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“Appalling Hotel if they can call it a Hotel. Never again!!!” 1 of 5 bubbles
Review of Waterwheel Inn

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Waterwheel Inn
Ranked #92 of 108 Aberdeen B&B and Inns
Elgin, United Kingdom
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Appalling Hotel if they can call it a Hotel. Never again!!!”
1 of 5 bubbles Reviewed 17 August 2011

This Hotel is a Health & Safety Risk, The Barman who came from Helensburgh was drunk on duty, Carpets need replaced plus my friend tripped on them and fell. to top is all breakfast was a joke over cook and burnt. both mornings. Please Please Please do not go to this hotel i have so much more to say but little space, P'S Ive sent 3 complaint Emails, no responce at all and they answer there phones. WHAT A JOKE!!!

  • Stayed August 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank CFM1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 reviews from our community

Traveller rating
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    4
    7
    7
    5
See reviews for
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Motherwell
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 29 July 2011

This is an old hotel, I stayed here 3 years ago and it was dated then. Recently I stayed there for what was supposed to be 1 week but I checked out on the second night. It has gone further down hill than you would belive.

This hotel will not meet even your most basic of expectations.

On a positive note:

Staff - are actually very nice, personal and lovely even when they could tell I was not entirely happy with the hotel.

Food - Is suprisingly really good, and good value too -

The bad stuff:

I checked in at 23:20 - When I got there, all the lights were off. Having navigated through dark corridors to the reception i stood there for 20 minutes trying to call the "assistance" number, but no one came.. Only after I made a lot of noise did the reception staff appear from the darkness giving us both a huge fright.

The reception desk is not staffed before 09:00 and after 23:00..

The hotel advertises wireless, but you can't get it in ANY of the rooms.. You can sit in an abandoned function room if you really need to use the internet.. So I am told.

Rooms are awful, barely clean - tiny and almost nothing works.. Ancient TVs with bad signals, a rubbish shower and not even a bottle of water in the room.

Even navigating the corridors with their dated, ripped and celeotaped carpets is like navigating an old abandoned building.

Smoking area is via the fire escape? so I was told...

Checking out was a problem, as no one was at reception before 09:00 - so I had to return that after noon to pay for my accomidation.

Avoid this hotel like the plague, for £60.00 per night minimum it is really not worth it. Absolute disgrace.

  • Stayed July 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ryanscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Aberdeen hotels

Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 13 February 2011

This hotel has lots of potential for conferences and other functions as the place itself is very quiet due to suburban area and its large car park. Staff are very friendly and don't mind going the extra mile to deliver a good service. They also seem to be able to multi-task as reception staff help out at the bar, kitchen and vice versa. You can see them going up and down the stairs, never minding, just to keep their guests sweet.
I needed my digi-box changed as the TV didn't work in my room and they dealt with the problem within minutes. Sound-proofing and a lick of paint however would make this hotel a very attractive as it would keep the authenticity of the old mill while providing quality sleep even if there was a function on on a Saturday night. Luckily i was accommodated on the second floor of the hotel but i did feel a bit sorry for those staying on the first floor.
The young receptionist was very welcoming at my arrival, explained all the facilities available (wi-fi at public areas, but not in the rooms free of charge, breakfasts and evening meal servings) but do try to ask for a receipt as no guarantee to have the counter open at your check-out. The breakfasts was very nice, full cooked and buffet style so can take as much as you like and the Danish pastries were just amazing.
All in all, the staff are very flexible and seem to have a human touch to everything, no fuss - no frills, it's a bit of a shame that they seem to be a bit let down by the hotel.
I would not recommend this hotel to anyone until is refurbished

  • Stayed December 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank h3llo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester Uk
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 November 2010

Cheap but cheerful hotel --threadbare carpet ,peeling paper ,tired worn out decorations in corridor and bedrooms -but service good , staff attentive, bedrooms quiet and clean with lashings of hot water. Breakfast adequate but pricey. Great if travelling and need a bed for one night about 20 mins drive from centre of Aberdeen.

  • Stayed October 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SunloverManchsterUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 24 October 2010

i only stayed one night but it was great staff was nice checking was fast got key found room ok the room was magic cleam warm had tv and tea/coffee things lots of storage for ur clothes the bathroom was realy nice plenty towels and clean not much of a view but it was ok bed was a bit hard tho but overall verry verry nice would have the room again best room i have stayed in

  • Stayed October 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chazzabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 19 October 2010

Terrible in every way!
A hotel that does not live up to even the lowest expectation!
Moderate sevice reasonable food but the room we had was simply very dirty.
Never ever will we stay here again!

  • Stayed October 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank andy_sunnyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
livingston
1 review
2 of 5 bubbles Reviewed 28 September 2010

Good - good room - good heating; second breakfast hot; value for money; polite staff.
Bad - noisy Saturday night music; other residents, particularly young very noisy at night; creaky floor boards; no information at all in rooms except legal notices of fire drills; very worn corridor carpets; cold breakfast first morning - was evidently self service which you had to work out for yourself; smoking was evident in the rooms as the smell permeated throughout the corridor.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank suzieLivingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waterwheel Inn

Property: Waterwheel Inn
Address: 203 North Deeside Rd, Aberdeen AB15 9EN, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #92 of 108 B&Bs / Inns in Aberdeen
Price Range (Based on Average Rates): £
Hotel Class:2 star — Waterwheel Inn 2*
Number of rooms: 21
Also Known As:
Waterwheel Hotel Aberdeen
Waterwheel Inn Aberdeen, Scotland

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