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“Fine hotel”

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Best Western Summerhill Hotel And Suites
Ranked #29 of 64 Hotels in Aberdeen
Aberdeen, United Kingdom
1 review
“Fine hotel”
Reviewed 28 February 2014

I enjoyed this hotel. Small rooms and small TV, but great amenities and a generous welcome package with complimentary snacks. I could walk down town and to the beach in 40 minutes. I normally stay at higher quality hotels, but the breakfast is one of the best hotel breakfasts I have ever had. The website led me to believe I could get Aeroplan points here, that was unknown to the staff. Felt a little pricy for a Best Western hotel, but perhaps Aberdeen is a bit above UK average.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Rune Kevin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
summerhillAberdeen, General Manager at Best Western Summerhill Hotel And Suites, responded to this review, 2 March 2014
Dear Rune Kevin N K

Thank you for taking the time to communicate your views on the hotel via the Trip Advisor site.

I will certainly pass on your comments to the team which I am sure they will be pleased to hear that you enjoyed your stay with us, our guests feedback is always appreciated as only through our guests comments do we know we are achieving our set standards.

Please contact me directly and I will rectify the issue surrounding your aeroplan points.

We hope to see you again in the near future.


Thanks again.


Marc A Adams
General Manager
manager@summerhillhotelandsuites.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 February 2014

this was the first time we stayed at this hotell and wont be the last the staff and the hotel was great they also could not do enough to help my wife with her special dietery needs very comfortable all round.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank douglas s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
summerhillAberdeen, General Manager at Best Western Summerhill Hotel And Suites, responded to this review, 2 March 2014
Dear DouglasS

Thank you for taking the time to communicate your views on the hotel via the Trip Advisor site.

I will certainly pass on your comments to the team which I am sure they will be pleased to hear that you enjoyed your stay with us, our guests feedback is always appreciated as only through our guests comments do we know we are achieving our set standards.

We hope to see you again in the near future.


Thanks again.


Marc A Adams
General Manager
manager@summerhillhotelandsuites.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 February 2014 via mobile

The difference a room makes. Having used this hotel before and found it to be excellent I was sorely disappointed on last visit.

Travelling on business I paid £165 for a room only. Which can only be described as a very small box room.

Tea and coffee facilities were available but no plug unless you put the kettle on the floor under the desk or by the enterance door.

The bathroom is what an estate agent would call bijou. It was not possible to be seated on the toilet without one leg stuck to the radiator. If this was switched on it would have been interesting. The toilet roll holder was behind you on the wall making bit difficult to reach.

The walls were paper thin. I could hear the gentleman to my left snoring and the gentleman to my right talking in his sleep.
The staff in the restruant were polite and attentive however the young girl on reception at checkout left a lot to be desired.

I have stayed here before and had a great time but so disappointed this time.

Stayed February 2014, travelled on business
Helpful?
Thank Blueberry2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
summerhillAberdeen, General Manager at Best Western Summerhill Hotel And Suites, responded to this review, 2 March 2014
Dear Blueberry2010

Thank you for taking the time to communicate your views on the hotel via the Trip Advisor site.

I will certainly discuss your comments with the team especially our reception team. Some of our single rooms are compact, although where possible we do try to upgrade guests in singles when possible.

Our rates are competitive within the Aberdeen market although lower rates are always available by booking in advance with our advance purchase scheme.

We hope to see you again in the near future.


Thanks again.


Marc A Adams
General Manager
manager@summerhillhotelandsuites.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Kilbride
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 February 2014

Stayed here for a weekend in February on a Groupon deal.
On arrival I was disheartened. The exterior is very off putting. Ignore it!
Inside you will find a warm efficient welcome and spotless, pleasant surroundings.
Our twin suite was very well appointed with everything you could want and more!
The kitchen area was a real bonus as were all the complimentary food and beverage items.
The selection of toiletries in the shower room was fantastic, even lip gel and mouthwash.
I had forgotten my toothbrush but the super receptionist was able to provide me with one and toothpaste.
The service in the restaurant from Iain and Kelly was exemplary as was the food.
A fabulous weekend break.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whizz51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
summerhillAberdeen, General Manager at Best Western Summerhill Hotel And Suites, responded to this review, 2 March 2014
Dear whizz51

Thank you for taking the time to communicate your views on the hotel via the Trip Advisor site.

I will certainly pass on your comments to the team which I am sure they will be pleased to hear that you enjoyed your stay with us, our guests feedback is always appreciated as only through our guests comments do we know we are achieving our set standards.

We have continued to improve the furnishings and decoration within the bedrooms and throughout the hotel and we are happy that our guests like our changes which we will continue with, in an aim to improve the guest experience, this incudes upgrading our guest toiletries and amenities.

