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“Hotel, food, staff & service excellent!”
Review of Malmaison Aberdeen

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Malmaison Aberdeen
Ranked #13 of 65 Hotels in Aberdeen
Certificate of Excellence
Aberdeen , Scotland.
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Hotel, food, staff & service excellent!”
Reviewed 9 June 2014

We had our wedding reception in the Mals Hauf room and the food,drinks & service were all wonderful. Big thanks to Pedro for going that extra mile for our daughter Faiths special drink.

Our room was nice and spacious and very clean, the complimentary bottle of champagne for our wedding was a lovely touch. Breakfast was also fantastic, one of the best hotel breakfast we have had.
All staff members were friendly & helpful, especially new reception staff member
(Sorry didn't her your name) being extra nice.

Also thanks for Jimmy Carr joining us in the hotel bar after the meal!!!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickJMurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roula S, General Manager at Malmaison Aberdeen, responded to this review, 29 June 2014
thank you for your lovely comments, Pedro is delighted you enjoyed your dining experience. we cant promise jimmy carr every time but we look forward to have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,073 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
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English first
Stirling, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2014

Went yesterday for Sunday lunch,which was excellent value for money, food was superb,great selection of starters, then had roast beef which was tender, followed by creme brûlée, service very good. Will be back.

  • Stayed June 2014, travelled with family
    • Value
    • Service
Helpful?
Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roula S, General Manager at Malmaison Aberdeen, responded to this review, 29 June 2014
thank you very much for your lovely comments, the team are delighted you enjoyed your Brunch, we hope to see you again soon too
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014

I organised a lovely Hen Day for a friend with 23 girls meeting for dinner at Malmaison. Month's pior to the Hen Day i paid everyone's deposits and gave menu choices. 2 weeks before the Hen Day, i was told twice that the booking had been cancelled! And the week of the Hen Day i was told that the menu's they sent me was wrong, and that the staff didn't receive the pre order sheet, which was sent 5 times to the events team!
On the evening of the dinner, it was a shambles, everything went wrong and it was due to lack of communication through staff. It was so stressful and i am so, so disappointed in Malmaison. I will not be going back!

  • Stayed May 2014, travelled with friends
    • Value
    • Service
Helpful?
5 Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 May 2014

Very impressed with the overall look and feel of The Malmaison in Aberdeen it's a great looking place and the decor and set out is great. It's in a good location which is not far from anywhere.
My only complaints would be the service level is average at best and the beds are rock hard.

Room Tip: Ask for a softer bed unless you like very firm. The rooms down the back have a pretty awful view.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roula S, General Manager at Malmaison Aberdeen, responded to this review, 29 June 2014
thank you for your feedback, we are in the process of changing our mattresses so hopefully you will enjoy a new bed on your next stay. I am sorry you found the service levels to be average, we invest in our teams and ensure they get continuous coaching and development on the job and we will look into how we can improve this for your next stay
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Glasgow, United Kingdom
Level Contributor
108 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 28 May 2014

We stayed overnight last Sunday having booked on an Internet hotel booking site for a very good price. The staff were pleasant and welcoming, there was plenty of room at the rear of the hotel to park. The room was elegant and comfortable, so was the bathroom.

Be careful, by the time we ate in the hotel brasserie, added the cost of pre- dinner drinks and nibbles, had a continental breakfast the next morning, the overall cost had rocketed.

We asked for a later checkout at 13.00 (normally quite late at 12 noon) and the hotel were happy to accommodate us free of charge.

We'd be happy to go back there when next in Aberdeen.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weirdavenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roula S, General Manager at Malmaison Aberdeen, responded to this review, 29 June 2014
thank you for your time and feedback, we appreciate your comments and we look forward to see you again soon in Aberdeen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterhead, United Kingdom
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 28 May 2014

a typical Malmaison. Excellent food, great bedrooms and attentive staff. From reception to restaurant its worth a visit. The bedrooms are an excellent size and bathrooms very well equiped. The restaurant is excellent from breakfast to dinner. The bar is small and very busy. The only down side is sometimes getting a parking space near the hotel. There is a small carpark both front and back of the hotel. You can park on the road outside if stuck though.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mintlawman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roula S, General Manager at Malmaison Aberdeen, responded to this review, 29 June 2014
thank you very much for your lovely feedback, we appreciate your time and comments and we look forward to have you stay with us again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston Texas
Level Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 18 May 2014

