - and if parking isnt an issue - then this would be perfect

  • Stayed August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank SDDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, 19 August 2014
Thanks for your review SDDarwin

Parking is indeed very limited at the hotel but we are lucky to have a large multi-storey facility just 100 yards up the road. As you may have noticed, our 2 accessible parking spaces are kept locked and only available on request. There are occasions from time to time when guests genuinely need them but do not posess a blue badge and we happily make exceptions for this. It is also quite common for departing guests to fail to re-lock them when leaving and this can sometimes lead to able-bodied guests taking the space. Unfortunately we do not have the manpower to constantly monitor the car park.

Rest assured, we make every effort to ensure that those who really need the spaces are the only ones permitted access.

Kind regards

Martin Thow
Operations Manager
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London, United Kingdom
1 review
Reviewed 12 August 2014

Considering the price of hotels in Aberdeen this is a decent basic hotel. Its clean the staff are nice enough and its one of the cheaper places to book. I recommend booking in advance as hotel rooms book up fast if alot of oil workers stranded are in town due to bad flying conditions.

  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Tjr1416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bergen, Norway
Level 5 Contributor
84 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 10 August 2014

Holiday Inn Express, Aberdeen is nicely located close to the centre of Aberdeen. The lobby and reception are staffed by well turned out courteous staff but ultimately the hotel feels like what it is - budget. The rooms are clean (though the carpet in mine had seen better days) with no frills, only complaint being the wafer thin walls meaning the traffic in the corridor and toilet habits of adjacent rooms are a bit too audible.
Bar area is functional rather than welcoming and same goes for breakfast area and parking is very limited
If you wanted something a bit special, then this isn't where you want to be but for a bed in a convenient location and polite, efficient service then it ticks all the boxes.

Room Tip: Arrive early to get a parking space and don't take the car out unless you really need to or you...
See more room tips
  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjmoorhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, 19 August 2014
Thanks for your comments pjmoorhouse

I'm glad we met your needs and that you liked the central location. We are hopeful that a full refurbishment will be taking place soon and I am sure this will address your concerns with regard to the decor.

Hopefully once this is complete you will have the chance to come again and experience the difference.

Kind regards

Martin Thow
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kendal, United Kingdom
Level 6 Contributor
314 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 8 August 2014

This Holiday Inn Express is of a very high standard. The rooms are clean and very well appointed, with a great internet connection.

There was a lamp not working in may room and the staff ensured it was fixed by my second night (which shows me that the service is really good and works).

My only reason for a 4/5 is that the breakfast is somewhat weak for this type of hotel. Porridge would be a welcome addition.

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StephenCKendal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, 19 August 2014
Thanks for a great review StephenCKendal

It's really good to see that you rated us so highly and that the small maintenance issue in your room was fixed so promptly.

I appreciate your concerns regarding breakfast and will ensure that this feedback is passed to the brand team who specify what the buffet contains.

Kind regards

Martin Thow
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Aberdeen City Centre

Property: Holiday Inn Express Aberdeen City Centre
Address: Chapel Street, Aberdeen AB10 1SQ, Scotland
Phone Number:
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#14 Family Hotel in Aberdeen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Aberdeen City Centre 3*
Number of rooms: 155
Official Description (provided by the hotel):
The Holiday Inn Express Aberdeen City Centre Hotel is situated in the West End of Aberdeen City Centre within easy walking distance of all the City Centre attractions. The hotel is only a stone's throw from Union Street and is ideally situated for your business or leisure stay. Holiday Inn Express is the common sense choice for the value-conscious traveller. All of our bedrooms boast a power shower, direct dial telephone and satellite TV channels. There's a bar in the hotel and many restaurants and pubs close by including the stylish new Albyn Restaurant & Bar just 5 minutes away. The Holiday Inn Express Aberdeen City Centre Hotel is the perfect base to explore Royal Deeside, The Whisky Trail, the many Castles or some of the North East's Championship Golf Courses. If you are travelling to Aberdeen on business, the Holiday Inn Express Hotel is located close to many large companies such as Shell, Exxon Mobil and BP. At the Holiday Inn Express Aberdeen City Centre Hotel we also have 2 superb air-conditioned meeting rooms with natural daylight which can accommodate up to 40 delegates theatre style. ... more   less 
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Also Known As:
Holiday Inn Express Aberdeen City Centre Hotel Aberdeen
Express Aberdeen City Centre
Aberdeen Holiday Inn
Holiday Inn Express Aberdeen City Centre Scotland

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