We hope to see you again in the near future.


Thanks again.


Marc A Adams
General Manager
manager@summerhillhotelandsuites.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 February 2014

We have just spent a lovely weekend at the hotel on a Groupon break and it was even better than our first visit last June. The room was excellent and had a lovely goody bag for us on arrival. The menu in the restaurant both evenings had a great choice and we were delighted with the quality of the food. Breakfast was delightful too and set us up for the rest of the day. A special word of thanks has to go to the staff who were all extremely well trained, courteous and efficient which made the visit very pleasant indeed. Roll on our next visit to Aberdeen!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
summerhillAberdeen, General Manager at Best Western Summerhill Hotel And Suites, responded to this review, 21 February 2014
Dear John K

Thank you for taking the time to communicate your views on the hotel via the Trip Advisor site.

I will certainly pass on your comments to the team which I am sure they will be pleased to hear that you enjoyed your stay with us, our guests feedback is always appreciated as only through our guests comments do we know we are achieving our set standards.

We have continued to improve the furnishings and decoration within the bedrooms and throughout the hotel and we are happy that our guests like our changes which we will continue with, in an aim to improve the guest experience.

We hope to see you again in the near future.


Thanks again.


Marc A Adams
General Manager
manager@summerhillhotelandsuites.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 February 2014

We stayed at the Summerhill Hotel for 2 nights on the last weekend in January for a groupon deal. What an unexpected surprise! The hotel itself is rated as a 3 star but we would say it could be a 4 star. The room was large, clean, warm and very comfy, on our arrival we got a welcome goodie bag, which was lovely. The food in the restaurant was excellent and there was plenty to choose from. The staff were friendly and very helpful. The hotel is not far from the city centre which is easy to find. The only issue we had was that we found the dinning room and lounge areas very cold, but this would not stop us from going back. Thank you for a lovely stay.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caroline_wilson3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
summerhillAberdeen, General Manager at Best Western Summerhill Hotel And Suites, responded to this review, 21 February 2014
Dear caroline_wilson3

Thank you for taking the time to communicate your views on the hotel via the Trip Advisor site.

I will certainly pass on your comments to the team which I am sure they will be pleased to hear that you enjoyed your stay with us, our guests feedback is always appreciated as only through our guests comments do we know we are achieving our set standards.

We hope to see you again in the near future.


Thanks again.


Marc A Adams
General Manager
manager@summerhillhotelandsuites.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston, Scotland
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 February 2014

Stayed here on a Groupon deal but will be back and pay the full price.
Room very spacious and clean. Kitchen area really useful and the complimentary fizzy water,juice,crisps and chocolate really welcome.
Staff were fantastic and couldn't be more helpful. Restaurant staff really keen to give good service and so friendly.
Car park is a bit rough but our cars were fine, perhaps someone travelling alone might be a bit unsure.

Room Tip: Ask for bath if you want one.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taylor335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
summerhillAberdeen, General Manager at Best Western Summerhill Hotel And Suites, responded to this review, 21 February 2014
Dear taylor335

Thank you for taking the time to communicate your views on the hotel via the Trip Advisor site.

I will certainly pass on your comments to the team which I am sure they will be pleased to hear that you enjoyed your stay with us, our guests feedback is always appreciated as only through our guests comments do we know we are achieving our set standards.

We hope to see you again in the near future.


Thanks again.


Marc A Adams
General Manager
manager@summerhillhotelandsuites.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Summerhill Hotel And Suites

Property: Best Western Summerhill Hotel And Suites
Address: 20 Summerhill Court | Lang Stracht, Aberdeen AB15 6TW, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Best Value Hotel in Aberdeen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Summerhill Hotel And Suites 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
BEST WESTERN Summerhill Hotel & Suites is offering a choice of 23 standard rooms and 22 suites with modern styling. Selected rooms offer views across the Grampian region and sea views on a clear day.Come and relax, soak up the atmosphere in our modern stylish Bistro conservatory Restaurant which offers a wide range of dishes to suit your taste. Whether it’s a light lunch, high tea or leisurely Dinner, a warm welcome awaits at BEST WESTERN Summerhill Hotel & Suites.Our contemporary lounge bar offers a wide range of fine wine, spirits beers and cocktails. Whether it’s a quick drink after work, a bar meal or socialising with friends you’ll find this the ideal place to meet up. ... more   less 
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Also Known As:
Summerhill Hotel And Aberdeen
Summerhill Hotel Aberdeen
Best Western Summerhill Hotel And Suites Aberdeen, Scotland

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