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“Great accessible bedroom!” 4 of 5 bubbles
Review of The Aberdeen Altens Hotel

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The Aberdeen Altens Hotel
Ranked #3 of 63 Hotels in Aberdeen
Certificate of Excellence
aberdeenshire
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great accessible bedroom!”
4 of 5 bubbles Reviewed 18 February 2014

We stayed for 1 night here in an accessible room. The room had recently been refurbished and was very large with 2 beds. The bathroom was also large with a roll in shower. Having stayed in many so called accessible hotel rooms this was the best we have stayed in. Thistle hotels have clearly addressed the needs of wheelchair users- congratulations !!

The staff were also very helpful and the food excellent value

Room Tip: we stayed in room 109 on ground floor
See more room tips
  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank annIain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KrisManship, Manager at The Aberdeen Altens Hotel, responded to this review, 4 March 2014
Dear annIain,

Thank you for choosing to stay at Thistle Hotel Aberdeen Altens and for finding the time to write a review. It's great to hear you enjoyed your stay, in particular your room! We've put a lot of thought into making the hotel as accessible as possible to all guests so it's really satisfying to have that recognised, so thank you for highlighting this.

I will be sure to share your review with the team and I hope we get to welcome you back in the near future!

Regards

Kris Manship
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,075 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (178)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 18 February 2014

This is a large chain hotel in a busy part of the world. Popular with the oil industry traveller there is no time of the year when the hotel is quiet. The fact that it is a busy hotel is in no way a criticism however, as there are plenty of staff who are attentive and helpful. The food is adequate if not impressive, the standard of bars and restaurant is as you would expect. Rooms are spacious and well equipped, with comfortable beds and all the facilities that you would also expect.

All in all a perfectly adequate stay, a little on the expensive side altho' not for the business traveller with an expenses account!

Pleasant but just a tad soulless, reasonable value for money if a touch pricey.

Room Tip: Higher the floor the quieter the noise; altho' not especially noisy on the lower floors near the...
See more room tips
  • Stayed December 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jean_Luc186534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KrisManship, Manager at The Aberdeen Altens Hotel, responded to this review, 4 March 2014
Dear Jean_Luc186534,

Thank you for taking the time to share your feedback following your recent stay with us. It's a little disappointing to read that the hotel failed to exceed your expectations on this occasion but it's reassuring to note you had a "perfectly adequate stay" with no complaints and you found the rooms spacious and well equipped.

Thanks again for sharing your valuable feedback, hopefully we get the opportunity to welcome you back in the near future so we can improve on your opinion of the hotel

Regards

Kris Manship
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Linlithgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

Stayed with my husband and two girls ages 13 and 10. Had a fantastic time, staff couldn't do enough, hotel clean, room was fantastic and had free wifi. Pool, spa and steam room great also. Can't fault anything, very good value for money. Don't be put off by the outside building lovely inside.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Les1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KrisManship, Manager at The Aberdeen Altens Hotel, responded to this review, 4 March 2014
Dear Les1503,

Thank you so much for the fantastic 5 star review! We do appreciate you taking the time to share your feedback and It's great to read you and your family had an enjoyable stay at Thistle Hotel Aberdeen Altens and couldn't find fault with anything. We can't really ask for better than that!

I will share your kind comments with the team and I hope we get the chance to welcome you back in the near future

Regards

Kris Manship
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, United Kingdom
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 9 February 2014

Stayed for 1 night, lovely welcome at Reception, all staff were very nice. We had steak and chips and peppercorn sauce, yummy, loved the chips in the small basket. Loads to choose for breakfast. We also got upgraded for free to an Executive room, free Wi-fi but maybe just my phone as I couldn't get connected. Had a great sleep in comfy bed, hotel and bedroom spotless. There were robes and slippers, iron and ironing board as well. We didn't use the swimming pool, spa, etc but our friends enjoyed it. It's only 2 miles from Aberdeen train station, highly recommend but bring your own cider, they sell Stella cidre but this is not cider, they need to stock Strongbow or Magners.

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alison R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KrisManship, Manager at The Aberdeen Altens Hotel, responded to this review, 4 March 2014
Dear Alison R,

Thank you for choosing to stay at Thistle Hotel Aberdeen Altens and for sharing a review. I'm pleased to read you had a lovely stay and the team took good care of you.

We really appreciate you recommending the hotel and hope to welcome you back soon

Regards

Kris Manship
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watford, United Kingdom
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 2 February 2014

Very good bed and breakfast rate for winter. Exterior looks like a prison block, however quite pleasant inside. The upgraded executive bedroom with 2 double beds and refurbished room was comfortable with 2 reclining armchairs, tea and coffee and free wifi, iron and ironing board - shoe horn would have been nice, though. Unofrtunately no view and little daylight as Otium spa has been built in a box a few feet from the window. The corridors are cold; the rooms are heating by air and do not have radiators for drying wet things. Otium spa is quite nice but at the end of the day the changing rooms are dirty as they do not seems to be regularly cleaned during the day. The swimming pool is nice, attractive quite warm water but small. Surroundings are a bit chilly. To get to the spa you have to proceed along a virtually unheated corridor with large glass walls - brrr - dash through.
Staff in hotel are of many nationalities, very helpful and pleasant - Health spa - less so. Breakfast bar a bit variable but pretty fair, Restaurant freezing as unheated ( a few electric fires!!) but food not bad (had fried fish and steak) - quite accceptable,

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank yonkel21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KrisManship, Manager at The Aberdeen Altens Hotel, responded to this review, 11 February 2014
Dear yonkel21,

Thank you for choosing to stay with us and for sharing your feedback. I am pleased to read you enjoyed your stay and the hotels facilities and thank you for recognising the friendly service provided by the team.

