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Premier Inn Aberdeen City Centre Hotel
Ranked #3 of 65 Hotels in Aberdeen
Certificate of Excellence
Reviewed 9 July 2012

A clean, functional and comfortable stay and in a convenient location

  • Stayed: June 2012, travelled with friends
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Thank mikegsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Thank you for choosing Aberdeen City Centre Premier Inn while visiting the area. We were pleased to hear you found the hotel clean, comfortable and you enjoyed a good night sleep which is important to us.
We hope to welcome you back on your next visit to the City.

Cilla Hargie
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,039 - 1,045 of 1,252 reviews

Reviewed 8 July 2012

I have stayed here on several occasions on business over the last two years.

It is quite different from the usual "purpose built" Premier Inns as it was once a higher quality hotel which has been bought by Whitbread at some point and turned in to a Premier Inn.

This is definitely a plus - the rooms are that little bit bigger than the new-build examples of the chain, as are the en-suites. Location is reasonable - walk to most of the big shops in 5 minutes or so - a little further to the bus and train stations, but easily manageable.

Very clean room and en-suite, minimally interactive staff, but that's fine by me - everything was clear to see and worked well, so there was no need to contact anyone about anything.

Perhaps the biggest reason for staying here is so that you don't have to go anywhere near the diabolical Travelodge at the corner of Union St / Bridge St - see reviews if you want to get the idea - it is much closer to the bus & train station, but is a hospitality disaster.
For pretty much the same money, you can be here in a much more comfortable and infinitely cleaner and quieter room.

Breakfast was the normal Premier Inn affair - a straight average.
Evening meal (I had one) was actually not bad - slightly above average for a Premier Inn.

If you want budget and you want City Centre, this is pretty much the top of the list at the time of writing. You can do better, but you'll need to spend £30-50 per night more to do so.

  • Stayed: April 2012, travelled on business
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Thank eyemajic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

It is always really motivating for the team to read positive reviews about the standard of our hotel and the customer service of our team members. We take pride in acheiving high standards to ensure our guests have the care and attention they deserve and it was great to hear that this was not your first visit with us.
Whitbread did indeed take over the building eight years ago and changed it to Premier Inn and although we do not have the standard size bedrooms our guests do appreciate that we maintain the first class service expected of the hotel chain.
Thanks again and we look forward to seeing you on your next visit.

Cilla Hargie
Operations Manager

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Reviewed 8 July 2012

Normal Premier Inn standards. Good food, pleasent surroundings, but the segulls keep you awake at night, very loud and dive bomb your cars and YOU !!

  • Stayed: July 2012, travelled on business
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Thank Jordan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

We were pleased to hear that you found Aberdeen City Centre Premier Inn to the usual high standards we strive to achieve. I do apoligise for the noise of the seagulls but because of the bad weather conditions we have experienced of late they tend to come onshore and congregrate on the buildings close to the beach and scream loudly. Each year we do hire a hawk to scare them off our building and it works well but they move to the buildings surrounding us.
I hope this does not deter you from returning to our Premier Inn as we would to welcome you back.

Thank you again
Cilla Hargie
Operations Manager

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Reviewed 8 July 2012

We stayed in this hotel for 2 nights as a family. When we arrived in the room we discovered that the single beds were makeshift on the floor. We called up room service and they put in a camp bed but it still wasn't suitable. We spent half an hour fixing up a decent bed. Our next thought was that the room was very dull and nowhere near the standard of the other Premier Inns we have stayed in. Our sleep on the first night was ruined by a drunk man locked out of his room. This obviously wasn't the hotel's fault but, as mentioned in previous reviews, there are some dodgy characters. However, the bar/breakfast area is a lot better than the rest of the hotel.

So, despite friendly service and decent food/drink, this hotel did not live up to our expectations and it is by far the worst Premier Inn we have stayed in.

  • Stayed: June 2012, travelled with family
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Thank EColi_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Thank you for your feedback regarding your stay at our Premier Inn. I was disappointed that you experienced some problems during your visit.
I would appreciate it if you could give me a call at the hotel so I can apoligise in person and try and restore your faith in us and Premier Inn hotels.

Cilla Hargie
Operations Manager

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Reviewed 7 July 2012

Chose hotel for proximity to University. 2 rooms both very clean and comfortable. Staff very friendly and helpful. Good food in restaurant. Service with a smile! Only downside was noise from seagulls throughout the night, which really couldn't be helped by the hotel. Bring ear plugs! overall good experience.

