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“Disappointing” 2 of 5 bubbles
Review of Premier Inn Aberdeen Airport (Dyce) Hotel

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Premier Inn Aberdeen Airport (Dyce) Hotel
Ranked #3 of 63 Hotels in Aberdeen
Certificate of Excellence
Orkney Islands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing”
2 of 5 bubbles Reviewed 7 March 2014

Unconfortable bed, No pressure with the shower and water was stone cold. Had meal in the hotel on the first night our server disappeared after taking our drinks order and never returned with our drinks, was later seen wandering around the dining room on the phone, someone else took our food and drink order around 10 mins later, when the food arrived the chicken was barely cooked and not fit to eat. Also paid for the wifi which was ridiculously slow when it did work at all. We were booked to stay for 5 nights and were unable to find another hotel to stay in or would have checked out after the first night!

  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Looloo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urszula R, Manager at Premier Inn Aberdeen Airport (Dyce) Hotel, responded to this review, 10 March 2014
Dear LooLoo2014,

Thank you for taking the time to post feedback on your recent stay with us here at Aberdeen Airport Premier Inn.
I was disappointed to read about your issues regarding the restaurant. It really matters to us that our guests enjoy every aspect of their stay and I'm very sorry that on this occasion, we didn't meet your expectations.
Please be assured that your comments have been noted and will be duly followed up by the Management team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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348 reviews from our community

Traveller rating
    197
    110
    28
    8
    5
See reviews for
70
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25
141
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Any
English first
orlando
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 March 2014

Great Staff. Options are limited near the airport so makes for a pleasant end to a long day to be welcomed so warmly. Great Premier Inn quality with a surprisingly cosy atmosphere for an airport hotel.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stella_dave1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urszula R, Manager at Premier Inn Aberdeen Airport (Dyce) Hotel, responded to this review, 10 March 2014
Dear Stella_Dave1970
Thank you for your kind comments following your recent stay here at Aberdeen Airport Premier Inn.
It's great news to read that you enjoyed your stay with us.
Hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 23 February 2014 via mobile

We stayed there for 4 nights. Clean and new hotel the breakfast is good. The most helpful staff we have ever seen especially Pauline and Abeer. Parking is 5 a day and free internet is only for 30 minutes.

Stayed February 2014, travelled with family
Helpful?
Thank Yazanmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urszula R, Manager at Premier Inn Aberdeen Airport (Dyce) Hotel, responded to this review, 4 March 2014
Dear Yazanmas,
Thank you for your fantastic comments following your recent stay here at Aberdeen Airport Premier Inn. I will pass on your comments to the team who will very much appreciate your kind feedback.
We look forward to seeing you again in Aberdeen in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, Scotland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

Excellent welcome when I arrived at this new hotel. Rooms were great, but the noise from the plumbing disturbed my sleep. Also shower was broken, which I reported to the helpful reception staff. Good night guarantee was honoured, so that was great. Had paid £95 for a Wednesday night to catch an early 6am flight. Car parking was £5/ day, pay and display.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mac1cj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta G, Operations Manager at Premier Inn Aberdeen Airport (Dyce) Hotel, responded to this review, 20 February 2014
Dear Mac1cj,

Thank you for leaving your feedback regarding your stay here at the Premier Inn. Every feedback we receive we take on board and look to implement ways in which we can improve our service.

Once again, thank you for taking the time in leaving your comments.

Many thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 11 February 2014

The staff at this hotel are lovely but it has a sewage problem so if you like to smell human waste and sewage this is a good choice. The good night guarantee was upheld however my cash refund contained a fake £50 note which is not yet resolved as I only found out tonight in fairness. The car park is also £5 per 24 hours for parking which is the first time I've ever had to pay to park at a premier inn hotel and this was not highlighted through website when booking - it was as expected from a premier inn but I am extremely unhappy to have been given a forgery £50 note which I want resolved, plus their complaints process is not great 0845 to complain - more expense however they haven't had a chance to rectify that as I only found out when I suffered the embarrassment of trying to use the note, a disaster and embarrassment of sorts, very unhappy customer

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 3 February 2014 via mobile

This hotel is perfect in its location. As every premier inn is, it was cosy, comfy and the stafv were great.

Parking is handy and airport is a short walk. I cant comment on the food as I didnt eat in the hotel, but the set up is great.
I always enjoy my stay at the premier inn.

Stayed January 2014, travelled with friends
Helpful?
2 Thank AmandaM21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta G, Operations Manager at Premier Inn Aberdeen Airport (Dyce) Hotel, responded to this review, 10 February 2014
Dear AmandaM21,

Thanks for taking the time to review your stay with Premier Inn Aberdeen Airport (Dyce).

We are pleased that you had a comfortable stay with us, and that our hotel, and great facilities met your expectations. Our team are committed to delivering the highest level of service to all our guests and your feedback is so important to us in our continued endeavours to provide our guests with this service.

We look forward to welcoming back to Premier Inn in the future.

Regards

Marta Gacek
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fraserburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

Great reception and staff can't do enough for you, rooms emacculate and comfortable and restaurant excellent, the lobby and lifts bit did smell horrible but my 7 year old and both me and partner enjoyed the 2 days and would recommend it and go back

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lesleyann8778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta G, Operations Manager at Premier Inn Aberdeen Airport (Dyce) Hotel, responded to this review, 10 February 2014
Dear Lesleyann8778,

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay.

Please accept my apologies for the smell in the lift area and let me assure you that this is being dealt with. We’re pleased to hear that despite bad smell issue you had such a lovely stay with us and we do hope to see you again in the very near future.

Thank you once again for taking the time to review your stay with us.

Regards

Marta Gacek
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Aberdeen Airport (Dyce) Hotel

Property: Premier Inn Aberdeen Airport (Dyce) Hotel
Address: Premier Inn Argyll Way | Argyll Way, Aberdeen AB21 0BN, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#5 Best Value Hotel in Aberdeen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Aberdeen Airport (Dyce) Hotel 3*
Number of rooms: 100
Official Description (provided by the hotel):
Our Aberdeen Airport hotel is the ideal stop-off whether you're jetting away or in the area on business. We're handy for the A96 and all roads leading north, while all the sights and sounds of Aberdeen are close at hand too. The hotel features our new generation bedrooms, each with an impressive 40" flat screen TV, freshly-updated bathroom with large shower head, and brand new, slumber-inducing, king-size Hypnos bed. See your favourite rock band at the AECC, the North East of Scotland's premier event venue. Or stroll through the Aberdeen, enjoying the sparkling silver buildings of the so-called Granite City. There's a feast for the eyes on every corner, with theatres and concert venues aplenty - and there's a feast waiting for you back at the hotel too, at our Thyme restaurant. Car parking available at an additional cost of £5 per 24 hours. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Aberdeen Airport (Dyce) Hotel Scotland

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