I had booked a voucher for my mum's birthday for a Spa Day for 2, this entitled us each to two 25 minute treatments and the use of all the spa facilities (gym, pool, Jacuzzi, Sauna and Steam Room). I had an appointment in the afternoon so we arrived in the morning to make the most of the Jacuzzi etc only to be told on arrival that the Steam Room and the Jacuzzi were both out of action. They did have someone coming to look at them that day (apparently). As my mum doesn't swim it was going to be a long hour and 45 minutes until our first treatment.
What really is annoying is that one of the leisure club members advised us the Jacuzzi has actually been broken for 3 weeks and this wasn't a new problem. The steam room had also been reported for it's unclean state and subsequently closed so to say these were new problems was a blatant lie. We weren't the only people there for a spa day sorely disappointed. The hotel should have contacted us to advise the facilities were out of action and provide us with the opportunity to rebook when they were fixed. It was a waste of a day off to get 10 minutes in the sauna and less than an hours pampering. We did manage to go into the pool as it wasn't too deep but overall a disappointing day and had we known of the issues with the facilities we most certainly would have postponed.
On the plus side the treatments were relaxing it's just a shame they were clouded with the negative of the other facilities (or lack of).
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