We have stayed at this hotel 3 times over the past 5 years, the last time because we had to, rather than wanting to, as our original booking elsewhere was messed up. We still vow not to stay at Malmaison again as the beds are so hard sleeping on the floor would be pretty much the same. Many other things are so badly designed in these rooms. The first room we were given on this visit was on the LG floor. It was dreadful, mega dark inside, could not open curtains as full floor to ceiling glass looked out onto a narrow pathway than runs outside down side of the room! The desk lamp did not work and the only one small ceiling light directly over the bed is very small but too bright to have on whilst in bed as it shines into your eyes. There are two bedside lights which are ok for evening pre bedtime use. However in the morning when you need light to get dressed, see where personal items are etc the lighting is just totally inadequate. There are only two small bedside table drawers on ONE side of the bed -NO other drawers to put any clothing items. We were staying 3 nights so had items we needed to unpack but not hang up. Undergarments, sweaters etc all stayed in our suitcase, crazy as the rooms are not small, having plenty of room for more lighting and some drawers to be placed. The worse thing, apart from the very hard bed, is the bathroom. The only mirror above the handbasin was approx. one metre from standing point.. It was impossible to shave or put make up on from this distance, you could not lean forward over the basin to get close to it. There was no shaving/magnifying mirror but there was space on the wall to install one. Extremely annoying and ridiculous. Also tiny amount of space to place any wash up items, make up, wash bag etc, even for one person, let alone two! Again there was space available for something to be installed in this bathroom. Parking is not allowed at front of hotel for residents and when we tried to park in rear car park it was full so we ended up having to park on the main road, be warned of this! The walk to our first room was also a bit of a trek. We did complain about this room but were told hotel was fully booked. Next morning the manager was consulted and we were moved to a first floor room which did have an easier to use bathroom, but it still had very little space to place items again. The bed was exactly as hard and still no drawers in this room for clothing items. Again the room was large enough to accommodate a set of drawers. Also we now had a new problem, this room was now very noisy at night as directly above the bar/restaurant area, boom/boom base noise and singing clearly heard in our room so at 11pm my husband called down to complain and it was immediately turn off.(I am sure they had this request often from guests) The same thing happened the following last night. I did try the restaurant and it was very nice, service pretty good, food good, buzzy atmosphere, but I was charged for bread, butter and olives (approx. 10.00gbp total for the 3 items) which I wasn't told about. My son had one olive, we had one piece of bread each and didn't touch the butter, so also be warned about that. On previous stays the bath was positioned in the middle of the bedroom, on another our room had an open shower in the middle of the bathroom, unenclosed, so water everywhere making it pretty dangerous/slippy actually. Just bad/inpractical designs thoughout the rooms. Buzzy to visit for a meal, sit outside on a good day, if you don't have a car, but wouldn't stay the night.

Room Tip: Only stay here if you like hard beds, don't have a car and retire late to bed after quite a few...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spangle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roula S, General Manager at Malmaison Aberdeen, responded to this review, 29 June 2014
thank you for your feedback, we will put forward your recommendations at the next hotel refurbishment plans. we appreciate your time and comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Malmaison Aberdeen

Property: Malmaison Aberdeen
Address: 49-53 Queens Road, Aberdeen AB15 4YP, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
#4 Spa Hotel in Aberdeen
#10 Luxury Hotel in Aberdeen
#13 Business Hotel in Aberdeen
#21 Romantic Hotel in Aberdeen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison Aberdeen 4*
Number of rooms: 80
Official Description (provided by the hotel):
Malmaison Aberdeen is the latest luxury hotel to join the Malmaison family. This boutique hotel used to be the famous Queen’s Hotel and truly is fit for a Queen. Retreat from daily life in the spa or enjoy a work out at the gym. Look no further than Malmaison Aberdeen for the perfect venue for business trips or leisure breaks. ... more   less 
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Also Known As:
Malmaison Aberdeen Hotel Aberdeen
Malmaison Hotel Aberdeen
Aberdeen Malmaison Hotel
Malmaison Aberdeen Scotland

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