I booked in for a spa package which consisted of a massage, facial and manicure, lunch was included and the price was £155. Very nice spa and cannot fault the therapist, but on the day, the hotel decided to change the flooring above the spa and the resulting noise was dreadful.
For at least the first 20 minutes of my massge there was a horrendously loud sander/drill or something going off literally above my head and it was impossible to relax.
The hotel hadn't bothered to inform the spa and the therapist didn't know what was going on. It was a great relief when it finally stopped.
I did email the manager some feedback but was told "the works to change the carpet on the same floor as the spa was unfortunately not planned but had to happen as a last minute thing and this was decided on the day itself".
Fair enough if works had to happen but they really should have let the spa know and give customers to option to reschedule. As a busy mum, I was really looking forward to some quiet me time and for the money expected to come out feeling blissed out, however, it was not quite the peace and tranquility I was hoping for.More
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