  • Stayed: July 2012, travelled with family
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Thank db-edin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Congratulations to your son on his graduation and we wish him well in his chosen career.
Thank you for your feedback regarding your stay at Aberdeen City Centre Premier Inn.
It was a busy week for us all and we were so pleased that everything went well and you enjoyed your stay at the hotel and your visit to Aberdeen.
We apoligise for the seagulls and as you say it is outwith our control. The wet, foggy weather brings them onshore and as we are so close to the sea they congregate on the buildings in the area and give their early morning call to all around which is not a pretty sound. Each year we hire a hawk to scare them off our building but it only moves them to surrounding buildings.
We look forward to welcoming you back to Aberdeen on your next visit.

Thanks again
Cilla Hargie
Operations Manager

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Reviewed 6 July 2012

I have stayed twice at this Premier Inn now, and it's not as bad as some of the reviews I have seen.

The first time I stayed was in December 2011 for three nights. The room was lovely, clean, was on the quieter side of the hotel. Check in was easy and quick. The lad on reception was lovely, and Dayna (?) in the integrated restaurant was a sweetheart, absolutely lovely. No problem with this stay whatsoever.

The second time I stayed was for a concert in the Lemon Tree right across the road in May 2012 (one night), and this stay wasn't quite the same. The receptionist (I think her name was Ann-Marie or something similar) seemed very uninterested and almost rude, as though my check in was an inconvenience to her. The room was still to the high Premier Inn standard, but unfortunately their delivery truck disturbed me at 4.30 am, so I hadn't had a good nights sleep! When I mentioned this in the morning the brunette/redhead receptionist gave me a surly look and said, "Well that's Aberdeen."
The breakfast waiter, Charles, was absolutely fabulous on the other hand! Truly brightened my day after the experience at nighttime. Breakfast tasted fine, was left to help myself but told to come and ask if I had any trouble.

So all in all, an average Premier Inn.

Room Tip: Always request a quieter room. But be wary; I did this and their delivery truck woke me up!
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  • Stayed: May 2012, travelled solo
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Thank Demi-dom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Thank you for taking the time to write your review. It is important to us to hear when we get it right and important when we get it wrong and your feedback is invaluable.
We were delighted to read the first part of the review and were so pleased we achieved the standards we work hard to achieve so our guests can leave happy and cared for. Peter and Daina were so pleased to get a mention for their service.
We were disappointed to hear that your second stay was not to the same standard and the reception team let us down on this occasion, this will be a topic on our agenda at our next meeting.
We cannot understand the delivery truck at 4.30am as we have an agreement with our contractors no deliveries until after 9 am. If you could give us any details on the the truck it would be greatly appreciated.
Charles on breakfast has been with us for some time now and our guests, both regulars, and new all love him and appreciate his guest service.
We look forward to your next visit so we can give you the first class service we aim to acheive for all our guests.

Thank you again

Cilla Hargie
Operations Manager

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Reviewed 5 July 2012

Lovely large bed and comfy pillows!! The best sleep ever. Staff were so friendly and helpful. Very good breakfast plenty of choice. Handy to town and also bus service (727) to airport saves on taxi fares. Would recommend this hotel.

Room Tip: Best sleep ever beds and pillows are so comfy :-)
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  • Stayed: July 2012, travelled with friends
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Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 July 2012

The Premier Inn team were delighted to read your positive feedback regarding your vist to our hotel.
We were pleased to hear you had a great nights sleep and found our bed and pillows to your liking. Premier Inn listen to our guests and work towards ensuring every guest enjoys the experience of our hotels.
Thank you for your review, and we look forward to seeing you again in the near future.

Cilla Hargie
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Aberdeen City Centre Hotel

Address: Inverlair House West North Street | Inverlair House, Aberdeen AB24 5AS, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Aberdeen
#10 Family Hotel in Aberdeen
#11 Romantic Hotel in Aberdeen
Price Range: £44 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Aberdeen City Centre Hotel 3*
Number of rooms: 190
Official Description (provided by the hotel):
Whether you're in Aberdeen for business or pleasure, a stay at Premier Inn Hotel Aberdeen City Centre puts both on your doorstep. Conference venues like the University and the Exhibition and Conference Centre are within easy reach, as are all the sights and sounds of North East Scotland's most vibrant city. ... more   less 
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Also Known As:
Premier Inn Aberdeen City Centre Hotel Aberdeen
Travel Lodge Aberdeen
Premier Inn Aberdeen City Centre Hotel Scotland

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