We did encounter an issue which caused the heating in the public areas to fail. This was quickly resolved but please accept my apologies for any discomfort this caused you.

The changing rooms are cleaned regularly but I will discuss your feedback with the team and see if there are any improvements that can be made.

Thanks again for providing your feedback, hopefully we get the chance to welcome you back in the near future

Regards

Kris Manship
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 31 January 2014

Off to a bad start before we left home. My husband had booked a suite as it was the start of a birthday treat for me. Three days before we were due we were told it was unavailable as being refurbished. We took a king sized room but were disappointed as we had booked in October and it was a special birthday. Outside not much but room was ok. Smart, clean (my husband-still not happy-checked thoroughly) and the bed was comfortable however it was nothing special and no effort was made at customer service-knowing we were disappointed someone could have put a chocolate on the pillow or offered a free drink.. We used the pool which was lovely, clean and warm and uncrowded. We had lunch, dinner and breakfast and all were very very good and the service at all three was excellent.especially the young girl at lunch in the bar/bistro and the young lad in the evening at the same place. Whilst we were there it was not possible to find fault with anyone working there or the room but the short notice change of booking would make us think twice about booking for an occasion.

Room Tip: Can't help as you don't necessarily get what you book
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HappyAmblers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KrisManship, Manager at The Aberdeen Altens Hotel, responded to this review, 11 February 2014
Dear HappyAmblers,

Thank you for taking the time to write a review, I am pleased to hear you found your room smart and clean, your meals and service excellent and could not find fault with anything. I can only apologise for the disappointment in the suite not being available, the plans for refurbishment were not finalised until December and it was not until January that we decided to include the suite as part of the project. We are investing over £330,000 in this refurbishment project so due to the high costs involved it was not possible to delay the suite unfortunately.

We did email you several weeks prior to your stay but I understand you had trouble accessing your email account. You also mention "no effort was made at customer service-knowing we were disappointed " however we took £115 off your bill which was agreed with yourselves.

I am very sorry the suite was not available to you, our intention is to improve the hotel not to let down our valued guests so please accept my sincere apologies for any disappointment caused. I hope this does not deter you from staying with us in the future and should you choose to book with us again please contact me directly so that I can personally oversee your stay.

Regards

Kris Manship
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 17 January 2014

We attended the Hogmanay dinner with Canadian family. Hotel very unattractive from outside but much more appealing inside. Bit of bother with our booking but once sorted it was a nice enough stay. The rooms were clean and pleasant. The service at the bar was slow and the food was average but for the money it was reasonable. We asked the Food and Beverage Manager for a vegetarian option for one of our party and his manner was appalling-verged on rude and dismissive. Training in customer service required!
We were also so embarrassed as party-goers were fighting outside! Again this manager's attitude escalated the incident and he "managed" it really poorly and needed help from residents. He needs further training clearly! Other staff were pleasant enough but what a shame one member of staff's attitude is what we remember most of another wise pleasant stay!
We enjoyed the extensive breakfast buffet-again no vegetarian option other than the usual eggs etc-but there was plenty of other choices. We used the leisure facilities which were refreshing on New Year's Day and enjoyed the late checkout. It was an overall average experience. Would perhaps stay again for a night but wouldn't return for Hogmanay.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LeanneDundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KrisManship, Manager at The Aberdeen Altens Hotel, responded to this review, 22 January 2014
Dear LeanneDundee,

Thank your for finding the time to write a review, I was really disappointed to read you left the hotel feeling satisfied and would like to extend my personal apologies.

I am pleased to hear you found your room clean and pleasant and had "a nice enough stay" but was obviously concerned to read of the other issues you encountered.

The Food & Beverage Manager wasn't actually in the ballroom on Hogmanay but I will investigate this matter further. We pride ourselves on offering excellent customer service, which is highlighted by previous reviews and I can only apologise if this was not shown to you.

We offer a huge range of items for vegetarians on the breakfast buffet ranging from cereals, fruits, pancakes, porridge, pastries to hot dishes including potato scones, hash browns, beans, mushrooms and scrambled or fried eggs. We also have a dedicated egg chef on the buffet station who will cook omelettes, poached eggs, egg benedict etc. fresh to order. We keep a stock of vegetarian sausages but these are cooked on requested. You can also make a request at the time of booking for any special items or products and we will do our best to source them.

It is shame there was an incident outside the hotel, however after investigating the situation and receiving feedback from other guests I am satisfied the staff dealt with it in an efficient and safe manner. It is frustrating that the selfish actions of others has tarnished your stay with us but I can personally assure you this is not something that we have ever encountered before.

Thanks again for the feedback, I am pleased to hear you would stay again in the future, hopefully we can restore your faith in the hotel on your next visit.

Regards

Kris Manship
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Aberdeen Altens Hotel

Property: The Aberdeen Altens Hotel
Address: Souter Head Road, Aberdeen AB12 3LF, Scotland (Formerly Thistle Aberdeen Altens)
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Aberdeen
#2 Best Value Hotel in Aberdeen
#3 Luxury Hotel in Aberdeen
#8 Family Hotel in Aberdeen
#11 Business Hotel in Aberdeen
#18 Romantic Hotel in Aberdeen
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Aberdeen Altens Hotel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Thistle Aberdeen Altens Hotel Aberdeen
Thistle Hotel Aberdeen
The Aberdeen Altens Hotel Scotland

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