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spur365
Henlow, United Kingdom

Better than some reviews

3.0 of 5 bubblesReviewed 15 Mar 2024via mobile
Having read and seen some bad pictures of some rooms I was presently surprised to walk into a clean and comfy room. The sofa was fine and bed comfortable. Perfect for an overnighter.
The morning had kids running corridors and did become noisy.
Breakfast however was a complete mess. Busy with Various items missing. No bacon, hash brown, orange juice, cups and at one point knifes and spoons.
Overall ok for price paid.
Date of stay: March 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Aberdeen City Centre, an IHG Hotel, responded to this review
Responded yesterday
Hello spur365,

Thank you so much for your recent stay at our Holiday Inn Express Aberdeen City Centre. We sincerely appreciate and value you for banking in our hotel for your lodging needs.

I'm thrilled to know that you're pleased with the room's cleanliness and that you found the bed comfy. However, I'm sorry your stay didn't cut it due to the situation you encountered. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised and make necessary improvements accordingly.

We hope we see you again soon in your travels and make your stay better than this last one!

Many thanks,

Jonathan A
Case Manager
IHG Hotels & Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews chapel street multi storey city centre car park limited parking the breakfast area saturday night beans breakfast was included one night stay member of staff seagulls sofa
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4 - 9 of 1,014 reviews
Reviewed 28 February 2024

Hotel a lot nicer and cleaner than some of the pricier options in Aberdeen.
Centrally located, so easy to get around.
Breakfast buffet with loads of choices and option to take away
Staff very friendly and happy to go the extra mile. Especially Mr Bentar

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Susanne G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 February 2024

We were both handed a McVities Club biscuit on arrival at reception which seemed a bit odd but amusing nonetheless. The staff were very polite and friendly. On arrival to our room there was a printed note with 2 pairs of ear defenders attached.....an ominous start. However, despite it being a Saturday and there being 2 nightclubs on the same street as the hotel, it wasn't terribly noisy. The room was ok, a typical standard room. There was a sofa bed in the room which quite frankly should be taken out and burnt. Neither my wife or myself risked sitting on it. The only other let down was the quality of the breakfast, the sausages and bacon were very bland and lacked flavour. It's also the first hotel I've stayed at where black pudding and haggis were not offered. Apart from that it's an ok hotel if you're on a budget.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank James C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Aberdeen City Centre, an IHG Hotel, responded to this reviewResponded 13 March 2024

Dear James C,

Thank you for selecting our Holiday Inn Express Aberdeen City Centre while visiting Aberdeen and for providing feedback about your experience. It's a pleasure having you as our guest.

I am truly sorry you did not experience an exemplary stay due to our breakfast and the noise in the room. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad to know that the service of our staff and the hotel's location were still appreciated.

Please grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2024

Always stay here - best value for money and very convenient for theatres, clubs, restaurants etc. Only complaint - TV in the room seemed to have its internal clock set about 12 hours earlier than the actual time - meaning that every time you wanted to change channel, you had to scroll through the whole TV guide to get where you wanted ! . . . Little point I know but it needed sorting ( we did ask a couple of times for it to be sorted out - and also when we checked out so hopefully it was just an issue in our room). Otherwise, great value for money, clean, quiet and a great breakfast selection.

Room tip: Check out the car park at the hotel before parking in the nearby multi-storey ! - you can save a lot of parking expenses if you are lucky !.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank contin2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2024

This is as a brilliant find. I was going with my dad to the Spectra festival and wanted somewhere central, it was less than 10 away from the festival beginning in union terrace gardens. The staff were lovely from start to finish. The room was a great size for two people and the shower was one if the best I’ve had. The breakfast was really fresh, tasty and so much choice. This was great value for money (best price in town) would definitely recommend and come back to.

Room tip: Great for a central Aberdeen city break or business trip just less than 15 mins from train and bus stations by foot
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Kasia G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2024 via mobile

The pre-arrival emails set modest expectations. While initial parking options seemed limited, we found a convenient spot at an adjacent NCP for £18. On arrival, we discovered there was free onsite parking—a pleasant surprise.

A subsequent email hinted at a restrained breakfast with only 4 options. However, reality exceeded expectations with a buffet of 7 hot, tasty choices and an extensive continental selection, including porridge. Jules particularly savored the freshly made croissants, deeming them "delectable" and a compelling reason to return.

The room, adorned in 1980s dark blue with angular cutouts reminiscent of a Miami Vice nightclub, showcased a comfortable bed and a powerful shower.

Throughout our stay, the staff's warmth added to the overall positive experience.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank brianfegg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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