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“Girl Friday at the Malmaison”
Review of Malmaison Aberdeen

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Malmaison Aberdeen
Ranked #13 of 65 Hotels in Aberdeen
Certificate of Excellence
Reviewed 21 January 2012

This is now the third time I've been with a friend for the Girl Friday at the Malmaison. Would recommend this for the ladies. Enjoyed one night stay with a friend, treated ourselves to a facial, was fantastic. Would say the best facial I've had so would highly recommend if staying ladies do treat yourselves to a treatment. Staff in the Le Petit spa are very nice. Although the spa could be done with a sauna room and a jacuzzi. Room was a double and was very clean / spacious. Breakfast is also good, definetly be back again soon.

  • Stayed: January 2012, travelled with friends
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Thank Jill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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992 - 998 of 1,142 reviews

Reviewed 17 January 2012

they have an offer on at present 1/2 price grub during jan
went last week 2 courses delicious best steak ive had for a while
gaffers baked spud was a wee bit cold but immediately replaced
really good meal

  • Stayed: January 2012, travelled as a couple
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Thank JMonty999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2012

We've stayed at this hotel 5 times over the last year or so and I wouldn't hesitate to go back. The rooms are lovely and the check staff are excellent. The bar when quiet is good with great service although it can get busy on a Friday and Saturday night.

The food is great but the service in the brasserie really lets it down. Waiting to be seated, no menus bought, no knowledge of wine, waiting ages to be served, not knowing the specials - I'm not a moaner and one or two wee issues aren't a problem but time and time again in the same mean isn't ideal and it wasn't just the one time.

Sort it out Mal! You would have got 5 stars otherwise!

Room Tip: The rooms on the 2nd floor at the back of the hotel are usually pretty quiet.
  • Stayed: December 2011, travelled as a couple
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Thank misscoolkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2012

One of the best Mals... Really great service... and great breakfasts

  • Stayed: February 2011, travelled with friends
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Thank Timothy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2011

I spent two days here in mid December. Nice room; good size; good amenities with both tub and double shower. One room criticism ...one that is becoming more and more prevalent. Very poor lighting. Unless you are in bed or sitting directly at your desk it is impossible to see at night. One other comment that I noticed both in the restaurant and at front desk. The staff is very difficult to engage. They would not make eye contact to get their attention. If they were going by, it was almost impossible to hail them. Very nice once they waited on you but it got almost humorous.

  • Stayed: December 2011, travelled on business
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1  Thank Fandangophil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2011

Myself and my partner have stayed at this establishment three times now and found our recent visit extremely disappointing.
 
We arrived on Friday evening and were checked in without any problem, I did notice that the girl at reception was extremely helpful. After we got settled in we noticed that there was very loud music coming from the room beside us (Room 129).
 
As it was only 7pm we decided it wouldn’t be right to complain about this as we thought it was too early. We were going to stay in but as the night went on we noise from Room 129 got louder and there was a lot of screaming and banging on doors/walls etc. By this time we had decided to go out to the cinema for a late showing, and on our return the room beside us was silent.
 
The second night we stayed, we booked a table in the restaurant at 5pm for 9:30pm. As we got ready for dinner we noticed a lot of thumping in our room. We finally worked out that this was coming from the bar and restaurant..
The room was in an inconvenient situation but the room was well soundproofed as we couldn’t hear any music. However we could just hear and feel the thumping of, what we felt was an excessive amount of bass.
 
If it was a night club, I could understand the reason for a lot of bass, but especially as it is a hotel, they should be taking into consideration that they have guests in the same establishment who might be trying to have a nice night in.
 
We went down for dinner promptly and were told our table wasn’t ready, and were referred to the bar.
As it was 9:30pm on a Saturday night the bar was what can only be described as heaving, and as we were on time for our table we thought it might have been polite if the serving staff had offered to get us drinks instead of us trying to literally fight our way to the bar.
 
We decided to take a seat on the couches beside the fire at the Maître D. We waited and watched 3 other couples arrive after us and get seated straight away. We couldn’t understand why weren’t being seated. After waiting 15 minutes for our table, we got seated at a small table beside the servers station, so there was constantly waiters rushing past our table which made it quite unpleasant.
 
Our meal was to a great standard as always which I’m glad to report.
 
After we returned to our room the thumping continued, but felt it would be more of an inconvenience to us to complain as we were settled in and it was our last night.

This recent stay has really changed my view of malmasion as I know how good their quality of service they are capable of giving. 
 Definitely not value for money with the service we received.

Also wrote an email of complaint but no reply. Very disappointing.

  • Stayed: December 2011
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1  Thank Beca R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

This was the first time we had stayed here, although we'd used the restaurant a few times before. The food was very good - dinner (great steak!) and breakfast (lovely eggs benedict), so was the service and we found the staff very friendly and efficient. We had booked a Junior Suite and the room was very comfortable and a good size. However, it was on the lower ground floor which meant that it overlooked the car park - and when I say overlooked, I mean that there were cars parked right outside. It was well sound proofed but we had to keep the curtains drawn so it was a bit dark and gloomy. Also, the room was freezing - I nearly dropped the review to a 3* for this, but the staff did try to sort out the heating and eventually gave us a separate heater. They also gave us a small (10%) discount. With hindsight we should have changed rooms, although this wasn't offered.
Overall, I would recommend it, but next time I would be more careful about which room I booked.

  • Stayed: December 2011, travelled as a couple
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Thank JakeBanchory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison Aberdeen

Address: 49-53 Queens Road, Aberdeen AB15 4YP, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
#4 Spa Hotel in Aberdeen
#10 Luxury Hotel in Aberdeen
#13 Business Hotel in Aberdeen
#21 Romantic Hotel in Aberdeen
Price Range: £83 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Aberdeen 4*
Number of rooms: 80
Official Description (provided by the hotel):
Malmaison Aberdeen is the latest luxury hotel to join the Malmaison family. This boutique hotel used to be the famous Queen’s Hotel and truly is fit for a Queen. Retreat from daily life in the spa or enjoy a work out at the gym. Look no further than Malmaison Aberdeen for the perfect venue for business trips or leisure breaks. ... more   less 
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Also Known As:
Malmaison Aberdeen Hotel Aberdeen
Malmaison Hotel Aberdeen
Aberdeen Malmaison Hotel
Malmaison Aberdeen Scotland

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