We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
mrsgunn1985
Fraserburgh, United Kingdom

Hotel outdated and basic

1.0 of 5 bubblesReviewed 18 Feb 2022
We were due to attend a family function, arrived at hotel, was told no Cooked breakfast but said we got this when I booked, so got money back for that. Then goes to our room, opened door and room is badly flooded, water dripping down walls and a huge puddle on floor! Had to get moved to another hotel which was not ideal as we had 2 children to organise for the surprise party, management called round many hotels to get us in somewhere for the night, a but of a pain at last minute but eventually got a Premier inn and management paid towards this but still never got breakfast which takes the stress away in the morning with little ones.
Date of stay: February 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
£74
Fully refundable
No prepayment needed
  • Booking.com
  • Hotels.com
  • Algotels
1.8 miles from Sure Hotel By Best Western Aberdeen
Free Wifi
Restaurant
£79
Fully refundable
  • Booking.com
  • Hotels.com
  • Algotels
3.3 miles from Sure Hotel By Best Western Aberdeen
Free Wifi
Free parking
Premier Inn Aberdeen City Centre hotel exterior
£39
  • Hotels.com
  • ZenHotels.com
    £43
  • Algotels
2.2 miles from Sure Hotel By Best Western Aberdeen
Restaurant
Bar/Lounge
  • Hotels.com
  • ZenHotels.com
    £87
  • Expedia.com
    £89
1.0 miles from Sure Hotel By Best Western Aberdeen
Free Wifi
Free parking
  • Hotels.com
  • ZenHotels.com
    £98
  • Expedia.com
    £99
1.3 miles from Sure Hotel By Best Western Aberdeen
Free Wifi
Free parking
Get rewarded with One Key
  • Algotels
  • ZenHotels.com
    £31
  • Travelodge
2.2 miles from Sure Hotel By Best Western Aberdeen
Get rewarded with One Key
  • Algotels
  • ZenHotels.com
    £44
  • Travelodge
2.0 miles from Sure Hotel By Best Western Aberdeen
Restaurant
Bar/Lounge
Aberdeen Standard Double
  • Algotels
  • ZenHotels.com
    £70
  • Priceline
2.1 miles from Sure Hotel By Best Western Aberdeen
Free Wifi
Restaurant
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    £76
  • Algotels
3.8 miles from Sure Hotel By Best Western Aberdeen
Free Wifi
Free parking
Lounge Bar
  • Hotels.com
  • ZenHotels.com
    £68
  • Algotels
2.1 miles from Sure Hotel By Best Western Aberdeen
Free Wifi
Restaurant
View more hotels in Aberdeen
Reviews (524)
Filter reviews
524 results
Traveller rating
182
186
72
49
35
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
182
186
72
49
35
Show reviews that mention
All reviews crisps bottled water welcome hamper kitchen area double room tea and coffee fridge receptionist corridor
Selected filters
Filter
Updating list...
11 - 16 of 524 reviews
Reviewed 31 January 2022

We booked this hotel as it's close to the hospital, my aged mother had to be there for 10am and with Storm Corrie forecast, we figured best to drive through the day before and stay over.
We were put into room 312 which was a suite with twin beds. As we were heading away from reception, a lady was complaining about her room being unclean (I see she has also written a review!).
On arriving into our room it was plain that our room had not been cleaned. The beds were unmade, the floor had not been hoovered, the cushions were lying on the floor and the welcome hamper was pretty much empty. However, the bathroom had at least been cleaned, although the towels had not been changed.
I returned to reception and requested clean linen and towels. The receptionist was very apologetic and offered to change them herself, but I said I would do it - she then had to visit about three different cupboards on different floors to get the various items - she also gave me a bag with crisps and water.
Upon stripping the beds and remaking them I saw that I hadn't been given new mattress protectors. One of them was ok, but the other one had hairs and was dirty - back to reception, to be told that she didn't think they had spare ones as they were washed and reused??? I wasn't particularly happy with that, so she said she would try and contact housekeeping to find where they might be stored. In the end I was given a couple of extra normal sheets to use, as the only mattress protector she could find, although washed, appeared to be dirty so she wasn't happy giving it to me.
The next issue was that Storm Corrie arrived. Which, obviously, was not something the hotel could have done anything about. However, there were some loose pieces of cladding which were being attacked by the wind and making a quite horrendous noise in addition to the general storm noise.
So, not much sleep was had - I had to wake my mother at 6 as she had to have her breakfast eaten before 6.30am due to her hospital procedure.
When I went to take my shower, the lever was not working as per the instructions (and appeared to be broken) although I was able to enjoy a decent shower. The shower screen however was broken, so the water escaped out into the bathroom.
I reported the bathroom faults to the receptionist when checking out, whether they will be rectified, who knows!
As we left the hotel, we looked up to where the room was and were fairly horrified to see that a large part of the cladding from above the room had been torn off in the storm.
It's such a shame that the poor housekeeping and maintenance at this hotel has let down what was actually quite a nice room. The receptionist on duty when we arrived was really lovely too and I felt quite sorry for her having to cover for shoddy standards from her colleagues.

Room tip: Advice is to not stay there sadly.
Date of stay: January 2022
    • Location
    • Rooms
    • Service
Thank 202jennic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 January 2022

Before I start, both receptionist were lovely and very apologetic.
I booked myself into a double room due to work early hours the next morning. Upon arrival the room was insufficiently cleaned, hairs from previous guests on the bed and then delight my little stubbly ones and long curly ones in the sink, bath and toilet.
Mentioned to receptionist and she was incredibly apologetic and got upgraded free of charge to a king size upstairs with a kitchenette, to my delight and the room appeared ideal for the night.
An early night and awoken at 10pm to the wind for the storm, nothing unusually however the curtains were blowing wildly and the room was frozen. Turns out the window was broken, the handle was no longer there so there was no way of closing the window leaving a massive draft coming through. Tried to prop a towel up but it did very little to reluctantly have to go back downstairs and complain again, it was impossible to get back to sleep.
So once again the only room they had available was a single bed small room, at this point anything would have done for a night sleep!

So all in all, both the double and king rooms are a great size, avoid room 320 and make sure that the window has been fixed if you are allocated this room! And as for the cleaning standards, it seriously needs improvements…

All in all, the receptionist team are incredible and tried their best considering none of which was their fault, but this is not a hotel I would recommend nor want to be staying in again….

Date of stay: January 2022
Trip type: Travelled on business
Thank imaac_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 November 2021

I have stayed at the best Western hotel a few times now for work. It's a good location for my work. I always find the staff friendly. The rooms are clean, comfortable and warm. The shower is really good.

Date of stay: November 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Treena1480
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2021

If working awsy from home, perfect for you, kitchenette in room kettle, micro wave and fridge, hotel clean with good size bar and prices, right below hotel, 4 take aways 2 pizza places, chip shop and a chinese take away, farmfoods for easy microwave meals, theres also a convence store and a Polish shop, 100m round the corner a toby carvery buffet breakfast was lovely, myself and my wife had no complaints at all and we are away monthly, wouldnt say it was perfect but we had no complaints,

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Largy64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 October 2021 via mobile

Well the hotel most certainly is not dirty but could do with some tlc. The initial room I was allocated faced onto the main road was next to the lift and had the noisiest fridge ever. However the following morning I spoke to the receptionist who was lovely and without any additional cost was re allocated a room. It was very acceptable but the shower room was exceedingly small but the shower itself was lovely. Also be,aware the hotel is on the flight path for the airport. Just make sure u ask for a quiet room.

Date of stay: October 2021
Trip type: Travelled solo
Thank castlefieldcanary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews