As a treat, my mother-in-law took my wife and myself out for a meal. We ended up in the Stage Door because our restaurant of choice was flooded. My wife and I had been in the Stage Door many years ago and it was not a good experience, but we figured it might have improved in that time. How wrong we were.
My wife had the lobster and crab ravioli for a starter. It was ok but the foam added nothing to the dish- being tasteless and was more effect than substance. The salsa accompaniment was fresh. My mother-in-law enjoyed her starter of haggis and black pudding bonbons. My scallops with chorizo were tasty but lukewarm. We figured it wasn't too bad.
The main courses proved interesting. Our tongues were hanging out when they arrived as we waited almost half an hour. My mother-in-law had the salmon and when she first saw it all was well, but she found parts near the skin were partly cooked. Her salad was limp and lifeless and the Bearnese Sauce was lukewarm. As for the hand cut chips, they were dry potato wedges. My wife had the pork belly. The skin was flaccid and greasy, although the meat itself was tasty. The black pudding served with it was overcooked and greasy, which was a terrible way to treat such a quality ingredient.
I had the ribeye steak on the bone, which was cooked to perfection. Given that it was Donald Russell's 28 day matured meat it would surprising had it not been great! The Bearnese Sauce I ordered came in a small jug and it was lukewarm and there was skin forming on it when poured. The fondant potato was cooked but lacked richness and flavour, and some seasoning. When I found my portabello mushroom it was overcooked and cold.
At the end of the main courses our waitress asked us if all was well and we said we were disappointed and intimated the above, she said that she would pass on our comments to the chef. She returned to our table and said that the chef would consider our complaints and would hope to do better next time. No compensation. Nothing. We won't be back. I felt that we were being dismissed. So much for the rights of the customer. If a restaurant does fine dining with fine dining prices I expect a certain standard of quality and service, with every element of each course being tiptop. No excuses about the numbers. If you can't deliver quality with greater numbers- don't be greedy!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.